Customer Service Sales
Resume:
RICKY B. MERTO
Burjuman, Dubai
adb426@r.postjobfree.com
January 23, 1988
Philippines
Single
English
Iglesia Ni Cristo
Height : 5’6
Weight : 140lbs
E D U C A T I O N A L
HOTEL & RESTAURANT MANAGEMENT
(Diploma)
SY 2004 – 2006
Asian Institute of E-Commerce College
Consumers Bldg. Marcos Ave. Palamis
Alaminos City, Pangasinan, Philippines
A W A R D S
Certificate of Recognition
BEST SALES ASSOCIATE 2011
2011 Highest Growth Sales Attainment CLC Marketing Ventures Inc.
S E M I N A R S
* Human Resource Behavior Organization
* Self-awareness seminar
* Seminar in communication
* Leadership skills training
O B J E C T I V E S
To enhance my quality of service, deliver systematic and adequate satisfaction for every customer, provide information programs and respect in every service, to help each member of the company to act as one of the development of each assigned duties and responsibilities. Hardworking retail professional with over a years of experience in range of retail rules and environment learns new procedure quickly and tasks. Energetic and physically fit with upbeat nature and ability to work effectively in a team environment.
E M P L O Y M E N T R E C O R D S
Store Operations / Team Leader (Asst. Section Supervisor)
July 19, 2018 – January 22, 2020
PUREGOLD DUTY FREE SUBIC, PHILIPPINES
Sales Associates
March 26, 2011 - February 07, 2015
THE JOBSITE GENERAL SERVICES INC., PHILIPPINES
CLC Marketing Venture
Shipping Warehouse Staff (Purchasing/Inventory/Controlstaff)
November 2, 2015 – March 2016
NIDEC SUBIC PHILIPPINES
K E Y S K I L L S A N D C O M P E T E N C E
Prioritizing important tasks and ensuring they get done first and get done properly
Proficient with MS office applications and other serious form work related technology
Improving product quality, customer communications and staff cooperation.
Always willing to step in and help out ever colleagues who are struggling
Committed to promoting fair equal opportunities in the workplace at all levels.
Willing to challenge current methods of work and to them identify recommend and implement practical improvement
D U T I E S A N D R E S P O N S I B I L I T I E S
A hardworking team leader who performs and delegates multitasking task in a respectful and professional manner. Responsible for overselling the day to day operations of the team distributing the workload evenly among staff and crew and making sure motivation and performance levels are maintained.
Allocating jobs and workloads to individual staff members based on their ability
Implementing new in active and making sure all staff understand them.
Giving prompt and accurate information on individual staff member performance
Making sure all a task given to staff is done on time to required standard.
Ensuring a clean, safe and friendly environment for all team members
Making sure that health and safety rules are steadily followed by all team members.
Establishing team and staff targets as a reflection of the company’s objective.
Providing accurate information to the managers or key issues.
Obtain purchased items by forwarding orders to suppliers, monitoring and expediting orders. Verifies receipt of items by comparing items received to items ordered.
Resolves in errors with supplier
Responsible for procurement and purchasing activities on assigned project vendors.
Prepares, review and issues purchase orders.
Proactivity communicate with sales staff, project management and other departments.
Maintain manual or computerized procurement records.
Maintain records of business transactions and product inventories, responding data to companies or government agencies as necessary.
Prepared purchase requisitions and issued purchase orders in accordance with company policy and negotiated terms and conditions.
C U S T O M E R S E R V I C E
Instill the employment the meaning and importance of customer service as authored in the retail philosophy.
Promote and monitor the quality of service among the staff through training and by acting as a positive role model.
Be personally available to all the customers to communicate and identify their needs and to address their questions and concerns.
Ensure customer service expectations are met. This includes greetings, customers, assisting shoppers with the products they are looking for, answering their concern and dealing customer complaints.
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
RICKY B. MERTO
Applicant’s Signature
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