Diana Abdul Rahimzai Coquitlam, B.C

778-***-**** / adb3iq@r.postjobfree.com

Profile

A versatile, Reliable, dedicated Customer Service Representative with four years’ international experience in providing exceptional customer service. Expertise in establishing professional relationship with customer to increase customer satisfaction and monthly sales targets. Self-motivated individual with excellent interpersonal skills developed through various work and life experiences.

Highlights of Qualifications

Well-organized, detail- oriented team player

Physically fit and comfortable standing for long time

Quick learner, willing to learn new skills

Great ability at managing stressful situations & Strong Work Ethic

Available for flexible scheduling and extended evening/ weekend hours

Four lingual in English, Pushto, Farsi/Dari and Indi.

Work History

Assistant Manager

Kins Farm Market – Port Moody, BC 2019-Jan 2019

Assisted the manager in daily operations and carry out his directives

Supervised the employees

Ensured that the employees provide excellent customer services

Ensured that the products are fresh and clean

Ensured that the products are labelled properly and placed on correct shelves

Conducted the quality control of the new items delivered by the vendors

Cash management

Daily data entry to the computer

Reporting to the manager

Home maker 2014-2019

Coquitlam, BC

Provided care for my kids on a daily basis including feeding, playing, clean up and etc.

Planned and coordinated daily routine, morning routine and bed time routine depending on each bay individual personality and needs efficiently.

Set up weekly schedule of games and learning activities

Implemented various extracurricular activities for social and mental development

Poultry Master Trainer 2012-2014

National Horticulture and Livestock project (NHLP) Funded by The World Bank), Kabul, Afghanistan

Trained poultry trainers and group leaders

Monitored and evaluated of the poultry projects

Educated the project’s targeted women on building their own source of income;

Prepared projects’ progress reports using various computer software

Collaborated and coordinated with targeted communities based on poultry projects requirement

Poultry Master Trainer 2008-2012

United Nation Food and Agriculture Organization (UNFAO), Kabul, Afghanistan

Trained poultry trainers and group leaders

Monitored and evaluated of the poultry projects

Educated the project’s targeted women on building their own source of income

Prepared projects’ progress reports using various computer software

Collaborated and coordinated with targeted communities based on poultry projects requirement

Work History (Continued)

Project Manager 2007-2008

Association for Building New Afghanistan ABNA

Planned project activities and tracked projects implementation;

Produced and reviewed the periodic work plans for the project personnel;

Ensured that the resources are deployed in accordance to the project’s plan;

Coordinated project’s activities with other departments;

Conducted technical meetings and workshops with the project personnel and field officers;

Prepared various report using different computer software’s.

Volunteer experience

English Tutor, Ahmad Shahi Abdali Immigrants School, Peshawar, Pakistan 1998-1999

Vaccinator, Afghan Medical Aid for Afghan Immigrants, Kabul, Afghanistan 1996-1997

Professional Development

Agri-Business Sector T.P, Unitar, Japan, 2014

Farmer Field School Certificate, MoA of Republic of Kenya, 2014

Farmer Field School Certificate, MoA of Republic of Kenya, 2013

Poultry Health and Management Certificate, UNFAO, Kabul August 2008-October 2008

Human Medical first aid & Vaccination, Afghan medical aid June 1995-March 1996

Education

High school Diploma, Ayesha Duran High School, Peshawar Pakistan 1995

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