Customer Service Nurse
Resume:
Tameka Cooper
Hephzibah, GA ****5
adb3uh@r.postjobfree.com
PROFESSIONAL PROFILE
I am a reliable and logical individual that is seeking a position with a quality-focused organization.
Efficient Personable Practical
Productive Managerial Skills Caring
Trustworthy Multi-Task Accurate
Honest/Reliable Diplomatic Highly Motivated
SKILL SET
Proficient in Microsoft Office
Trained in medical terminology, HIPPA compliance, and insurance billing procedures
Proven relationship-builder with unsurpassed interpersonal and customer service skills
Exceptional listener and communicator who effectively conveys information verbally and in writing
Exceptional multitasking and prioritization skills
Excellent monitoring, analytical thinking, organizational and supervisory skills
Demonstrated proficiency in the use of current computer hardware and software systems.
Demonstrated proficiency in the use of current computer hardware and software systems.
Ability to communicate effectively through written, oral, and visual delivery with all levels of office professionals.
Able to collect, analyze, and document client information and office documents.
Checking patients in when they arrive at the medical office, answering basic questions, sending lab work to the appropriate destination.
Educational training in exhibiting critical-thinking, analytical, problem-solving, and decision-making skills
Proficient in the development, organization, editing, and publishing of a variety of office documents
Excellent customer service
Record medical histories and schedule patients for hospitalization or other procedures.
Ability to communicate effectively through written, oral, and visual delivery with all levels of office professionals.
Able to collect, analyze, and document client information and office documents.
Checking patients in when they arrive at the medical office, answering basic questions, sending lab work to the appropriate destination.
Educational training in exhibiting critical-thinking, analytical, problem-solving, and decision-making skills
Proficient in the development, organization, editing, and publishing of a variety of office documents
Excellent customer service
Record medical histories and schedule patients for hospitalization or other procedures.
EDUCATION
Associate of Science Degree in Medical Office Administration
Virginia College, Birmingham, AL
graded 06/2013
Tender Care Training Center
Certified Phlebotomy Technician
Certification: 20-0285Y16 Exp. 02/19/2021
EXTERNSHIP/ EXPERIENCE
Richmond County Health Department- Augusta, GA 04/2013-Present
Medical Office Intern
950 Laney Walker Blvd.
Augusta, GA. 30901
Supervisor: Carol Bryant
Shift Supervisor: Sandra Heard
Checked patients in and out of office
Collected payments, including past due bills
Set up clinic for immunizations
Assisted with coordinating patient lab tests
VOLUNTEER EXPERIENCE
Richmond County Department of Family and Children Services 09/2005-11/2005
Assisted in the office of the personal department
Prepared information booklets for new employees
Assisted in updating a phone contact database
WORK EXPERIENCE
AMERICAN RENAL ASSOCIATES . N AUGUSTA,SC
PATIENT CARE TECHNICIAN, PCT1. MAY 2019 - PRESENT
WELCOME ASSIGNED PATIENTS AND INQUIRE AS TO THEIR WELLBEING SINCE THEIR LAST TREATMENT.
REPORTS ANY COMPLICATIONS OR OBSERVATIONS TO THE NURSE SUPERVISOR.
EVALUATE VASCULAR ACCESS FOR PATENCY AND REPORT ANY UNUSUAL FINDINGS TO THE NURSE SUPERVISOR.
OBTAIN NECESSARY PRE AND POST TREATMENT VITL SIGNS AND WEIGHT.
PERFORM VASCULAR ACCESS EVALUATION PRE-TREATMENT.
PERFORM VASCULAR ACCESS CANNULATION AND REPORT ANY DIFFICULTIES IN CANNULATION OR UNUSUAL FINDINGS TO NURSE SUPERVISOR.
MONITOR PATIENTS RESPONSE TO DIALYSIS THERAPY AND REPORT ANY UNUSUAL FINDINGS TO THE NURSE SUPERVISOR.
FRESENIUS KIDNEY CARE N AUGUSTA,SC
PATIENT CARE TECHNICIAN, PCT1. JUNE 2018 - MAY 2019
WELCOME ASSIGNED PATIENTS AND INQUIRE AS TO THEIR WELLBEING SINCE THEIR LAST TREATMENT.
REPORTS ANY COMPLICATIONS OR OBSERVATIONS TO THE NURSE SUPERVISOR.
EVALUATE VASCULAR ACCESS FOR PATENCY AND REPORT ANY UNUSUAL FINDINGS TO THE NURSE SUPERVISOR.
OBTAIN NECESSARY PRE AND POST TREATMENT VITL SIGNS AND WEIGHT.
PERFORM VASCULAR ACCESS EVALUATION PRE-TREATMENT.
PERFORM VASCULAR ACCESS CANNULATION AND REPORT ANY DIFFICULTIES IN CANNULATION OR UNUSUAL FINDINGS TO NURSE SUPERVISOR.
MONITOR PATIENTS RESPONSE TO DIALYSIS THERAPY AND REPORT ANY UNUSUAL FINDINGS TO THE NURSE SUPERVISOR.
BIO-TEST PHARMACEUTICAL
BIOMEDICAL TECHNICIAN PHLEBOTOMIST JUNE 2017 - PRESENT
DIRECTS BIOMEDICAL EQUIPMENT OPERATION BY PROVIDING EQUIPMENT OPERATION DEMONSTRATIONS; INSTRUCTING OTHER HEALTHCARE STAFF IN USE AND CARE OF EQUIPMENT; ANSWERING QUESTIONS; PROVIDING INFORMATION.
