Anup Kumar (QA Manager / Lead)

Email - adb3ok@r.postjobfree.com

Cell - 470-***-****

www.linkedin.com/in/anup-kumar-477148122

Summary

** ***** ** ********** ** IT with an earned reputation for meeting demanding deadlines and delivering critical solutions on various levels of Quality Assurance.

8+ years’ experience in retail/ecommerce domain with The Home Depot & VF Corporation (VF Corp owns brands like The North Face, VANS, Timberland, Wrangler, Nautica etc.).

Handled and led cross functional teams to make sure in integrated environment retailer has ability to provide multi/omni channel fulfillment to customer.

Provide leadership and technical expertise within Test Automation and Quality Assurance.

Be accountable for the test automation projects, mentor, and provide leadership to the QA automation developers and managers.

Participate in interviews, induction, training and performance evaluation of all QA leads.

Provide technical leadership and expertise within the field of Quality Assurance and Testing.

Ensuring that the development teams adhere to the principles, guidelines and best practices of the QA strategy as defined.

Focus on continuous QA improvements including usage of appropriate testing tools, test techniques, test automation.

Experience in designing and creating automation QA functional + regression suites using QTP (now UFT, using descriptive programming). Have implemented descriptive programming framework in 2 past projects. Projects with Symantec Corp and Mindtree.

Experience in designing and creating automation QA functional + regression suites using Selenium Web Driver (Java), TestNG. Have implemented descriptive programming framework in 2 past projects for The Home Depot and VF Corp.

Working Knowledge on CI/CD, Jenkins, GITs, Maven.

Building and maintenance of quality standards as well as enforcing technical and testing standards.

Functional Requirement feasibility and analysis for overall solutions or standalone software solutions.

Evaluating and verifying mapping requirements. Supported the mapping exercise and created documents for Integration of OMS with WCS, OMS, ESB, IP, Manhattan DOM and PKMS.

Prepared and supported preparation of Technical Design and Data Flow diagrams for QA teams.

Performed lead and hands on activities as required for OMS testing and Integration testing of OMS with WCS, OMS, ESB, IP, Manhattan DOM and PKMS.

Testing OMS, API, Cognos BI Reports, Store notifications and store Mobile apps. Data Migration testing, Web services Testing (SOAP + REST)

Monitoring of all the QA activities, creating test cases, test plan and test runs in Adaptvist (previously Kannoah) for OMS Testing and Integration testing, test results, leaked defects, root cause analysis and identifying areas of improvement. Implement steps required to improve the processes.

Participate in daily scrum calls. Provide schedule & estimates for outstanding QA tasks. Offshore-onsite coordination.

Participate in stories preparation with product owner.

Creating UAT test cases for business users on HP ALM.

Performing story demo to business once functionalities are developed and tested in QA.

Preparing user manuals for End Store Users and Call Center Users for new projects.

Gather and present testing metrics and testing activities for the projects to key stakeholders.

Ensure the proper usage of available tools to gain the maximum benefit of the QA effort. This includes testing tools for functional, performance, automation, etc.

Manage training and continuous learning of QA staff by means of short courses, conferences, meetups, certifications, etc.

Be an escalation point for all matters related to testing and quality assurance and operate as a primary point of contact for the QA teams.

Direct the development of the QA strategy, methodology, discipline and framework. Driving and improving the QA team in areas of automated testing and agile testing.

Provide technical expertise in Test Automation, Testing Methodologies, Testing Processes, Tools and Techniques across the teams.

Work with QA managers, Development managers and the Software Development Director to develop and execute QA strategies to meet and exceed department and corporate quality goals.

Functional & Automation QA with very good experience in retail, ecommerce, Order Management, Point of Sale, supply chain domain. Have worked in capacity of QA, QA Lead & QA Manager.

Worked on implementation of IBM Sterling commerce suite End to End Implementation

Experienced in traditional waterfall software Development Life Cycle (SDLC) & software testing Life Cycle (STLC), agile methodologies agile & hybrid methodologies.

6 years of functional QA expertise and experience in Sterling OMS, Sterling web store, call center.

Expertise and experience in integration of Sterling OMS with digital platform and downstream systems for inventory and order fulfillment.

Working experience with legacy Order management system, Point of sale, warehouse management system. Experience in working with Manhattan WMS and pkms.

Proficient in Functional Testing, Black Box Testing, Integration Testing, System Testing, Regression Testing, Performance Testing, Usability Testing, Web Services Testing (REST & SOAP), Data Migration Testing, Security Testing and User Acceptance Testing. Testing e comm websites on mobile devices. Experienced in Content Management System testing, Localization & Globalization testing.

Experienced in testing Cognos BI reports.

Working experience with JIRA, Confluence, kanoah (JIRA Add on for Test Management). HP ALM and Knowledge of Azure testing tools.

Experience in creating and implementing QA processes / templates such as: Test cases, review Process, test plan, estimation model, RTM, Task Execution Status reports, Metric Collection, Test Summary reports, RCA, Project Audit Checklist, PUC checklist, Test Case Efficiency, S1 Defects Detention & Density, Total Defects Detention & Density, Re Opened & Dismissed Defects, Dismissed Defects, Re Opened Defects, Test Execution Progress, Defect Verification, Defects Density etc.

