Customer Care Front Office

YOSHIEKO PENIX

*********@*****.*** 770-***-****

Experience

Legal Receptionist Oct 2016 - Present

Epiq / Stites & Harbison PLLC

*Answers telephone inquiries from clients, vendors and the public. Greet guests in a professional manner and

provide friendly, knowledgeable assistance.

*Excels in calendar management and scheduling, data entry, and database management.

*Monitor and screen visitors to verify accessibility to inter-office personnel.

*Prepare package labels for shipment, pickup or courier delivery to clients.

*Provide clerical support to office manager and staff.

* Assist with file management, records management, and record and enter multiple attorneys’ billable time .

*Maintain professional appearance of front office.

File Clerk Oct 2015 - Jan 2016

Tech Providers Inc./ EarthLink

*Located missing file materials.

*Tracked incoming and outgoing files and materials.

*Maintained physical and computer-based filing systems.

*Responded to internal and external requests for information.

*Upheld confidentiality of all information.

*Provided clerical support to company employees, including copying, faxing and file management.

PSE Mail Processing Clerk May 2014 - Aug 2015

United States Postal Service / Contract

*Processed incoming and outgoing mail using an automated mail processing equipment or manual methods or

sortation and distribution.

*Maintained high level of customer care while demonstrating a friendly and cooperative attitude.

Skills

Administrative, Adaptability, Attentive, Clerical, Critical Thinking, Communication (oral & written), Collaboration, Organization, File Management, Teamwork, Technology, Time Management, Problem-solving, Multitasking, Scheduling, MS Office, Data Entry, Leadership, Legal Research, Knowledge of Substantive Law & Legal Procedure

Education

Shorter University- Business Management, B.S. Aug 2010-Apr 2013

University of Georgia- Paralegal Certification Aug 2019-Feb 2020

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