EVELYN ROBINSON

*** *. *** ******** ******, APT B

SAN JOSE, CA 95110

Phone: 669-***-**** Email: adb41y@r.postjobfree.com

EDUCATION & TRAINING

Pacific Trade Academy, San Jose, CA

Travel Industry Operations Specialist Program-Apollo

Laboratory Institute of Merchandising, New York, NY

Merchandising and Co-Op Program

SUMMARY OF SKILLS

Proven experience with supervisory and managerial duties

Attention to detail, time management and goal oriented

Excellent customer service, communication, and sales skills

Experience with Microsoft Office, QuickBooks Online, Google Docs

PROFESSIONAL EXPERIENCE

AlphaVista Services, Inc./The Stepping Stones Group, Sunnyvale, CA/San Jose, CA

March 08-October 2019

Operations Manager Day to day operations included supervision and training as needed for the Administrative Assistant, analyzed, purchased and maintained all office equipment, oversaw installation and monitoring of security system for staff and visitors, budgeted and tracked office supplies expenses and facility related needs and repairs, setup of new hire workspaces, implemented procedures to ensure smooth daily operations and adherence to organization’s mission

In charge of conference room calendar, planning of organization events such as monthly staff lunches, Board of Director meetings, researched and planned the annual holiday events for 150+ attendees and travel arrangements for on-site staff and new recruits both domestic and international

Bell Plaza Travel, Sunnyvale, CA

January 1999-February 2008

General Manager Maintenance of equipment and facilities for agency, hiring and training of new agents, processed accounts payable and receivable, responsible for all required agency licensing, negotiation of vendor services contracts and renewals, GDS Apollo experience, accurately processed weekly ARC report, successfully established agency client data base for leisure, FIT and corporate travel to increase annual sales

Pacific Cruise and Travel, San Jose, CA

January 1998-January 1999

Operations Manager Ensured cleanliness of office, purchase and maintenance of office and reservation system equipment, travel agent instruction, reported directly to the agency owner daily on accounts payables and receivables status to maximize profits. Contributed as an active agent specializing in leisure and independent travel sales meeting all goals

The Tech Museum of Innovation, San Jose, CA

February 1992-December 1997

Museum Store & Admissions Manager Ensured an excellent Admissions experience for all visitors, hiring and training of all staff, maintained overall appearance of lobby/entry to the museum, cross selling of membership and other services offered, met and exceeded annual revenue goals for Admissions,

Controlled, and conducted annual inventory, responsible for all product purchase for the Museum store, ongoing staff training, assisted CFO with monthly and annual budgets, prepared business, and tactical plans for both departments

Coordinated with the Marketing Department for donor and guest relations events

San Jose Museum of Art, San Jose, CA

July 1989-February 1992

Development Associate, Responsible for tracking monthly and annual donor contributions, monitoring department budget to reduce expenses, grant preparation for funding of museum programs and exhibits, assisted Marketing department with member and guest event planning

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