Customer Service Sales

CARISSA POIRIER

CT Columbus, GA ****

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SUMMARY · d

Proactive Esthetician wi ·th d" f · h d ts Comm1tte O is inguis e understanding of product uses, and treatmen · . to best-in-class client services and keeping detailed records of treatments and patient histones. Accomplished at meeting customer needs and maintaining a clean and sanitized work space· Day Spa Esthetician with excellent customer service skills and experience working w ith the general public.

Adept at using innovative techniques for sinus relief, including aromatherapy and facial acupressure. creative with the passion of makeup experience in the cosmetology industry. works with a wide range of colors and styles to create unique looks for all occasions. Skin Therapist skilled in diverse facial treatments such as microdermabrasions, anti-aging and g lycolic peels.

Esthetician with experience in different treatments. Successful at connecting with clients to promote services and comfort. Extensive knowledge of certain product use and planning at-home skincare regimens.

Specializing in body and facial waxing.

Strong business sales, and customer service skills necessary to meet spa goals and meet clients expectations.

Talented with a strong background in esthetics.

Results-oriented, Passionate, strategic sales, customer service in busy environment and professional in the industry.

SKILLS

EXPERIENCE

02/2005 to 06/2008

02/2008 to 06/2012

• LED light therapy • Care regimen design

• Make-up application • Superior attention to detail

• Chemical facial peels • 1reatment after care safety

• Spa treatment services expert • Self-motivated

• Outstanding client care • Strong communication skills

• Skin tightening techniques • (1 ook} cosmetology

• Microdermabrasion treatments • Sales background

• Advanced facials specialist • Consultations

• Product promotions • Sanitization

Retail Sales Assistant

DILLARDS DEPT. STORE - COLUMBUS, GA .

·th professional and polite support for sales and

• Provided every cust

omer WI . k"II d and trained to help customers

service needs. At the age of l 61 was sf,rte ble in there own skin.

. I .b t feel to be com o a

with a natura v1 ran • . 1

and polite support for sales and

. t r with profess1ona

• Provided every cus o~e of . Lancome, Clique, Estee Lauder, and service needs. Including the sales '

Clarins, plus many more.

College In Esthetician

r ("\h h• IC r-. A

h•mh11~ Torhnirnl rnll0-no -

0612012 to 07 /2019

. · r staff to clan ry c 1u 1, ~ - sions,

• Liaised between parents and adm1nistra ive . . MicroderrnobrO individual student objectives. Learned the following,_ Chemic al Peels, Airbrush spray tans, Laser, and waxing. Esthetician (Lead)

CaraVails Day Spa - Columbus, Ga. . k. condition

• Pursued continuing education to learn new advances in s in treatments. . d" ected bY

· t · · · d sterilization as ir

• Marn arned rigorous standards of sanitation an

law and spa's policies and procedures. ess

· I eel proc ·

• Learned new techniques including complete chemica P 11 i·ents

., . t tments to a c, .

• Provided excellent customer service and skin care rea des

• Sold salon-exclusive skin care products and encouraged service upgra ·

• Collected patient history before planning treatments.

• Vastly improved appearance of clients' skin through non-surgical processes.

• Set up patient rooms and sterilized equipment.

• Converted customers into product customers.

• Meticulously maintained spa appearance and cleanliness.

• Performed laser hair removal procedures.

• Gave patients treatments such as high frequency, galvanic, microdermabrasions, chemical peels, waxing, etc. and educated on how to maintain the procedures.

• Instructed clients on how to apply make-up to achieve desired look.

• Offered brow and eyelash tinting services.

• Deciphered product ingredient labels.

• Promptly answered multi-line phone, returned clients calls and scheduled appointments.

• Sold skincare products to patients according to specific needs.

• Assisted spa in activities such as staff meetings, promotions.

• Maintained appropriate decorum and professionalism at all times.

• Conducted, and scheduled private client consultations and treatments.

• Trained new staff on some of the range of spa services offered.

• Educated clients on skin care procedures and products. EDUCATION AND TRAINING

02/2012 Associate of Arts: Esthetics

Columbus Technical College - Columbus, GA

• Microdermabrasions

• Chemical peels (PCA consultant)

• Air brush spray tans

• Makeup artist

• Laser skin tag removal

• Waxing

• Ultrasonic body wrap

• oxygen Facials

• LED light therapy

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