Manager, Learning and development
Resume:
Mohamed Wasim Farook
Learning & Development Manager
HOME ADDRESS:
Mount Lavinia.
Sri Lanka
Mobile (Sri Lanka): +94-071*-******
Home (Sri Lanka): +94-112-******
Email: adb43q@r.postjobfree.com
Summary
Experienced HR & L&D professional with a demonstrated history of successful skills and practices working in Hospitality industry. My primary goal is to improve employee performance and productivity within the institution. I aim to use the fullest of my expertise in training needs identification, designing of training programs and its implementation, and a highly effective feedback process in order to achieve this goal. During my years of experience in two companies, I have worked in collaboration with employees from entry to senior management level with optimal results. One of my objectives is geared towards my own continuous professional improvement in my field of expertise. This being said, I am confident that I will be an asset to the company.
Pre-opening HR & L&D operations at Raffles Makkah Palace
Currently responsible for the L & D operations for one of Asia Pacific's leading luxury hotel ownership and management companies
Creative and absolutely passionate about Recruiting, Talent Development, Luxury hospitality and customer service
More than 10 years of experience in Luxury hospitality
I am able to demonstrate a high level of interpersonal and intrapersonal skills and be able to adapt to all levels within an organization and diverse cultural audience and love to see people grow and excel and achieve their potential
I am self-managing, motivated and emotionally intelligent with a proven ability to deliver to deadlines Work Experience
Shangri-La’s Hambantota Golf Resort and Spa (Sri Lanka) Learning & Development Manager, Human Resources – 12 December 2018 (1 Year & 2 months, at present)
Inspired by the legendary land featured in James Hilton's 1933 novel, Lost Horizon, the name Shangri-La encapsulates the serenity and service for which Shangri-La’s hotels and resorts are renowned worldwide. Today, Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacific's leading luxury hotel group. We are also regarded as one of the world’s finest hotel ownership and management companies. Owning and/or managing over 100 hotels and resorts throughout Asia Pacific, North America, the Middle East and Europe, the Shangri-La group has a room inventory of over 40,000. Job Role & Responsibilities
Under the general guidance of the General Manager/Director of Human Resources, I am responsible for the general training carried out in the resort, using both conventional and unconventional training methods that best suits the learning modules and different levels/topics of trainings, to increase the efficiency of staff at all levels and co-ordinate all the departmental training needs. Responsible for planning, organizing, and monitoring, also coordinate and conduct training activities effectively in order to upgrade the performance of our employees to meet the resort standard. I also assist in the implementation of systems and programs in employee relations and revenue generation, thereby assisting the DoHR in accomplishing hotel and department goals and objectives. Key Areas:
Training Needs Analysis Training Plan and Management Trainer Skills External Training Language Training Training Evaluation and reports Overseas Training Departmental Trainings Performance Appraisal Job Description Communication General Administration Budgeting TrustYou Reports Flipping book Kahoot
Mentimeter Articulate 360 Articulate Rise
Achievements
- Under my guidance hotel was successfully able to complete an LQA audit with improved score from 72.5 in 2018 to 77.3% in 2019
- Passed two other audits in Finance and Compliance during April 2019 & October 2019.
- Achieved full scores in all Balance Score card metrics related Learning and Development for 2019. Mohamed Wasim Farook
Learning & Development Manager
2 P a g e
Raffles Makkah Palace – Pre-Opening Operations (Saudi Arabia) From May 2010 to May 2018 (8 Years)
- Colleague Relation Coordinator May 2010 to March 2012
- Promoted to Training & Colleague Relation Coordinator in March 2012 to July 2014
- Promoted to Assistant Training Manager, Human Resources July 2014 to May 2018. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises of 11 luxurious properties, from secluded resorts to city hotels in key locations around the world across Singapore, Cambodia, China, France, Indonesia, Philippines Saudi Arabia, Seychelles, Turkey and the UAE.
Job Role & Responsibilities
Providing assistance to the Human Resources Manager in handling employee relation issues such as grievances and employee welfare.
Assisting with the recruitment process, including selection and interviewing of candidates.
Collaborating with other managers in the business, sometimes internationally, to ensure the smooth running of the company from a people perspective.
Partnering with senior operational staff including the HR director, to establish and roll-out people-related strategy.
Overseeing staff attendance and absence monitoring.
Providing detailed HR reports to senior management teams.
Administration of employee-related paperwork, such as employment contracts, new starter packs, or formal notices of termination.
Leading new colleague’s inductions.
Managing talent pools and succession plans to ensure the company can continue to operate in the future.
Overseeing training and development of employees.
Administering financial elements such as payroll, compensation and benefits, and pension schemes.
Handling highly confidential information in an honest and trustworthy way.
