Sobia Sheikh

Master of Health Leadership & Policy (UBC)

236-***-****

adb44p@r.postjobfree.com

Vancouver, BC, Canada

Sheikh – Resume 1 2

Professional Summary

Known as self-motivated with ownership attitude, holding excellent knowledge of Quality Improvement processes, Patient Safety, Risk Management & Accreditation in Healthcare. Confident in working with various teams and Senior Management and enthusiastic in building up a career by bringing knowledge into practice and bridging the gaps in the healthcare system. Professional Work Experience (Roles & Responsibilities)

For Masters Practicum: Supported Quality Improvement and Accreditation Director - BC Emergency Health Service (PHSA) in developing their Accreditation Plan for 2020 Re-Accreditation Survey. Performance Improvement Manager

Al Zahra Hospital Dubai, UAE

Aug 2019 – Nov.2019

Dec. 2013 – Dec. 2018

Coordinated with teams & program leads to provide consultation, guidance and support for planning, implementing and monitoring improvement projects. In addition, presented the achievements to the yearly Quality and Patient Safety Council. Was among the main leads in designing and implementing the Clinical audit tool ensuring its compliance with the regulatory standards.

Successfully streamlined hospital-wide policies and procedures with regards to reported incidents and patient complaints. Researched, Integrated and implemented an electronic incident reporting and complaints reporting system. Was also the lead investigator for clinical incidents and complaints and efficiently conducted Root Cause Analysis for Sentinel events & several in-depth analysis for near-miss events.

Efficiently assisted in updating the Corporate Risk Registers based on intense research from the industry. Rationalized Hospital-wide Disaster Management Plan in coordination with the Senior Management Team and was in charge of presenting monthly reports on Risk Management and Quarterly reports to the Executive Committees.

Successfully lead a team of internal surveyors in charge of hospital-wide tracers to ensure implementation of policies in accordance with JCIA standards. Demonstrated the required support for the identified improvement opportunities. Took ownership & worked closely with the Executive team on Leadership, Patient Safety and Clinical care standards.

Conducted various hospital-wide education sessions on Quality Improvement & Risk Management including topics like PDCA, FMEA, Lean& 5S’s of good housekeeping. Also, educated staff on reporting and management of incidents, patient complaints, Quality & Patient Safety Standards. Competencies:

Strong leadership skills with expertise in project management, enthusiastic with good interpersonal and organizational skills.

Excellent team player including resource management skills, conflict resolution.

Excellent communication, writing, interpersonal and presentation skills.

Very innovative and creative with strong analytical skills.

Good knowledge in computer skills including Microsoft Office, Visio, Excel.

Excellent knowledge in Quality Improvement, Accreditation & Risk Management. Sheikh – Resume 2 2

Accomplishments During The Job Period

Leader of the Innovation Program in 2018

One of the main leads in the Investors in People – IIP certification 2018

Participated in the submission of the International Quality Awards – UK and announced as the winner for the Quality Team of the Year2017

Nominated as Employee of the Month three times since 2015

Certified Innovation Assessor, Dubai Quality Group, 2017

Key coordinator for the Hospital JCIA Survey in 2014 & 2017.

Served as the Department Lead in 2016 – 2017 for over 8 months and represented the Department in the Executive & decision making Committees

Active Speaker since 2014 in General Orientation & Quality Curriculum.

Streamlined Patient Complaint & Incident Management Process, successfully implemented the electronic version.

Professional Education

MHLP, Master of Health Leadership & Policy from University of British Columbia – Canada. SQIL, Safety, Quality, Informatics & Leadership from Harvard Medical School – USA CSSBB, Certified Six Sigma Black Belt International Association for Six Sigma Certification (IASSC) - USA. CQIA, Certified Quality Improvement Associate from American Society for Quality – USA. CPHQ, Certified Professional in Healthcare Quality from National Association for Healthcare Quality USA. MSc-QPS, Master of Quality & Patient Safety in Healthcare from Royal College of Surgeons – Ireland. MBBS, Bachelor of Medicine & Bachelor of Surgery from Baqai Medical University – Pakistan. Professional Memberships

PMDC

NAHQ Membership

CQIA Membership

Languages Known

English

Urdu

Punjabi

Arabic (Basic)

Contact this candidate