Social Media Employee Relations
Resume:
Mohamed Said Gaballah
Egypt - Cairo
Mobile: +201*********
E-Mail: adb47b@r.postjobfree.com
Objective
Seeking a position in the field of Human Resources in a challenging organization where my personal skills, leadership abilities, experience and training background can be applied and developed. Education
- Professional Diploma in Human Resources Management at ( Cairo University)
- B.A of languages and translation (English Department) Culture & Science Academy, 6 th
of October
University 2009
Working Experience
- HR Manager
" City Scale Egypt "
From 01/09/2019 Till Current
Main Duties:
Designs, develops and implements all HR policies and procedures in the organization
Plans, organizes and controls all activities of the department.
Participates in developing department goals, objectives and systems.
Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow.
Evaluates reports, decisions and results of department in relation to established goals.
Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
Advises management in appropriate resolution of employee relations issues.
Responds to inquiries regarding policies, procedures, and programs.
Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps).
Designs the selection matrix for choosing the optimum recruitment channel and recruitment source.
Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization.
Monitors and constantly reduces the costs of the recruitment process.
Sets the social media communication strategy for different job profiles and functions in the organization.
Conducts job interviews for the managerial job positions (or key jobs in the organization).
Monitors the labor legislation and implements required changes to keep the process compliant.
- HR Manager
" Engineers Syndicate Club – 6th Of October "
From 01/07/2018 Till 01/08/2019
Main Duties:
Designs, develops and implements all HR policies and procedures in the organization
Plans, organizes and controls all activities of the department.
Participates in developing department goals, objectives and systems.
Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow.
Evaluates reports, decisions and results of department in relation to established goals.
Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
Advises management in appropriate resolution of employee relations issues.
Responds to inquiries regarding policies, procedures, and programs.
Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps).
Designs the selection matrix for choosing the optimum recruitment channel and recruitment source.
Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization.
Monitors and constantly reduces the costs of the recruitment process.
Sets the social media communication strategy for different job profiles and functions in the organization.
Conducts job interviews for the managerial job positions (or key jobs in the organization).
Monitors the labor legislation and implements required changes to keep the process compliant.
- HR Manager – Part Time
" Doha Company For Touristic Restaurants "
From 02/04/2017 Till 30/08/2019
Main Duties:
Designs, develops and implements all HR policies and procedures in the organization
Plans, organizes and controls all activities of the department.
Participates in developing department goals, objectives and systems.
Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost- effectiveness, information activities program and cash flow.
Evaluates reports, decisions and results of department in relation to established goals.
Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
Advises management in appropriate resolution of employee relations issues.
Responds to inquiries regarding policies, procedures, and programs.
Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps).
Designs the selection matrix for choosing the optimum recruitment channel and recruitment source.
Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization.
Monitors and constantly reduces the costs of the recruitment process.
Sets the social media communication strategy for different job profiles and functions in the organization.
Conducts job interviews for the managerial job positions (or key jobs in the organization).
Monitors the labor legislation and implements required changes to keep the process compliant.
- HR Consultant
( Constructions – Hotels – Real Estate – Consumer Electronics – Restaurants ) From 02/04/2017 Till 01/07/2019
Main Duties:
Designs, develops all HR policies and procedures in the organization for the client
Designs JA, JD, and Organization Chart for the client
Advises management in appropriate resolution of employee relations issues.
Designs and implement HR systems.
– Group Recruitment Manager
" Easy Group For Health and Beauty Care "
FMCG/ Cosmetics
From 24/02/2015 Till 30/03/2017
Main Duties:
Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps).
Designs the selection matrix for choosing the optimum recruitment channel and recruitment source.
Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization.
Monitors and constantly reduces the costs of the recruitment process.
Sets the social media communication strategy for different job profiles and functions in the organization.
Conducts job interviews for the managerial job positions (or key jobs in the organization).
Monitors the labor legislation and implements required changes to keep the process compliant.
Manages and develops the team of HR Recruiters.
