Employee Relations Manager

STEPHANIE J. SCHWARTZ, SHRM-SCP

**** *. ****** ***** ******, AZ 85382 623-***-**** adb3s0@r.postjobfree.com HUMAN RESOURCE MANAGEMENT CORPORATE TRAINING

Human Resource manager and corporate training specialist with 20 years experience in the management, direction and leadership of HR operations, benefits administration, organization-wide training programs, budget management, employee relations and strategic HR business planning. Consistently produce results that exceed expectations.

Outstanding communication, organization, and interpersonal written and verbal. Manage all HR functions and head competitive sourcing campaigns to identify qualified candidates for a wide range of functional and administrative positions. Develop innovative training tools, resources and curriculum, anticipating and meeting leadership development needs.

Computer proficient in Windows, Microsoft Office (Word, Excel, PowerPoint), numerous proprietary software programs and applications, and the Internet. Able to master new systems and applications in a minimum of time. AREAS OF EXPERTISE

Labor & Employee Relations Mgmt. Multi-Tier Talent Recruitment Strategies Employee Programs & Policy Admin.

Cost, Risk & Feasibility Forecasting Human Relations / Labor Documentation Contracts, Negotiations, EEO Regs. PROFESSIONAL EXPERIENCE

AEROSTAR GROUP, Phoenix, AZ / Hawthorne, CA

Aerostar Group is a leading Tier 1.5 manufacturer of precision machined parts and assemblies for the commercial aerospace, defense, power generation and capital equipment markets, and parent company to Aerostar Aerospace & Warmelin Precision Products. DIRECTOR OF HUMAN RESOURCES 2018 - Present

Lead HR teams and HR operations in Arizona and California, with direct reporting to Aerostar Group’s CEO.

Hired to restructure, streamline, strengthen and manage Aerostar’s entire HR entity and remove a vast number of chronic inefficiencies, compliance problems, and poorly functioning total rewards packages.

Consolidated 401k plan and developed and implemented significantly improved HR policies and procedures. Worked with leadership to mitigate and effectively resolve employee issues, while creating a viable working environment that promotes employee morale and achieves high retention rates. Track and report HR metrics, including salary and industry trends.

Direct all HR functions, including payroll, benefits, 401(k) administration, Workers Compensation insurance, recruitment, employee training, performance management, state/federal compliance, employee relations, and HR/legal issues.

Essential to business operation strategies and performance. Provide professional input on best practices, industry resources, competitive methodologies, HR organizational design, talent acquisition/management, and compensation.

Update staffing processes, including sourcing, screening, interviewing, selection, and onboarding. Global Water Management, DBA FATHOM (formerly Global Water Resources) Phoenix, AZ / Austin, TX Smart grid for water with the largest utility-to-utility, cloud-based Software as a Service (SaaS) platform for the water industry. DIRECTOR OF TALENT MANAGEMENT, HR 2015 - 2018

Brought on board to lead HR function, including payroll, benefits, administering 401(k) program, Workers Compensation insurance, recruitment, employee training, performance management, state/federal compliance, employee relations, and HR/legal issues resolution. Analyzed business priorities and human capital needs and translated into HR strategy.

Created, administered and manage a $500K annual HR budget.

Educated leaders on effective staff management (soft skills, legal requirements, and corporate/regulatory compliance), to reduce and mitigate employee issues and improve employee morale and retention rates. Managed significant company growth and its effects on employee base. Tracked and reported HR metrics, including salaries and industry trends.

Contributed to business operation strategy. Input on best practices, industry resources, competitive methodologies, HR organizational design, talent acquisition/management, and compensation. Oversaw progressive disciplinary process to ensure compliance and consistency. Created onboarding program for multiple entry points into the organization.

Designed and managed Leadership Academy, a two-day program aimed at achieving knowledge transfer between leaders. Project Manager for multiple real estate transactions, build outs and move ins. Managed 3 office moves in Texas.

Analyzed and selected benefit programs (medical, dental, short/long-term disability, life insurance, 401(k)).

Updated recruitment processes, encompassing sourcing, screening, interviewing, selection, and onboarding. HealthPort Incorporated (formerly Enterprise Consulting Solutions), Phoenix, AZ Medical record retrieval services company and developer of software solutions aimed at streamlining operations for the medical record industry, including ChartFinder, a web-based solution for processing, storing and tracking medical record status. TRAINING MANAGER, HR 2014 - 2015

Managed all employee training programs (new hire, management, compliance), including planning, design, creation and development of content and proficiency assessments. Led a team of trainers. Worked closely with HR business partners.

