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Customer Service Management

Location:
Round Rock, TX
Salary:
80,000
Posted:
March 02, 2020

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Resume:

JOHN E. JACKSON

*** ****** *** ***** ***** Rock Texas 78664

512-***-**** adb3mu@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Looking for a challenging executive management position in Security, Emergency Management. HR or Law Enforcement to serve, secure and care for the people and businesses in our communities.

SKILLS & ABILITIES

37 years extensive experience in military, security, criminal justice contract management, grant management and emergency management. Served on the emergency management council for the Health and Human Services Commission for 20 years working at the State of Texas Emergency Operations Center Texas Division of Emergency Management. (SOC) During time of crisis situation that would threaten the safety and secure of the State of Texas.

EXPERIENCE

Dates From-To

September 1998 – September 2019

Director, State of Texas HHSC Emergency Services Program

Managed and directed over 43 presidential disaster declarations in partnership with Federal Emergency Management Agency (FEMA) and Texas Division of Emergency Management. (TDEM) Managed 314 staff during hurricane Harvey and over $1.0 Billion budget and grant awards for the individual assistance disaster grant program. Directly managed teams of staff Hot Line, Eligibility, Investigations, Administrative, Disaster Case Management, U.S. Repatriation Program with Federal DOD, State Department and Federal HHS/ACF.

Dates From-To

March 1979 – March 1995

Sergeant First Class (SFC) U.S. Army

Instructor U.S. Army Armor Center Fort Knox Ky. Honorable Discharge. Trained Armor Officers Basic course on Armor and Calvary tactics and tank gunnery. Graduated U.S. Army Drill Sergeant School Commandant list. Received Meritorious Service Medal for the best ammunition operation in all of Europe.

EDUCATION

B.S. B.A. Western Governors University, Graduate Texas Department of Criminal Justice Academy. Central Texas College Killen Texas. Graduated FEMA ICS courses 100,200,300,400,700,800 and numerous more.

COMMUNICATION

Exceptional customer service and communication skills with the public, clients and state and federal government legislators. Effective problem – resolution skills with staff and the ability to promote teamwork among superior and personnel.

LEADERSHIP

Director of the State Disaster Assistance program I would lead by example sharing my vision with my staff and empowering them to accomplish the task. Building teamwork both internally and externally to support the clients and public. I have over 37 years of government service in leadership positions and management.



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