Acts as a single point of contact for managers regarding recruitment topics.
– Senior Recruitment and OD Specialist
"Al O'srah Medical Company-KSA.Riyadh"
From 27/05/2014 Till 25/12/2014
Main Duties:
Prepare and develop job analysis and description for the different jobs in the line with organization structure.
Review the weekly & monthly reports of HR transaction ( Training – Performance Appraisal – Recruiting – Organization Structure )Review and updating the job descriptions in line with the new organization structure.
Developing performance appraisals tools and trains the line manager in how to appraise their subordinates
Implementing promotion system & career path as a relationship between performance and training qualification to determine promotion potential.
Prepare and implement policy and procedures of the company and make it updated to meet organizational goals.
Participate in making competency framework for all jobs at the company.
Participate in making organization structure to meet company goals.
-Corporate Recruitment Specialist
"Asfour Crystal International"
From 01/12/2013 Till 01/05/2014
Main Duties:
Prepare the recruiting plan according to the company’s needs every year.
Handling the job analysis and description to determine for the different jobs
Receive candidates CVs (soft copy) from different resources
Scan Received CVs and initially categorize them according to the appropriate Job Category
Direct candidates to complete Application form and perform our pre-requests tests (IQ – English – Technical)
Conduct panel interview (HR & Technical Representative) and document the interviewing results and recommendation (Immediate Hire- future Hiring – not recommended)
Advise department managers on weekly basis with the last week interviews results and discuss their recruitment needs for current and forecasted vacancies.
Arrange for following recruitment actions for successful candidates, arrange meeting with Dept. manager and provide him / her necessary forms (candidate application – testing & interview results – assessment form)
Receive hiring managers recommendation after interviews and file them accordingly (Soft & hard copies)
Prepare job offers for successful candidates and obtain their acceptance and provide them with our employment pre-requirements.
-HR Specialist
"Asfour Crystal International"
From Feb 2010 Till 31/11/2013
Main Duties:
Recruitment:
Review the daily transaction of HR function to be submitted to HR manager
Review the weekly & monthly reports of HR transaction ( Training – Performance Appraisal – Recruiting – Organization Structure )Review and updating the job descriptions in line with the new organization structure
Developing performance appraisals tools and trains the line manager in how to appraise their subordinates
Implementing promotion system & career path as a relationship between performance and training qualification to determine promotion potential.
Prepare the recruiting plan according to the company’s needs every year.
Handling the job analysis and evaluation to determine the relative weights of the different jobs
Receive candidates CVs (soft copy) from different resources
Scan Received CVs and initially categorize them according to the appropriate Job Category
Direct candidates to complete Application form and perform our pre-requests tests (IQ – English – Technical)
Conduct panel interview (HR & Technical Representative) and document the interviewing results and recommendation (Immediate Hire- future Hiring – not recommended)
Advise department managers on weekly basis with the last week interviews results and discuss their recruitment needs for current and forecasted vacancies.
Arrange for following recruitment actions for successful candidates, arrange meeting with Dept. manager and provide him / her necessary forms (candidate application – testing & interview results – assessment form)
Receive hiring managers recommendation after interviews and file them accordingly (Soft & hard copies)
Prepare job offers for successful candidates and obtain their acceptance and provide them with our employment pre-requirements.
Organizational Development:
Operates as an organizational leader and internal consultant to management in the identification, development, and implementation of business processes.
Evaluates business initiatives to determine the appropriate organizational effectiveness interventions needed to meet organizational goals.
Assists management in developing effective strategic planning outcomes assessment techniques.
Provides coaching to leaders and executives on organizational growth.
Participates in the identification and development of a competency model to be used throughout various organizational programs.
Identifies and creates a leadership development program to ensure all leaders and potential leaders have the necessary skills to succeed.
Facilitates team building workshops, exercises, or programs to enhance the cohesiveness of teams.
Participates in the identification and development of policy and procedures of the company and make it updated to meet organizational goals.