Tracked and monitored outcome-based metrics to assess training impacts and deficiencies and adjusted training content accordingly to ensure employees achieved maximum capability, knowledge transfer and corporate compliance. PAGE TWO STEPHANIE J. SCHWARTZ, SHRM-SCP

Roadrunner Traffic School, Phoenix, AZ

Arizona Supreme Court approved traffic school offering online and classroom defensive driving programs for drivers wishing to avoid points or penalties due to traffic tickets. Program was developed to give customers an improved experience and better option. TRAINING PROGRAM DIRECTOR / COMPANY OWNER 2010 - 2014

Recruited, trained and led a team of representatives and trainers. Established service levels and performance goals.

Created dynamic classroom and online training programs aimed at helping students achieve traffic ticket dismissals.

Communicated weekly with over 180 court systems throughout the State of Arizona and ensured compliance with individual processes. Submitted appropriate paperwork for each student per Arizona Supreme Court requirements.

Drove sales, marketing and social media campaigns, including advertising and Website development.

Managed all business operations, including sales, marketing, financial forecasting, budgeting, accounts management

(AR/AP), customer service, corporate documentation and licensing.

Built business from the ground up. Managed the processing of approximately 5,000 students per year.

Developed vehicle management and safety operations training programs for corporate clients and teenage drivers. Choice Hotels International, Phoenix, AZ

Franchiser of more than 6,300 independently owned and operated hotels, worldwide, under the brands Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge and Rodeway Inn. TECHNICAL & MANAGEMENT TRAINER, OPERATIONS 2009 - 2010

Facilitated technical and soft skill training for management and line level employees in the technical Property Support Call Center. Designed, developed and implemented classes and curriculum within strict budget standards.

Managed training schedules, programs and employee records utilizing company’s Learning Management System.

Worked with all levels of management and employees to ensure learning and development goals were met. Global Water Resources, Phoenix, AZ

Regulated water and wastewater utilities operator and one of the world's leading innovators in Total Water Management. TRAINING SPECIALIST, HR 2008 - 2009

Delivered line level employee education, including safety training and installation of comprehensive safety programs.

Designed and facilitated classes, controlled training budget, managed vendor relationships, and maintained training records using ADP system. Developed Performance Evaluation Program and Leadership Academy for organization.

Completed OSHA certification and maintained a professional understanding of OSHA safety standards. First National Bank Holding Company, Scottsdale, AZ Acquired by Mutual of Omaha Bank in 2008, company provides business and community banking services for business owners and consumers: lending, deposit products, treasury management, and wealth management services. Headquartered in Scottsdale, AZ. CORPORATE TRAINING CONSULTANT, HR 2004 - 2007

Developed and facilitated Professional Development Training for more than 2,000 employees nationwide.

Conducted needs analysis, advised lines of business on training requirements, and executed training programs via onsite classrooms and distance learning systems. Utilized the HR Information and Learning Management systems. STAFF TRAINING MANAGER, HR - Best Western International, Inc., Phoenix, AZ 2001 - 2004

Coordinated and facilitated technical and soft skill classes and training programs for a 1,300 internal customer base.

Acted as the in-house Consultant for educational programs supporting national and international affiliates in more than 4,000 locations. Ensured annual training plans met strategic initiatives. Managed an annual training budget. TRAINING SPECIALIST / SUPERVISOR, PAYROLL - Safeway, Inc., Phoenix, AZ 2000 - 2001 TRAINING SPECIALIST / SUPERVISOR, CUSTOMER SERVICE – Discover Card, Phoenix, AZ 1993 - 2000 EDUCATION & CERTIFICATIONS

University of Phoenix, Phoenix, AZ 1999

MASTER OF ARTS ORGANIZATIONAL MANAGEMENT

Arizona State University, Tempe, AZ 1996

BACHELOR OF ARTS JOURNALISM / EMPHASIS IN PUBLIC RELATIONS

SHRM SENIOR CREDENTIAL PROFESSIONAL (SHRM-SCP)

OSHA 10 HOUR OSHA 511 INDUSTRIAL HYGIENE

CERTIFIED DEFENSIVE DRIVING INSTRUCTOR & SCHOOL; ARIZONA SUPREME COURT

CERTIFIED FACILITATOR OF LEADER EFFECTIVENESS TRAINING

FRANKLIN COVEY CERTIFIED FACILITATOR

CERTIFIED IN INSTRUCTION DESIGN: A.D.D.I.E DESIGN METHODOLOGY & BLENDED LEARNING (VIA ASTD)

QUALIFIED INTERPRETER: MYERS BRIGGS TYPE INDICATOR

CERTIFIED ANALYST: PREDICTIVE INDEX AND PREDICTIVE INDEX LEARNING INDICATOR

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