Manager Data Analyst

LOIS S. TICKLE

LOIS TICKLE CONSULTING SERVICES, INC.

434-***-**** 223 Tryme Rd, Reva VA 22735 ****.******@*******.***

Expert in the improvement and advancement of interoperability in the healthcare industry. Significant leadership experience in development and implementation of creative interoperational solutions.

30 years managing and implementing Information Systems in healthcare environment

35 years project management experience

27 years interoperability experience; engines include Cerner OPENLink, Allscripts eLink, Orion Rhapsody, Infor Cloverleaf

Extensive knowledge of healthcare environment

Highly reputed within the interoperative industry

Independent self starter with strong work ethic

Excellent communication (verbal and written), analysis, and testing skills

WORK EXPERIENCE

Lois Tickle Consulting Services, Inc. 2006 - Present

President

President and owner of a consulting firm specializing in providing interoperability solutions to healthcare facilities. Innovative involvement in all phases of integration projects while providing significant cost savings to customers through remote connectivity.

Project management and guidance.

New interface builds, from specification analysis through testing and production.

Interface Troubleshooting, including between integration engines (i.e. OPENLink to/from eLink, OPENLink to/from Meditech Iatric, OPENLink to/from Datagate)

Employee training in the functional use of integration engines, including managing, building, testing, and monitoring interfaces.

Interface Engine system upgrades.

Interface modifications.

Vacation coverage.

Support coverage.

Educational Seminars:

oHL7

oIntegration

oOPENLink Education

Experience with XML and X12 (Insurance Submission)

For a full list of interfaced systems, please see last page

McLeod CG 1999 - 2006

Senior Integration Specialist

Resolved hospital-related integration requirements utilizing strong customer relation skills in a remote environment. Creative participation from design specification and analysis through interface development, initial and volume testing, production moves and post-production support.

Identified, diagnosed and alleviated issues in analysis and testing phases to enable smooth production.

Trained customers in the various aspects of interoperability and systems management.

Worked with third-party vendors on behalf of the client.

Developed one of the first functioning XML interfaces on Siemens OPENLink 23.1-34.

Provided significant contributions on Cerner/Siemens’ email integration listserv.

Served as an external advisory board member for Siemens Special Interest Group for Integration and the Siemens OPENLink interface engine product. Assisted Siemens to process enhancement requests and determine the validity and need of client-submitted product enhancement requests.

University of Virginia 1992 - 1999

Information Systems Manager, Department of Radiology

Administered Radiology Information System for the largest clinical department at UVa Health Center.

Supported over 240 departmental computers, troubleshooting hardware and software issues.

Trained departmental personnel including physicians on all hospital IT systems.

Established infrastructure for first hospital PACS system.

Lead Analyst, Medical Center Computing

Project Manager for the installation and implementation of various hospital departmental IT systems, including: the SMS Radiology Information Management System (software, hardware, network and electrical considerations); the Medical Records Information Management System (SoftMed); and acting project manager for the On-Line Patient Record.

Developed departmental functional and process flows.

Supervised the establishment of end-user training.

Wrote Request for Proposals and participated in contract negotiations.

Managed the new interface engine including the development of network requirements, analysis of interface specifications, and extensive testing.

Yale University School of Medicine 1989 - 1992

User Interface Manager

Developed conceptual design and coordinated application development of new administrative systems for the burgeoning Medical School network.

Developed and directed end user training and support programs, including training seminars and workshops.

Acted as the liaison between the IT technical staff and the end user community.

Composed application documentation.

Provided highly personalized user support.

Performed functional testing.

Represented Medical School needs as the representative on University-wide systems’ development projects, ensuring all new systems (or changes to existing systems) conformed to University standards as well as worked efficiently in the Medical School environment.

Staff Assistant to Associate Dean of Administration

Re-engineered the entire salary increase process for all managerial and professional employees

Saved University Human Resource employees over 400 hours of manual data entry.

Process implemented University-wide.

Supervised the development of the new student disability insurance program.

Coordinated contract negotiations to outsource Custodial Management.

Researched and drafted responses to union grievances.

Negotiated grievance settlements.

Liberty University 1984 - 1989

Associate Registrar, Assistant Registrar, Data Analyst

Analyzed data and implemented integrated systems for registration and class scheduling.

Established and supervised a remote Registrar’s Office for Continuing Education.

Designed a program to electronically monitor all students’ progress toward graduation.

EDUCATION

Bachelor of Science, Business Administration, Liberty University, 1984

Graduate Courses, Information Technology, Quinnipiac University, 1991

PROFESSIONAL TRAINING/HIGHLIGHTS

Orion’s Rhapsody Training Seminar

DICOM proficient (University of Virginia)

HL7 proficient (University of Virginia)

XML proficient

Siemens OPENLink Interface Engine Level 1 Base Services

Siemens OPENLink Interface Engine Level 2 Toolkit Services

Radiology Information Management System Installation (Siemens)

Interviewing Skills and Effective Employee Selection, Managing from the Middle, Union Contract Interpretation for Managers (Yale University)

Full List of Interfaced Systems:

3M - SoftMed

Dr. Chart

McKesson PACS

Pyxis

3M 360

Eclipsys AM/PFM

McKesson Surgery

Quadramed

3M - CDIS

Eclipsys ES

MedChart

Quantros

3M - Infection Control

Eclipsys SCM

MedDoc

Quest

Accudose

Eclipsys SMM

Medmined

Radimetrics

Abbott

Eclipsys SRM

Medmobile

RALS

AcerMed

eDischarge

Mediclick

RapidComm

Allegra

EDM

Medinformatics

Recondo

Allscripts

EGO Billing

Meditech

Sectra PACS

Allscripts Care Mgmt

EPMed

Mediware

Sentry 340B

Alpha

Emergisoft

Medseek

SIS (Surgical Information System)

Apollo

ExitCare

MIDAS

Soarian Clinicals

ASCOM PHONE Alerts

FormFast

Misys

Soarian Financials

Athena

FujiPACS

mModal

Soarian Scheduling

Axis

GE ImageVault

Mobile Vitals Plus

SoftLab

CardioIMS

GE Muse

Mosaiq

SpaceLabs

Care Enhance

Get Well Network

NextGen

Spheris

CareRecord

Harvest Lab

Nighthawk

Standing Stone

Cascade

HBOC Pathways

Novius - Lab & Rad

Startel

Cerner Classic

HBOC Surgiserver

Nuance

Sunquest

Cerner Millenium

IBEX

OBTV

Surgiserver

Cerner (Siemens) RX

IDX

Omnicell

Syngo Radiology

Charity

ImageVault

Omnilink

Techscripts

Clintrac

ImageWorks

Optiflex

Telcor

Clinivision

Immunet

Orchard Lab

TeleRAS

CBORD

Impac

Orsos

TeleTrack

Cobius

Infinitt - PACS & RIS

PaceArt

Tamtron

CodeRyte

Intelus

Patient Feedback Monitor

Theradoc

Computrition

Invision

Patient Works

United HealthCare (X12)

CoPath

LabCorp

Pediatrix

Unity

CPN

Lanier

PeopleSoft

VitalWorks

CRISP

Lawson

Philipse IBE

Varian Rad-Onc

CRM

LCR

Philips PACS

Varian Aria

Delta Home Healt

McKesson Care Enhance

Picis/Pulsecheck

VST Dietary

Dictaphone

McKesson Cardiology

Pulsecheck - LAB

Witt BioMedical

Dolby

McKesson Horizon Patient Folder

Powerscribe

Various States Immunization Records

McKesson Paragon

Psyche

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