Personnel & Employees relation:
Sharing in establishing and Developing HR department: Manpower, Documentation, Policies & Procedures in compliance with the Egyptian labor Law.
Sharing in establishing and improved internal communication system to enrich and share the company culture.
Monitoring the administration of the performance appraisal
Review and upgrade the yearly evaluation process across the group for all functions. Training & Development
Determine the training assessment needs for all the company’s on actual basis.
Classify the training needs according to the elements of trainee & programs
Estimate the cost of training programs according to the present price and calculate the total cost to be approved by the chairman.
Prepare the training plan.
Follow – up / supervise the implementation of training programs.
Keep / maintain training forms to be suitable for Training & procedure
Keep updates training records to meet the requirement of system auditing.
Make suitable evaluation for the training & activities and measuring the training output.
- Central Reservation Coordinator
"Travco Group (Jaz, Iberotel and Solymar Hotels and Resorts " From July 2009 Till Feb 2010
Main Duties:
1.Processes reservations by mail, telephone, or fax. 2. Processes reservations from the sales office, other hotel departments, and foreign, egyptian travel agents.
3. Knows the type of rooms available as well as their location and layout. 4. Knows the selling status, rates, and benefits of all packages plans. 5. Knows the credit policy of the hotel and how to code each reservation. 6. Creates and maintains reservation records by date of arrival and alphabetical listing. 7. Determines room rates based on the selling tactics of the hotel. 8. Prepares letters of confirmation.
9. Communicates reservation information to the hotel. 10. Processes cancellations and modifications and promptly relays this information to the hotel. 11. Understands the hotel's policy on guaranteed reservations and no-shows. 12. Processes advance deposits on reservations.
13. Tracks future room availabilities on the basis of reservations. 14. offer all hotels facilities and suitable rates for clients depending on their category.
- Customer Service Representative
"Vodafone"
From June 2008 Till Jan 2009
Main Duties:
1. Respond to customer inquiries
2. Research required information using available resources 3. Handle and resolve customer complaints.
4. Process orders, forms and applications.
5. Provide customers with product and service information.. 6. Identify and escalate priority issues.
7. Follow-up on customer inquires not immediately resolved 9. Research billing issues.
10. Research misapplied payments.
- Receptionist & Operator (Training)
"Sheraton Cairo Hotel"
From June 2007 to Nov 2007
Main Duties:
1.Welcome guests and greet them cheerfully, offer them seats and drinks 2. Answer phone calls, note down specific information or record as voice messages, transfer calls to different departments and ensure that no calls go unanswered. 3. Guide guests about general location of rooms and various blocks in the building 4. Inform visiting guests about availability of rooms. 5. Allot rooms and check the identity of the person through valid identity proofs.. 6. Identify and escalate priority issues.
7. Maintain records of guests and visitors coming in and going out of the hotel and manage check in and check out process.
Training Courses
- HR Planning (Knowledge Academy)
- Recruitment & Selection (Asfour Crystal International)
- HR Diploma (Cairo University)
- HR from Theory to Practice (Logic Management Consulting)
- Targted Selection (Asfour Crystal International)
- English Conversation (Axon Academy)
- Translation (SIRA Academy)
- Art of Achievement (Knowledge Academy)
- CPR (K.S.A)
Language Skills
(Arabic) Native language
(English) Excellent written, spoken and translation. Personal Skills
Maintain excellent relationships with colleagues and supervisors.
Ability to deal with work pressure and high demands.
Ability to negotiate and persuade others.
Interviewing skills.
Superb communication skills.
Ambitious with strong drive to develop.
Dynamic, creative and well organized.
Enhanced Interpersonal and presentation skills.
Ability to handle multi-tasks at the same time.
Time management.
Personal Data
Place of Birth : Cairo
Date Of Birth : 1/07/1988
Nationality : Egyptian
Marital Status : Married and have 2 Girls
Military Status : Exempted
Reference available upon request
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