Assisting in the creation, implementation and facilitation of a Hotel L&D Plan and budget that is aligned with the hotel’s goals and strategic plan
Initiate, co-ordinate, execute and follow-up on all training activities within the hotel
Supporting with the coordination and delivery of hotel training programs such as Staff Orientation, Hotel Orientation, Emergency Fire & Evacuation Training, First Aid Training Program, Food Hygiene & Food Safety Training, Handling Guest Complains, Understanding LQA, Hotel Business Etiquettes, Easy English for Hoteliers, Train the Trainer Workshops, etc.
Assisting each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching and guidance and support
Provide support and development of departmental trainers as required
Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
Update training information in employee HR System, maintain accurate records of activities and participant information
Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all colleagues
Assisting with general support for HR operations (including front counter, benefits and recruiting) and participate and assist in other projects as required
Champion all Colleague Committee related initiatives including monthly recognition and Committee Meetings HSBC EDPL (Sri Lanka) – Customer Service Executive Customer Service Executive from June 2007 to May 2008 & January 2009 to May 2010.
(2 Years, 11 months)
HSBC EDPL is a Global Service Center in Sri Lanka which process UK, USA and Asian Pacific customer Banking Transactions. This service is provided via Back Office and also through Contact Center for the branches at the above mentioned countries. Job Role & Responsibilities
Involved in forwarding the daily work volumes processed by the accounts opening staff to the immediate line manager.
Responsible to assign Daily wok volumes to the individual staff members.
In charge of processing of daily work volumes in Accounts Opening (UK- process) and DECDAC (UK process)
Involved in operations of Invoice Financing Team Processing customer application.
I was trained in all four sections (UK-Accounts Opening.) and crossed trained in two departments for (UK- deceased accounts). I have shown great enthusiasm in account opening and was a vigilant member of the Cultural, Sports, Witness Program and Social Committees for HSBC EDPL.
Mohamed Wasim Farook
Learning & Development Manager
3 P a g e
Brumby’s International Pvt. Ltd. (Sri Lanka)
Telemarketing Executive (Assistant Team Leader) - June 2005 to March 2007
(1 Year, 9 months)
Brumby’s International is one of the leading, UK based, BPO organizations promoting stocks & shares and business investment opportunities overseas concentrating specially in the European region. Job Role & Responsibilities
Involved in tele-communicating with the senior management of various organizations, offering them investment opportunities in various sectors of the stock market.
Treasurer of the event organization Committee.
Active member of the Cultural committee.
Vice-Captain of the company Cricket Team.
Personal Capabilities & Attributes
Capabilities
Possess high skills in using MS Office and worked in an environment of an integrated financial system.
Creative, genuine team player, honest, innovative, passion for learning & a person who is willing for constant step by step improvements.
Possess high analytical skills, interpersonal communication skills and an ability to work in a multi-cultural environment.
Could communicate fluently in English, Sinhala, Tamil and Hindi.
Could learn & adapt quickly on new technology, systems, methods as well as other aspects. Academic Qualifications
Successfully completed GCE London Ordinary Level Examination - 2002 - Burhani Serendib International School.
Successfully completed GCE London Advanced Level Examination – 2004 - St. Peters College, Colombo-04. Certifications
Successfully completed PCSI Clinic Corporate Coach U Certification
Successfully completed IELTS with 6.5 band score
Successfully completed Cristal Basic Food Hygiene Examination 78% Pass
Successfully completed Accor Hotels Business Essentials: Understanding Hotel Ratios Certificate
Successfully completed Accor Hotels Train the Trainer Program
Successfully completed Accor Hotels Our Leadership Promise program
Successfully completed Raffles Service Fundamentals
Successfully completed Raffles Leadership Skills Workshop
Successfully completed Raffles Hotels & Resorts Train the Trainer Workshop
Successfully completed Raffles Hotels & Resorts Communication & Team Building Training Course Personal Profile
Date of birth : 03rd July 1986
Nationality : Sri Lankan
Passport Number : N6834609
NIC Number : 861853160V
Gender : Male
Marital Status : Married
Schools Attended : Burhani Serendib Intl (Colombo, Sri Lanka.) & St. Peters College, (Colombo, Sri Lanka.).
Interests : Reading, Traveling, Music, Cricket,
Swimming and Photography.
Languages : English, Arabic, Sinhala, Tamil, Hindi, Urdu. Mohamed Wasim Farook
Learning & Development Manager
4 P a g e
1. Mr. Imran Saleem
Cluster Training Manager - Hilton Hotels Makkah Saudi Arabia 00966-0500909882
adb43q@r.postjobfree.com
2. Mr. Gayan Weerasinghe
Director of Human Resources – One Galle Face Colombo 009*-*********
adb43q@r.postjobfree.com
3. Mr. Irfan Kaleel
Director of Revenue Management - Mövenpick Colombo 009*-*****-****
adb43q@r.postjobfree.com
Declaration
I hereby certify that the above information would briefly describe about my knowledge, skills & experience. I would also appreciate if you could keep confidentiality of the above declared information. Thank You for reviewing my CV.
Mohamed Wasim Farook.
Referees
Contact this candidate