Engineer Office
Resume:
SATHYA.S
Fort, Coimbatore – 641001
Mobile no: 950*******, 740-***-****
Email address: adb42h@r.postjobfree.com
OBJECTIVE:
Seeking a position to utilize my skills and develop my abilities to reach unbound heights in areas where innovation and creativity plays a vital role and to service the organization and mankind. I believe in hard and dedicated work. I am capable of handling a team and arranging events. I am a fast learner and well adjustable to new environment.
EDUCATION:
B.A, Hindi (RVB), 2005, 60%
B. Com, Commerce, Tax Procedure & Practise, 2002-2005, 78% - Avinashilingam Deemed University, Coimabtore.
HSC, Shri Baldevas Kikani Vidhyamandir, Coimabtore. 2000- 2002, 81%
SSLC, ST.Joseph's Matriculation School, Coimabtore. 1990-2000, 68%
PERSONAL SKILLS:
Excellent communication skills.
Work effectively with diverse group of people.
Friendly in attitude.
A proven leader.
Innovativeness.
Highly trainable, fast learner, adapt well to changes and pressures in work place.
Committed team player, completion of assigned job before time.
Crave to learn more.
TECHNICAL PROFICIENCY:
Operating System : Windows plat form
Scripts : HTML
Database : MS Access
Accounting Package : Tally 6.3
Office tools : MS Office
AREAS OF ACHEIVEMENTS:
Active member of NSS troop in Avinashilingam Deemed University.
Quiz, paper presentation and seminars.
CIRICULUM PRACTICAL EXPERIENCE:
Two months (2002 – 2004) practical experience in auditor office, in the fields of accounts under the guidance of Mr.Krishnamoorthy (F.C.A), R.S puram, Coimbatore - 6410002
Project work in Sree Meghalaya Foundry, Rajaji Nagar,
Signallallur, Coimbatore – 641005.
CAREER HISTORY:
11 months of experience as a Customer support agent for Customer First Services (CFS) Pvt Ltd. for the period of June 2005 to April 2006.
Job responsibility:
Voice support for Tata-Indicom customers.
Clarifying customer queries regarding schemes, offers, billing, instrument services etc.
Skills:
Good negotiation and interpersonal skills.
Good written and oral communication skills
Working knowledge of Microsoft office.
Ability to converse in multiple languages (local as well as English).
Cost consciousness
Good planning, prioritizing and organizing skills
Crop management & Market knowledge
Market & competitor awareness
Results focus.
Worked as a Helpdesk Engineer for Eighthills Software Pvt Ltd, Coimbatore from May 2006.
Worked as Team Leader for Help Desk at Eighthills Software Pvt Ltd, Coimbatore since October 2007. Team size – 8
Job responsibility:
E-Mail support for free online consumer education offered by Fortune 500 Companies.
Q/A testing for newly client developed online courses.
Q/A testing for URL verifications of the recommended products for the course.
Training new hires.
Skilled on:
Mastery skill level in MS Office, Windows OS, Internet explorer, Outlook
Good understanding of Ticketing and Remote connect tools.
Ability to work effectively as a team member.
Excellent verbal and written communication skills.
Ability to diffuse volatile situations when distressed or irate customers email for support.
Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident.
Able to verify to any email explain the incident, determine the probable cause, and logically take the customer through a step-by-step problem determination procedure, using email support.
Able to categorize an incident correctly for email tracking and logging purposes.
Software Testing
Project Title # : Innography
Company Name : EightHills Software Private Limited, Coimbatore, India
Experience : Feb – 2011 to Till Date
Team Size : 4
Designation : Software Test Engineer /Lead
Management Tool : Test Link 1.9.3
Bug Tracking Tool : JIRA
Description: Innography delivers a comprehensive, online Intellectual Property Business Intelligence (IPBI) application that enables companies of all types and sizes to achieve the optimal return on their IP investments. Innography ties everything together by integrating people, processes and perspectives. Its collaboration features provide workflow and project management to coordinate efforts from every perspective. It’s basically a Patent Search project.
Roles:
Monitoring the testing process and identifying and logging test failures.
Testing software to identify and resolve problems as an end users’ perspective.
In-charge of testing developed software against specified requirements.
Accurately monitoring and recording results in test documentation.
Testing full product suite's, identifying problems & resolving them with the development team.
Job Responsibility:
Manage the Test teams effectively
Initiate the Test Planning activities for Test case design and encourage the team to hold review meetings and ensure that the review comments are incorporated.
During the Testing Cycle, monitor the test progress by constantly assessing the work assigned to each of the resources and re-balance or re-allocate them as required.
Check if there might be any delays in achieving the schedule and hold discussions with testers to figure out the issues that they may be facing and strive hard to resolve them.
Hold meetings within the test team to make sure everyone is aware of what the other fellow team members are doing.
Present the timely status to the stakeholders & management and instill confidence about the work being done.
Prepare any Risk Mitigation plans if in case any delays are foreseen.
Bridge any gaps and differences between the Testing team and the Management in order to form a clean two-way interface channel.
PERSONAL DETAILS :
Father’s Name : M. Sethuraman
Date of birth : 30th June, 1986
Sex : Female
Nationality : Indian
Marital status : Married
Languages known : Hindi, English, Tamil
Permanent address: 92, Samiyar new street no: 1,
Fort,
Coimbatore – 641001
Desired Location : Coimbatore
Contact No : 740-***-****, 950*******
I hereby assure that the above-furnished information is true to the best of my knowledge and belief.
PLACE: COIMBATORE
Contact this candidate