AKSHAYDEEP SINGH

Kitchener, ON, Canada 226-***-****

adb41n@r.postjobfree.com

https://www.linkedin.com/in/akshaydeep-singh-004573126 SUMMARY

• 5+ years of experience in Business Analysis (Agile) and Robotic Process Automation in Telecom and Finance domain.

• Seasoned professional having customer centric approach and experience in global stakeholder management.

• Skilled in establishing project scope and determining on-time solutions to business problems.

• Strong analytical, business and interpersonal skills to enable functional and system expertise across various business processes.

PROFESSIONAL EXPERIENCE

Aarorn Technologies Inc. Toronto, Canada 12/2019 – Present Client – Rogers Communications (Through Tech Mahindra) RPA - Business Analyst Ui Path Agile Business Readiness Testing

• Engaged in opportunity assessment with stakeholders across domains to identify potential automations.

• Part of process deep dive with SMEs to understand manual process and realize benefits using RPA/RDA.

• Deployed RPA solutions in call center operations for customer onboarding process, post install and post bill processes and validating technical tickets for tech support.

• Designed high level functional solution for automation to map To-Be process with manual As-Is process.

• Maintained key documents such as PDD, requirement matrix and assisted in creating SDD.

• Executed test plans for business readiness during pilot phase. British Telecom Global Services Pvt. LTD. Gurugram, India 09/2016 – 08/2019 Business Analyst Ui Path Agile Requirement Analysis

• Part of Process Discovery phase with business partners to understand the business requirements, design solutions and write user stories for specific client modules. Created use cases for implementing TEMS (telecom expense management system) to validate third party vendor cost, and realize cost assurance.

• Maintained necessary documents such as BRD, PDD covering As-Is and To-Be process mapping.

• Deployed RPA solutions using Ui Path in finance operations for accounts payable, vendor data management and data entry team to download and transform invoices.

• Established a robust process for revenue assurance and managed automated GL through TEMS.

• Analyzed financial data to clear various GL discrepancies such as suspense and accrual costs.

• Led pilot run for operational deployments around TEMS (telecom expense management system).

• Assisted business in QA by executing test plans to cover edge case scenarios and conducted gap analysis. Tech Mahindra Limited Noida, India 06/2014 - 09/2016 Software Engineer UAT Quality Assurance Process Improvement

• Designed processes for client to regulate financial data on TEMS (telecom expense management system). Created use cases for enabling TEMS functionality to validate third party supplier invoices and allocate costs to correct contract.

• Led strategies for business process improvement such as inventory reconciliation with the ordering system, which aligned customer’s cost to the correct account and mitigated cost leakages worth £500K.

• Performed end to end testing for internal data tracking portal and root cause analysis for bug fixing.

• Acted as finance controller for various stakeholders present worldwide to facilitate cost assurance by clearing GL discrepancies such as suspense and accrual costs.

• Participated in technical R&Ds and discussions.

• Followed AGILE methodology.

PROFESSIONAL RECOGNITION

• Rewarded by BT for process improvement and support in BT Brazil in the month of November 2018 which rectified the accounting journals.

• Accorded by BT for completing A3-lean six sigma project for process automation in year 2018 which saved 480 man hours annually.

• Appreciated by BT for allocating £1Mn in correct account in year 2017 and for designing functionality for BT Academy Subject Site (a knowledge sharing platform) in the same year.

• Awarded by client for alleviating cost leakages worth £500K in financial year 2015-2016. EDUCATION

Bachelor of Technology, Information Technology 09/2010 - 05/2014 Global Institute of Technology, Jaipur, India

• Landed technical internship where-in developed an application in .NET for stock management. CERTIFICATIONS & TRAININGS

• Ui Path RPA Developer

• Microsoft Verified Certificate in Data Science Essentials TOOLS & METHODOLOGIES

• Ui Path

• MS Office, JIRA, SQL

• Agile and Waterfall

VOLUNTEERING ACTIVITIES

• Ensured managerial involvement in the corporate event- EKATVAM at Tech Mahindra Ltd, Noida, India.

• Contributed in blood donation and child education camps at Tech Mahindra Foundation and Truework Development Society, Jaipur, India.

• Regular Volunteer for community services at Gurudwara Singh Sabha, Jaipur, India.

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