Segun B. Otesile

***** ***** ***** *******

Upper Marlboro MD 20774

240-***-****(cell)

adb3ib@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Organized, enthusiastic, and motivated with knowledge in Information technology, Management of Infrastructure Services support and networking experiences in a technical environment. Proven ability to work within diverse groups and corporations providing, Infrastructure Services,, Hardware and software support.

Skills and Qualifications:

Relationship and team building

Decision-making and problem solving

Ability to interact successfully with cross-functional teams Ability to keep composure during emergency situations Excellent communication skills both written and verbal Self-starter with positive attitude and strong work ethic Strong aptitude for troubleshooting Hardware, Network equipments/cable Telecommunication Video / Audio Cable and desktop issues

Hardware: Cisco Routers – 1600, 2500, 4000 and 7000 Series. Cisco Switches, Synoptic Hubs, STP and UTP Cabling, Repeaters, Bridges, Multi station Access Unit (MAU), Control Access Unit (CAU) Ethernet Medium, CSU/DSU, Modem, Eliminator, Transceivers, Network Interface Card (NIC).

Software: Windows NT, MS Exchange, Network Monitor, DHCP, DNS and FTP with TCP/IP Knowledge of administrative / office managements,

- Filing, Faxing, Data Entry,

- Computer troubleshooting and repair technique

- Hardware and Software installation resolves cabling problems using various cabling Schemes.

- Knowledge of local/wide area network technologies, Ethernet, token ring and Frame Relay . Proficient in the following: Windows 10, Networking, TCP/IP, WLAN, Office 2003, Procurement, and Cisco VOIP Phones.

Training:

Computer Networking Hardware and maintenance

PC Hardware and maintenance

Wireless Technology

Electrical wiring.

AC/DC Electronics

Business management

Supervisory Training and Related Work Experience.

Employment History

Software unlimited Group Inc. Hanover Pkwy, Maryland Networking Tech July 2017 – Present

· Responsible for implementation and deployment upgrades of Windows 10 and Office 365 migration for the college

· Currently support Microsoft Active Directory, Windows 2008/2012,2016 server; fileserver hardware; and protocols such as TC/IP, IPX, SMTP, DHCP, DNS, Telnet and FTP. Provide hands-on support break/fix issues IT support. Work with outside vendors/contractors for hardware replacement to for warranty repairs Maintained and managed supported Windows Server 2008 supported over 50+ end-users with network problems, printers, application, user account emails setup with MS Outlook Provide desktop support in the center network infrastructure and deployment of new desktop PCs

Work with staff in providing IT Training for various changes with applications and software upgrades. Maintain the center computer inventory and assets disposal of old refurbished equipment

Managed various IT projects for the offices and work with the monthly budget for the purchase of hardware and software supplies for the office needs. Worked with the group of IT supports, maintain (SOP) Operational procedures ongoing IT projects upgrades, infrastructure changes.

Provide hands-on support, break/fix issues

Created login-in scripts and map network drives for end-users added end-users to assigned group accounts within group policies, added configured, network HP/Dell printers and shared resources.

Performed network backup with Netback up Exec with portable hard drives office network Diagnoses, resolves and documents hardware/software problems in a timely and accurate manner. per end-user’s request submitted via work order when encountering unknown situations or technologies by identifying resources to solve problems provided remote support via WebEx

Reset passwords and provided administrative right for end-users using Sap and People-soft payroll systems for reporting purposes. Worked with SharePoint server uploading documents and editing documents created folder and directories for employees. Troubleshoot web and email support tickets through Remedy ticketing system on a windows platform configured, TCP/IP, DNS, DHCP, LAN and basic network connectivity and mapping printer network drives

Troubleshooting and used remotely management tools such as WebEx and RDP tool access to help troubleshoot missing applications and install service patches and software upgrades Responded to inbound customer calls, in a call center environment, that were technically relates to installation, usage, firmware upgrades and troubleshooting complications. Supported over 100+ end-users with technical and networking configurations Identify the degree of the customer's technical knowledge and adjusted problem-solving communication accordingly. Troubleshoot SIP and DID phone VOIP and PBX systems Troubleshoot Small Office/Home Office Configurations, TCP/IP, DNS, DHCP, and Firewalls for customer phone installation. Troubleshoot routers, switches, hubs and cable/DSL modems. Used internal and external database for research and troubleshooting customer problems Provided 100% telephone and remote services for VOIP customers create escalation tickets for end-users using Remedy.

Allied Barton Security Services

Shift Supervisor March 2003 – 2017.

Managed and providing administrative guidance and direction to shift personnel working at (GSA) General Service Administrative (DHS) Department of Homeland Security and

(DOI) Department of Interior.

Communicated in writing to prepare shift report.

Communicated orally to advise and instruct other security personnel. Worked directly with management officials to ensure new policies and procedures were Incorporated and guidance issued was clear and concise. Ensure reporting systems were followed and management officials were immediately informed of any unusual incident.

Using problem-solving abilities, ensured security personnel are dispatch to respond to emergencies and alarms while maintaining security at manned post. Using applicable policy, oversaw the in- processing of GSA/DHS visitors to insure they were properly identified logged-in and escorted to the appropriate department. Mastec Network Services (Hanover MD.)

Networking Technician April 2000 – 2006

Support day-to-day administration of production systems. Respond to and diagnosis incidents. Restore service and proactively and reactively identify and resolve systemic problems. Perform hardware maintenance, in conjunction with site, mission, or partner representative, and patch/upgrade OS and applications on production servers. Installed servers and workstations, ran fiber and Cat5 cable from terminals to switch boxes .Installed and configured phones, printers, and fax machines. Facilitated emergency software or configuration changes to correct operational incidents with fielded systems. Escalate issues to and coordinate with Tier-3 personnel to return systems to full operation capability. Provide input into determining if system is providing the intended results and how it can be improved. Installation and configuration of networking equipments, Routers Switches, Installation and termination of phone and data cable Cat3, Cat5, Cat6 and Fiber Optic cable, Repair / maintenances of networking equipments, Digital testing of networking equipment (Router, Switch, Medial – transceiver, Patch- cable and station jack, Installation and maintenance of office equipments (fax, printer and circuit board) Installation/maintenance of data and audio cable and equipments Installation and maintenances of Cable TV / Direct TV. Satellite. EDUCATION & TRAINING.

Prince George’s Community College. MD (Computer Information System) Xincon School of Tech. Manhattan, NY (Courses in Computer Repair) Metropolitan Institute of Network Tech. Jersey City, NJ.(Computer Networking) Federal Tech. Yaba Lagos Nigeria (Electrical/Mechanical) References furnished upon request.