EVALUATES PROPOSED BIOMEDICAL EQUIPMENT BY CONDUCTING TESTS AND EVALUATIONS.
IMPROVES BIOMEDICAL EQUIPMENT PERFORMANCE BY STUDYING MACHINE-PATIENT INTERACTION; CONFERRING WITH EQUIPMENT USERS; DEVELOPING MODIFICATIONS; COLLABORATING WITH EQUIPMENT MANUFACTURERS.
MAINTAINS BIOMEDICAL EQUIPMENT SUPPLIES INVENTORY BY CHECKING STOCK; ANTICIPATING NEEDS; PLACING AND EXPEDITING ORDERS; VERIFYING RECEIPT.
RESCARE HOMECARE – AUGUSTA, GA
DIRECT CARE SERVICES/PATIENT CARE ASSISTANT01/2015 TO JUNE 2017
•PERFORMING PERSONAL CARE TASKS, INCLUDING ASSISTANCE WITH BASIC PERSONAL HYGIENE AND GROOMING, FEEDING AND AMBULATION, MEDICAL MONITORING, AND HEALTH CARE RELATED TASKS, FOSTERING POSITIVE RELATIONSHIPS, BETWEEN INDIVIDUALS SERVED AND THEIR HOUSEMATES, ENSURING CLIENT SAFETY, AND MAINTAINING A SAFE ENVIRONMENT. ASSISTING WITH TOILETING, INCLUDING BEDPANS, URINALS, AND COMMODE CHAIRS. REMINDING/ASSISTING CLIENT WITH SELF-ADMINISTRATION OF MEDICATIONS (WITH PROPER TRAINING), ENCOURAGING SELF-HELP ACTIVITIES, REPORTING CHANGES IN CLIENTS CONDITION OR FAMILY SITUATION TO THE OFFICE, DOCUMENTING SERVICES PROVIDED, PERFORMING HOME MANAGEMENT FUNCTIONS SUCH AS LIGHT HOUSEKEEPING, LAUNDRY, BED MAKING, AND CLEANING. PLANNING MEALS, SHOPPING FOR GROCERIES, PREPARING AND SERVING FOOD/MEALS, FEEDING, AND CLEAN-UP, ACCOMPANYING CLIENT TO SCHEDULED APPOINTMENTS, TRANSPORTING CLIENTS OR RUNNING ERRANDS FOR CLIENT.
PATIENT CARE:
•BOWL CARE
•TOILETING/HAIR CARE/ORAL CARE/SKIN CARE
•BATHING/SHAVING/FILE NAILS/OBSERVE SKIN
•DRESSING
•PERSONAL HYGIENE
•COLOSTOMY BAGS
•AMBULATION/REPOSITIONING /TRANSFERRING
•HOYER LIFT
NUTRITION:
•PREPARE OR COOK MEALS
•SET UP MEALS
•FEED CLIENT
•USE OF FEEDING TUBES
•ENCOURAGE FLUIDS
HOMEMAKER TASKS:
•SWEEP –MOP
•VACUUM – DUST
•REMOVE TRASH
•CLEAN CLIENTS ROOM
•CLEAN KITCHEN
•CLEAN BATHROOM(S)
•LAUNDRY
•CHANGE LINENS
OTHER:
•PHYSICAL THERAPY EXERCISES
•DAILY ACTIVITY - EXERCISE (WALKING/ TALKING)
•MONITORING FOR SAFETY
•CAREGIVER RELIEF
•ESCORT TO DOCTORS APPOINTMENTS
•RUNNING ERRANDS
•HELP CLIENT CHECK BLOOD SUGAR
•REMINDING CLIENT TO TAKE MEDICATIONS
Gordon Lanes Bowling Center–Fort Gordon, GA
Food and Beverage Attendant, 01/2008 to 2019
Take all food and drink orders
Collects sales slips, total sales on cash register, accepts payment from patrons and makes change as necessary
Prepares and serves food items
Keep wait station/seating area clean and supplied
Bellsouth/ATT– Augusta, GA
Customer Service Rep., 10/2007 to 12/2007
Learned all aspects of setting up phone, internet, and satellite cable service
Handled all customer complaints
Took payments over the phone for services
Assisted customers with canceling services and reconnecting services
Michael’s Arts & Crafts Store –Augusta, GA
Cashier/ Sales Floor Associate, 11/2006 to 12/2007
Provided personalized service to customers needing help
Answered all incoming calls
Operated cash registered; handled financial transactions
Stocked goods and set up merchandising displays
Zorbas Pizza & Grill –Aiken, SC
Waitress, 10/2005 to 04/2007
Served clients; provided customer service
Kept wait station, seating area, and bathrooms clean
Took payments and operated cash register
Delta Air Lines/ Call Center–Augusta, GA
Customer Service Rep., 02/2005 to 06/2005
Assisted customers with booking, cancelling flights, complaints, and selling products
Took payments over the phone for airline tickets
Dollar Tree Stores, Inc. – Augusta, GA
Store Manager, 08/1997 to 06/2004
Operated cash registers; provided customer service
Prepared payroll for employees
Provided direction and assistance to assistant managers and other employees
Merchandised and categorized sections in store
Participated in store inventories
Assigned sales territory to sales personnel
Supervised 12-15 employees
Assisted with opening two other store locations
Placed all store orders
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