Professional Experience

Client: Toyota, Plano, TX Sep 2019 – Till Date

PROJECT: CCPA / ONETRUST

Role: E2E QA MANAGER / BA / UAT LEAD FOR CCPA

TOOLS & TECHNOLOGY – ONETRUST, JIRA, ALM, MULESOFT, SALESFORCE, ADOBE, BI

PROJECT DESCRIPTION:

This project is to implement California Consumer privacy act within Toyota Motors before the act gets implemented as per law. Toyota motors is using OneTrust product to implement this.

Client: VF Corporation, Greensboro, NC Jul 2016 – Aug 2019

Project: One commerce

Role: QA Lead for Sterling OMS & E2E QA

Project Description:

VF Corporation is a multi-branding multi/omni channel retail company. Owns brands like VANS, TNF, Wrangler etc. This project was for implementation of Sterling Order management system 9.5 CoC (this included web store & call center) without any issues while integrating with other existing systems. Projects were RTAM, BOPIS, SFS, STH, ECDC, Split Shipment & Advance Checkout. Participated in Inventory Management, Order Management Business Rules, Configuring Participant Modelling, Process Modelling, User Security, Configuring Item and Pricing.

Client: Mindtree/Home Depot Nov 2014 – July 2016

Project: Enhanced Special Services & Customer Order Management

Role: QA Manager for Sterling OMS & E2E QA

Project Description:

ESVS was store system for Home Depot, which was integrated with sterling OMS. Handles the Online & Store to Store Customer Orders. Using this ESVS & COM system we implemented & support more and 1900+ stores. Also purpose was to make sure store systems are completely integrated with other systems to handle the multi/omni channel fulfillment ability.

Client: Mindtree/Home Depot Nov 2012 – Nov 2014

Project: Gemini Integration

Role: QA Manager for Sterling OMS, Manhattan WMS & E2E QA

Project Description:

This project is basically integration between HDC, OPCS system & The Home Depot Manhattan WMS to handle the multi/omni channel fulfillment ability. Primary objective is to cut down on the shipping cost & time for customers by having multiple Warehouse within USA for shipping the products to customer. OPCS & WMS integration will give system a freedom to find out minimum distance between shipping address & Warehouse and orders will be fulfilled accordingly based on multiple business rules.

Client: Mindtree/Home Depot Nov 2012 – Nov 2014

Project: Home Decorators Collection & OPCS

Role: QA Manager functional/Automation & E2E QA

Project Description:

Home Decorators collection is a fully owned company by The Home Depot. OPCS is an ERP solution that is home-grown in-Home Decorators Collection, it functions as a catalog management system, order management system for all sales channels (catalog, Stores, HDC.com and Blinds.com). The primary goal of this project was to handle the multi/omni channel fulfillment ability of Home Decorators Collection. The goal of this testing is to ensure that the servers are migrated successfully, and all systems are functioning as expected. Different Web & ERP applications which are handled during testing are www.homedecorators.com, WMS ERP & Point of Sale.

Other Projects Between April 2008 – July 2011

Privacy Guard (www.privacyguard.com) – QTP Automation, Affinion Group, USA

Prilosec – OTC – P&G, USA. Usability Testing, CMS, Content Management testing. Content validations of different pages on website. QTP Automation

ODSUWV - UWV (Social Security Organization, Netherlands), QTP Automation

Client: Symantec Corp May 2006-March 2008

Project: Partner Net

Role: QA

Project Description:

Partner Net is a web application & ERP which manages the Business between Symantec Partners &

Customers. Partner Net makes online shopping very easy for customers & Symantec Partners. Partner Net accessible for both Internal Symantec User as well as External Partners & Customers. Important Modules handled - Administration Modules (Only for Symantec Users), Internal & External Reporting (More than 50 Internal & External Reports), Shopping & Ordering, Partner & Customer Management, Quote Generator, Custom Price List Generator (CPLG)

Other Projects Between Jan 2003 – May 2006

Honeywell Instant Alerts – Functional testing & QTP Automation

International trucks and engines – Functional testing & QTP Automation. Usability Testing, CMS, Content Management testing. Content validations of different pages on website. QTP Automation

Store Manager - Functional testing

Technical Skills

Operating Systems

Windows XX, MS DOS, PICK, UNIX, MAC

Functional QA Tools

Win Runner, QTP (Keyword Driven & Descriptive programming framework), Jmeter, SQL Navigator 4.4, LinkPot 5.0, SOAP UI, Selenium Webdriver, TestNG, Jenkin, GIT, Rest Assured

Test Management & Defect Tracking Tool

ALM, Quality Centre (HP), Star Team (Borland), TFS(Team Foundation Server), BugZilla, Remedy, JIRA, Confluence, kanoah, ServiceNow, HP Service Manager

Performance Testing Tools

Load Runner 9.5, Apache Jmeter

Databases

Oracle, MS Access, MS SQL Server, Universe 10.2

Domains

Retail, Store Systems, Ecommerce, WMS, Supply Chain, Online Banking, Social Security, Credit History, Manufacturing, SAP HCM

Others

Sterling OMS 9.5 (CoC, Commerce On Cloud), Sterling Store, Call Center, Manhattan WMS, Manhattan DOM, WebSphere Commerce, Message Broker, Cast Iron, ESB, WCS. RESTful Webservices/Web APIs, Cognos BI Reports

Agile, Scrum, Hybrid methodologies.

EDUCATION

Master of Computer Applications (M.C.A) - Regular

College Name – MVJ College of Engineering, Bangalore, India

University Name - VTU, Belgaum (Karnataka)

Start Date – 01 Sep 1999, Final Result – 21 Dec 2002

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