Life Insurance Customer Service
Resume:
Dana S. Burrows
Louisville, KY 40245
To Whom It May Concern:
See the attached resume outlining my life insurance experience.
I would bring to your company a broad range of skills, including:
Business Analysis: requirements research and development
Functional specifications research and development
Software Evaluation/application implementations
QA Testing – new products; data conversions; insurance processes
Application Support: training, functionality, requirements definition
Insurance Business Knowledge; Insurance admin systems expertise
Customer Relationship Management experience; TPA Management Experience
Data Conversion experience
SOX Segregation of Duties financial controls; current state and future state business process mapping and documentation
Life Insurance Product Knowledge; Insurance admin experience; new product implementations; product knowledge
Customer Service; Business Process expertise and improvement
IT Management/Leadership; Project Management; Vendor management
Technical Skills:
Visio, PowerPoint, MS Project, Excel, Word, Lotus 123, 62 CFO (3 years), Life Comm (20+ years), Life 70 (5 years), LifePRO (12 years), Performance Plus (2 years), DSS (2 years), Vantage (1 year), CDS (10 years), GEAC (20+ years), Cyberlife (5 years), QA Run, Soft Phone, IVR, LOMA 1, 2, 3, 4, 5, COBIT, SOX IT Controls, ISO Good Computer Controls, HIPAA, GLB, SDLC, Lotus Notes, Paradox, PAC II, AMA Procedure Development, DOS, Remedy, JIRA, Sharepoint, Mercury Quality Center, PVCS, Document Direct, Reflection Workspace, Advanced Query Tool V9, CITRIX
Insurance Products:
Over the years, I have become exposed to many types of life insurance contracts including but not limited to UniversaLife, Interest Sensitive whole life, whole life, term, par life, annuities, variable life, variable UL, disability income, Guaranteed Interest contracts, structured settlements, accident and health, ordinary annuities,
flex annuities, corporate owned life insurance, group term, deposit term, and partially self-funded group term. I am familiar with these products on a contractual basis as well as how they should function on an administrative system. I have built products of various kinds on Life Comm and LifePRO as well as developed product/system specs used to create and test the products on the systems. This includes both new products and products being converted from legacy systems.
I would welcome the opportunity to further discuss this position with you or your representative. If you have questions or would like to schedule an interview, please contact me by phone at 502-***-**** (h) or by e-mail at adb4bq@r.postjobfree.com.
I look forward to hearing from you soon.
Dana S. Burrows
Contact this candidate