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Customer Service Manager

Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Salary:
1700
Posted:
March 03, 2020

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Resume:

** ******* **** - ** ******** ****

** ******* **** - * ******** 2019

NORIADA BINTI ATAHAR

Kondo Rakyat, Block 1, Pantai Dalam, Bangsar, 52100, Kuala Lumpur, 011-********

adb3x6@r.postjobfree.com

CAREER OBJECTIVE

I am pursuing my ultimate goal which is career development as I find it is prudent for my long term benefit in the future and becoming a resourceful person yet reliable my workmate and company

EDUCATION

Pusat Pembangunan Kemahiran Sarawak

Certificate in Safety and Health

2016

Universiti Malaysia Sarawak

Human Resources and Development

2012

EXPERIENCE

Iron Mountain

Project Specialist

• Handling parcels and letter

• Data entry

• Filing

My Frenz Cafe

Cafe Supervisor/ Admin/ Waitress

• Opening and closing duties as

assigned by cafe manager

• Make sure all areas have been

cleaned at the end of event

• Ensure all equipment is in a good

condition

• Assist other staff to greet customer,

taking order, and deliver order at

nearest areas

• Handle online food such as grab and

food panda

• Ensure the cafe is effectively

managed and provide excellent

customer service at all times

• Assist the cafe manager in ensuring

day to day operations of the cafe

• update online menu

• Clean and sanitize work areas,

equipment and utensils

• Basic knowledge of Point of Sales

System

• Excellent communication skills and

able to speak effectively with group of

customer

December 2016 - April 2019

3 April 2018 - 7 June 2018

1 February 2016 - 29 April 2016

24 June 2012 - 30 August 2012

April 2007 - May 2007

• Operated POS terminal to input

customer orders, swipe credits cards

and enter cash amount received

• Clean tables and floor of dining area,

ensuring that the customer had a

pleasant dining experience

• Checking stock and ensuring that the

stocks are enough for a week or a

month

Institute Borneo Studies

Enumerator cum Research Assistant

• Collect data for research purpose

• Data entry

• Data Supervision

• Combine and screening data

• Analyze data

Popular Bookstore

Retail Trainee

• Training under urban write and

customer service area

• Cashiering duty

• Checking new stock and price tag

• Display new stock at selling floor

• Assist customer to applying popular

member card and

• Wrapping gift

• Alert and paste sale and promotion

sticker

• Learn how to make price tag

• Learn how to use SAP system

Kuching Water Board

Safety and Health Trainee

• Basically learning about Safety and

Health within organization

• Conduct site visit

• Identify hazard and risk at site

• Conduct and analysis HIRARC for the

company

Kuching Water Board

Human Resources Trainee

• Practically learning about Human

Resource and calculate

payroll

• Making appointment letter for

contract and permanent

employees

• Rearrange leave and annual leave

based on aplhabet anddate (filing and

5S)

• Translate formal letter from English

to Malay

• Completing project for Training Need

Analysis

Pizza Hut Restaurant

Waitress cum kitchen Helper

• Greeting customer, taking order,

prepare chicken soup

• Mop or swept the kitchen floor, weigh

or measure ingredients

INTERESTS

Human Resources

Admin

Researcher

ACTIVITIES

• World Islamic Economic Forum Foundation (Volunteer)

• Sukan Malaysia (SUKMA), Volunteer Media Rtm, 22 - 31 July 2016

• Compliance with Legal Requirements and Occupational Safety Health Management System, Participant, 11March 2016

• Futsal Sport Tournament, secretariat, 2013

• Occupational Safety and Health Induction, 26 May 2012

• Represents UNIMAS as “silat athlete ” in Sukan MASUM Phase 2 at UPM, Athlete, 2011

• IPTA Kenyalang Charity Volunteer Program“ Jom Berambeh dan Berbakti” in Bandar Baru Tanjung Manis Mukah., Volunteer, 21 - 24 July 2011

• Sukan Mahasiswa Borneo Futsal Sports Tournament, Technical secretariat, 2011

• Represents UNIMAS as “silat athlete ” in Sukan MASUM at UKM, Athlete, 2010

• Pencak Silat Helang Putih Associates, Secretary, 2009 - 2012 • Seminar

“PemikiranTunku Abdul Rahman Putra Al Haj” organized by Yayasan Sarawak in Pustaka Negeri Sarawak, participant, 14 February 2008

REFERENCE

Siti Marina bt Kamil - "University Malaysia Sarawak" Lecturer of Centre Language Studies

016- 8686426

En Friday bin Hj Sonong - "Kuching Water Board"

Assistant Engineer

013- 8166320

Encik Abg Haikal bin Abg Othman - "Institute Borneo Studies" Research Officer

011- 10034646



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