Brian I. Ritenour

*** ***** ******. *********, ** 15412

Professional skillset

Highly motivated professional with strong leadership, team building and visionary skills. Has strong track record of building large teams and developing new processes. Recognized for creating efficiencies throughout the organization by implementing process improvements. Background includes project management, managing/directing large teams, production management, strategic planning and financial tracking/planning/reporting.

Leadership & Motivation

Report/Metrics Development

Project Management

Engineering & Operations Management

Process Modeling & Implementation

Business Development/Customer Service

Strategic Mindset

Budget/Financial Planning

Work Experience

Crown Castle – Business Manager – Property Management Operations

December 2018 – Present

Primary Responsibilities:

Lead and coach the Small Cell Network (SCN) Revenue and Expense Operations Teams.

Interpret all new SCN contracts and ensure the team has the necessary training, tools and processes to implement.

Ensure all SCN financial records are recorded accurately and timely.

Ensure the team does not have any SOX deficiencies on an ongoing basis.

Manage overall headcount budget for the Operations Team.

Ensure the team remains on track to achieve company goals.

Achievements:

Digital Transformation

Oversaw project to prepare the organization for Digital Transformation.

The project included exploring and documenting all Property Management Operations processes and associated reporting to identify deficiencies.

2019 Data Uploads

Worked closely with the internal Information Technology Team to upload over 250,000 financial and contractual data points.

Crown Castle –Program Manager – Contract Development

September 2017 – December 2018

Primary Responsibilities:

Led and coached the Quality Assurance, Service Delivery and Business Intelligence Teams.

Develop business and resource plans for the Contract Development Team.

Manage headcount budget for the Contract Development Team.

Provide reporting to monitor and manage production and performance.

Coach and advise the Management Team on staffing decisions.

Achievements:

2018 National Contracts

Managed the team through the highest volumes in team history.

Hired and trained over forty contractors in a four-month period to support the increased volumes.

Scaled up the Service Delivery Team from four to twenty team members.

Process Improvements

Implemented “Complexity Index” metric to better measure team members on what they are producing.

Implemented a reporting dashboard to enable all Contract Development reporting to be located in one place.

Crown Castle –Manger Engineering Operations

June 2013 – September 2017

Primary Responsibilities:

Led, developed and directed the Crown Castle Architectural & Engineering (A&E) program.

Managed head count budget and help facilitate the creation of the overall Engineering budget.

Prepared and deliver successful business plans related to engineering.

Evaluated the cost and profit margin of all Engineering services and make business recommendations where necessary.

Lead data analysis and data quality efforts with corporate and regional personnel.

Lead development of user requirements for tools and automation related to Engineering functions.

Managed direct reports, subcontractors and other resources as needed for project execution.

Achievements:

A&E Program

Built and directed the internal A&E program.

Grew the team from three team members to thirty-nine over a three-year period.

Completed cost analysis to ensure the program would be profitable.

Established short and long-term vision and developed a roadmap to get there.

Established and maintained great relationships with key district personal to ensure the program would be successful.

Collaborated with area personnel to ensure a high quality product was delivered in a timely manner.

Established and implemented the process necessary for the internal team to complete A&E designs.

AT&T Integration

Built and managed a team of thirty-seven Tower Structural Analysts and twenty-three Computer Aided Drafting (CAD) specialists to integrate 9,700 sites into CCIsites.

Developed Implementation and ramp up plan to integrate CAD drawings, configuration data and documentation for all sites into CCIsites.

Monitored and managed production on a weekly basis.

Worked with reporting team to create production reports to measure and track progress.

Crown Castle –Operations Project Manager & Associate Project Manager

March 2008 – June 2013

Achievements/Responsibilities:

T-Mobile Integration

Built and managed a team of Tower Structural Analysts and CAD specialists to integrate sites into CCIsites.

Developed Implementation plan to integrate CAD drawings, configuration data and documentation for 7,100 sites into CCIsites.

Monitored and managed production on a weekly basis.

Worked with reporting team to create production reports to measure and track progress.

Engineering Production Management

Measured, monitored and tracked structural analysis production.

Worked with reporting team to develop reporting mechanisms to measure the process.

Provided staffing and production recommendations based on volume.

Internal Modification Program

Worked with Internal Modification Team to develop and implement the process for completing modification design drawings internally.

Developed metrics to measure the program.

Monitor, track and report on progress of the program.

Crown Castle Website Enhancements

Managed website enhancement releases from the Engineering and Operations perspective.

Completed process reviews and mappings to improve efficiencies and work flow.

Responsible for justifying and prioritizing all enhancements.

Worked closely with end users to write business requirements for each enhancement.

Worked closely with the internal Information Technology (IT) team to implement each enhancement.

Developed detailed test plans to ensure successful implementation of each enhancement.

Developed and coordinate training for all end users.

CAD Automation

Developed and implemented a new CAD process that utilizes custom software to partially automate portions of the drafting work.

The project resulted in significant reoccurring annual savings.

Crown Castle - CAD Team Supervisor

December 2006 – March 2008

Achievements/Responsibilities:

GSL Integration

Traveled to India to develop and train sixty new team members.

Developed and implemented a process that enabled the new team in India to quickly ramp up and meet all output and quality objectives.

Managed a team of sixty internal team members to successfully meet integration deadlines.

CAD Production Management

Managed the CAD team including hiring, training, coaching and performance management.

Managed third party CAD vendors to ensure annual completion targets.

Led the CAD team to meet all completion targets.

Managed the CAD work order backlog on a daily basis.

Performed on-going training for the CAD Department.

Conducted Performance evaluations and updates.

Created CAD Standards to meet the needs of customers.

Initiated improvements for drawing and process consistency.

Crown Castle - CAD Specialist

November 2002 – December 2006

Created CAD Standards to meet the needs of customers.

Performed new hire and on-going training for the CAD Department.

Interpreted license documents, and tower manufacturer, structural design and site survey drawings.

Produced site plans, construction drawings, and elevation views of telecommunication towers using AutoCAD.

Performed proficiently in all of the key areas of the CAD Department (QA, Production, New Builds, and Data Entry).

Education

Waynesburg University, Southpointe, PA

Bachelor of Management and Leadership

Pittsburgh Technical Institute, Oakdale, PA

Associate in Specialized Technology

adb49j@r.postjobfree.com Mobile: 724-***-****

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