SUZANNE POSOCCO

SUMMARY

SKILLS

EXPERIENCE

**** ****** ****, ***********, ** L4T 3H4 416-***-**** adb3xr@r.postjobfree.com 21 years of customer service experience ... cash and credit transactions airline ticket agent/ customer service agent

- Customer and Personal Service

- Critical Thinking

- Computer Literacy

- Complex Problem Solving

- Travel and Tourism

- Time Management

- Deep knowledge of Airport city code and airline operations

- Ground operations/Ramp services

- Baggage service/Bag Room

- Cargo/Air Freight

- Ticket Counter

- Gates

- Payroll/Secretarial

- Previously possessed D/DA License

EDUCATION

INTERESTS

Sept 1989-Jul

2008

Customer Service Agent/Northwest Airlines/KLM (Delta)

· Ticket agent cash and credit transactions ... cash drawer nightly deposits...applied taxes and fees collected upgrade fees. Handled irate passengers . Handled lost/ found luggage. Dispersed cheque’s for June 1983 High School Diploma, Lee M. Thurston High School (Redford, MI) Sept 1983-May

1985

Associates Degree of Travel & Tourism/Marketing, Suomi College [now Finlandia Universit]y (Hancock, MI)

Cooking

Astronomy

Aviation

History

Bowling

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REFERENCES

Roy Wilson

Retired

Delta/

Northwest

Airlines

employee

Former co-

worker

905-820-603

9

Carolyn

Parrish

Mississauga

Ward 5

Councilor

Family

Friend

905-896-033

0

Karen Hack

Delta

Airlines

Supervisor

Former Co-

worker

416-435-049

2

Page 3

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