Results Driven Business Analyst

A highly personable, knowledgeable, and team spirited leader with over 12 years of experience in a robust spectrum of business practices including medical practices, primary care, and onsite employer healthcare. Excels in a challenging environment that provides the infrastructure and organization processes necessary for teams to provide meaningful, relevant, and quality customer care.

Financial Management &Planning

Business Operations Director

Presentations & Reporting

Verbal, Written, and Interpersonal Skills

Client Relations

Technical Proficiency

Business & Data Analysis

Population Health and Healthcare Trends

Effective Leadership

Career Sabbatical

Career Sabbatical Jan 2019 – December 2019

After taking a year off to focus on our newborn and family, I am eager to return to the workforce to resume my professional and career goals

Experience – Premise Health

Business Analyst – Project Emagine May 2017 – December 2018

Led cross-functional teams in the development of business needs, documentation, analysis, and delivery of process innovations in strategic project planning

Transformed Wellness Center practices into fresh solutions through consultation and gap analyses leading to optimal operational effectiveness

Led business process and workflow mapping using data and modeling technologies, methods, and tools to successfully migrate 300 clinics for over 140 clients over a year period

Subject matter expert with SQL and Crystal reporting, data warehousing programs, and other dashboard visualization tools for data intelligence and analysis

Sr. Director, Operations – Google Wellness Centers Jan 2015 – May 2017

Strong analytical skills to forecast and identify industry and marketing trends to address population health opportunities

Led integration of people operations, finance, legal, and people analytics teams to strategize on healthcare trend expansion opportunities

Implemented innovative measurements of performance standards for efficiency, effectiveness, and experience outcomes

Led product design sprints, user acceptance testing, and program development

Strong business acumen and knowledge of return on investment, budget, EBITDA margins, service and product offering, to implement and drive strategic and relevant outcomes

Account Manager – Google Wellness Centers Jan 2013 – Jan 2015

Executed vision and strategy for health and wellness programming across 10 Wellness Centers located in cities of Mountain View, Seattle, Kirkland, and Los Angeles

Developed close relationships with onsite team of 80+ to instill corporate culture, grow team bonds, and build connections with the community

Evaluated state and federal clinical practice regulations to strategically plan for impact on health center operations

Successfully met client-specific Key Performance Indicators (KPI) and performance guarantees for over 5 years based on contractual requirements

Practice Administrator – Google Wellness Centers Dec 2011 – Jan 2013

Directed and evaluated day-to-day operations by implementing objectives, policies, and procedures

Successfully provided leadership to teams to ensure compliance with quality standards and regulations

Investigated client / patient complaints and resolved by examining solutions, best practices, as well as recommending and implementing action plans

Collaborated effectively with teams through leadership, coaching, and mentoring

Operations Specialist – Cisco LifeConnections Aug 2011 – Dec 2011

Accomplished practice objectives through leadership, direction, and administration of operations

Super user for Greenway solutions system to monitor orders and charts workflow

Collaborated with onsite team in meeting the financial goals by reconciling all claims, insurance payments insurance adjustments, patient payments, and accounts receivable

Experience – Cerner Corporation

Operations Specialist – Cisco LifeConnections Sept 2008 – Dec 2011

Formulated policies, workflows, and operations to plan, coordinate, and direct clinical operations for implementation of a new Wellness Center

Led hiring, performance evolution, recognition, and disciplinary actions

Evaluated monthly and quarterly assessments and forecast of organization’s financial performance against budget, financial, and operational goals

Experience – Recovery Road Medical Center

Utilization Reviewer – Recovery Road Medical Center June 2006 – Sept 2008

Analyzed patient clinical information to determine legitimacy of admission, treatment, and length of stay for an intensive outpatient program compiled with government and insurance company reimbursement policies

Participated in weekly grand rounds with medical directors, therapists, and providers to review necessary medical reports and subsequent treatment plan requests to ensure patient continued care

Extensive knowledge of insurance audit reviews, peer review preparation, and insurance eligibility requirements

Education

University of California, Santa Barbara 2001-2006

Major in Biopsychology and Minor in Asian American studies.

Technical Skills

Epic solutions – Epic Hyperspace, My Learning Home Dashboard, MyChart, Cogito, Cadence, Care Everywhere

Premise Health Nextgen – EPM and EHR

Google applications – Drive, Docs, Trix, Forms, Gelato, Wallet, Helpouts

Greenway solutions

Cerner solutions – PowerChart, Scheduling, Clinical Documentation, Orders, Person Management, Clinical Reporting, Core, Scheduling, PowerWorks Practice Manager

Collaborate MD, QuickBooks, and Eprocurement

Microsoft – Word, Visio, Excel, Powerpoint, Project

SQL and Crystal Reporting

Telehealth and Virtual Health

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