Manager Customer Service
Resume:
Danyell R. Sena
Phone: 505-***-**** email: **********@*****.***
Location: US Northern NM
Currently Employed
General Manager
Regal Hospitality
Hilton, Taos NM
Holiday Retirement
General Manager/Executive Dir.
4707 Bell St.
Amarillo, TX
From 02/15/2017
to 10/15/2019
Retirement Community
97 Apartment, Restaurant
Senior Living Community/Assisted Living
Blue Hole Hospitality
Ambience Hospitality
Albuquerque, Santa Rosa NM
From 08/28/2017
Holiday Inn Express GM
LaQuinta GM
Regional Manager
01/21/2017 to 8/28/2017
AAA Hotel Developers, Pueblo Co.
11 Hotels:
Hampton, Fairfield,
And Holiday Inn Express
Training current GM’s, bench mgrs.
General Manager
01/18/16
To 01/17
Hampton Inn, Taos GM
Don Fernando opening
Project Mgr.
Regional Mgr. New Mexico
Board Member Taos City Lodgers Tax Board
Certified Lodging Manager
Hilton Revenue Management
GM Cert.
Sales Cert.
GRO Cert.
Choice Hotels cert.
Comfort Inn and Suites
McCalls Storage
119 Old Route 66 E, Moriarty, NM 87035 Comfort Inn
Start Date 10/01/2010 to 1/2016
Secretary Treasurer of NM Route 66
Association
Presbyterian Healthcare
Clovis Nm 88101
Data Analyst II
Medical Records
Lab, Xray, ER
07/01/2007 to 09/30/2010
Bhakta Patel Inc.
1999/2007
Comfort Inn, Days Inn, Rodeway Inn,
Best Value Inn
Clovis, NM
General Manager, Area Mgr.
1999 to 2010
Duties:
Hotel GM, Regional
Personnel, Budgeting. Accounting (QuickBooks). F and B ordering, budgeting. Marketing online and locally. Payroll, training customer service. Responding to guest compliments and complaints to make them number 1 and happy to return! Word, Excel proficient. 22+ year’s hotel experience.
Objective Looking for permanent full-time position with a reputable employer
Experience General Manager 11/15/1999 to 03/01/2007 Comfort Inn, Kings Inn, Days Inn, Value Inn Bhakta Patel Inc (References' available) General manager of Hotels Office management, personnel, AR/AP, accounting, banking, budgeting.
Registrar /Data Analyst 11/01/08 to 07/12/10 PRMC 2100 Mlk Blvd, Clovis, NM 88101 575-***-**** Admitting patients ER, Outpatient, Day surgery Insurance verification, verifying all patient information, legal work, taking payments Helping with financial aid. Notary Public state of New Mexico Customer Service, Switchboard, Computer skilled all programs, 10 Key to touch. MS Word, Excel, MS office.
Data Analyst ll Medical records 07/03/06 to 07/01/10 PRMC 2100 Mlk Blvd, Clovis, NM 881**-***-***- 2141 Hospital Statistics, Spreadsheets Birth Certificates, Paternities, NM State birth registration Physician compliance reports, Report Hospital statistics taken daily on spreadsheet to Main Presbyterian hospital in Albuquerque for budget decisions. 10 Key to touch, MS office, excel word, switchboard, fax and NM State programs. Notary Public state of NM.
General Manager of Hotels Office management, personnel, AR/AP, accounting, banking, budgeting. * Establish and maintain guest service standards that exceed guests' expectations * Have excellent presentation and communication skills. * Strong background in Sales and Marketing. * Excellent Excel and computer skills. Profit and loss statements.
* Renovation experience. * Ability to control costs pursuant to the annual operating budget. * Ability to generate profit to meet or exceed budget * Proven hotel leadership skills with a management team and associates. * Participate in community and industry organizations as the primary representative of the hotel. * Ability to oversee hiring, training, scheduling, motivating and all general associate issues. * Maintain the property to Management and ownerships high standards. * Ability to think outside the dots. Payroll, taxes for all hotels. Personnel, Maintenance programs, franchise standards supply orders, install and teach all computer programs to employees, as well as coach customer service. Stayed current with regional classes in customer service, new programs, accounting procedures, up to date osha standards compliance taught to employees and maint. Staff. Monthly safety meeting with staff and training. NM Pool certification and compliance with NM state environmental dept. Weekly sales calls to business in community, and full participation with city chamber of commerce. Monthly tax lodgers’ meetings, for budget on community events. Checked Hotel rooms daily for franchise standards, implemented strict guidelines on cleanliness, for customer satisfaction.
Licensed by Choice Hotels International,
Education Morningside CC, Sioux City IA 09/01/84 to 05/15/86 Associates of Business Degree Clovis CC Accounting class Spanish class Management Licensed Choice Hotels International, Rockville MD
State of New Mexico Notary Public Secretary/Treasurer of the RETRO Route 66 organization, Moriarty, NM
References:
Michelle Wilson VP of ops Regal Hospitality 903-***-****
Debra Pogue Vice President Retro 415-***-**** *******@**********.*** Billy Shadix 575-***-**** Plains Regional Medical Center Joe Gallegos 505-***-**** Director of Operations, Hotel Adam Martinez 575-***-**** Curry County Courthouse
Date Available:
Negotiable
Education: Hospitality Diploma/Degree Hilton GM License
Choice Hotels GM cert
Special Skills: Multi-unit management exp.
English Languages Spoken:
Relocate To: NM
Permit to Work In:
United States, USA
Target Pay: 50000. To 60.000 per year/benefits negotiable
Management: Yes
Industries of Interest: Hospitality, Condominiums, Retirement communities, Restaurant Experience
Hotel/Resort
Positions of Interest:
Hotel Manager - General Manager, Regional Manager, VP of Ops, Administration
Experience: At least 20 years
Contact this candidate