SUMMARY: Information Technology Leader with over twenty-five years of experience driving and adapting Development Organizations, Programs/Projects, and Process Improvement Initiatives to success

in ever changing environments. With certification as an Agile Scrum Master by Scrum.org and Scrum Alliance, PMP certification through PMI.org, experience includes building and implementing Agile Scrum

in multiple matrix organizations as an Employee and in Professional Service roles. A high degree of skill in development management, relationship management, building trust as an advisor, expectations

management, risk management, and interpersonal communications with development team personnel combine to provide a strong ability to build a vision for an organization and development teams, reach consensus by coaching, and drive the team and organization for continuous improvements to meet or exceed goals.

EXPERIENCE: Agile Program Manager/Director Services Operations - Improving

(formerly known as Innovative Architects)

September 2009 to present

Served as Agile Program Manager, Software Application Development Manager, & Director of Services Operations.

Agile Scrum Evangelist - Coaching Agile Scrum to team members and socializing Scrum throughout the organization

As an Agile Scrum Master with Certifications as a PMP, drove planning, staffing, resourcing, and delivery of major Information Technology programs, projects, and initiatives with on-site and remote teams

As Scrum Master, multiple instances of establishing Scrum Teams, Capacity Planning, Grooming Product Backlogs, Sprint Planning and Burndown, Impediment Management, Sprint Closure and Retrospectives

Recent projects on SaaS and PaaS employed Cloud technologies particularly in MS Azure employing Azure Dev Ops for collaboration including Daily Scrums

As Scrum Master, other clients/projects employed the Atlassian Product Suite including Confluence and JIRA for Scrum methodology

Migrations/Transformations from On-Premise instances to scalable Cloud Environments are frequent projects, including hybrid designs integrating Cloud environments with On-Premise or Data Centers

Manage throughout the SDLC including change management with focus on Release Management resulting in increased product quality and stability for key stakeholders. Establish a consistent format and schedule for communication with stakeholders both internally and with partner and/or client

Drove the administrative configuration and adoption of Dynamics CRM for Sales Pipeline tracking and Power BI Reporting. Greater visibility of the sales pipeline resulted in increased revenue, reduced costs

Consistently staying up to date on the latest industry and product trends, with focus on Azure, AWS, and other cloud offerings by the major players in the industry

Handled weekly resource planning and forecasting duties which helped to increase cross-functional team utilization, overall revenue, and profitability

Managed large multiyear engagements in BizTalk and Informatica integration projects that encompassed multiple interfaces between client’s ERP system and their partner vendors, customers, and Salesforce

oBy gaining Trusted Advisor status several of these engagements lasted multiple years, with multiple personnel, multiple projects and consistency of delivery

oThe longest engagement lasting 7 years while we drove transformation of the client’s business from old print-based products to new digital products

Senior Program Manager, Roundbox Global, An Idhasoft Company

October 2008 to September 2009

Senior Program Manager responsible for Roundbox projects using Agile / Scrum process

Scrum Master to 5 concurrent web portal application development teams located offshore

Project Planning from Backlog to Sprint Planning, Daily Scrums, Burndown, and Retrospectives

Projects generated over $1.5 Million of Roundbox’s $8 Million revenue as their largest Professional Services account in 2009

Senior Project Manager, Thoughtmill / AMERICAN SYSTEMS

July 2006 to September 2008

Engagement Management of two major, over $2 million, C#.Net / SQL Server projects for a leading lottery service provider

oManaged the projects through iterative requirements and design leading to the sale of next phases of development

oLead and coached up to 12 team personnel using Agile Scrum methodology to deliver the fixed price contract

Took over in a PM / Lead Analyst role a difficult relationship for a major Healthcare client

oGained trust of client by listening to their needs and providing iterative deliverables

oResulting Metrics Repository enabled client to receive Level 3 CMMI certification

Manager, Operations Support Systems, Pathfire Inc.

February 2001 to June 2006

Originally brought on board by the VP of Development to create Pathfire’s Project Management Office (PMO)

Mentored other project managers and team leads on project management best practices and development processes while rolling out and driving adoption of organizations initial PMO resulting in improved, regular release scheduling while driving down number of critical issues and time to market

Organizer of the management committee for product / project review, approvals, and oversight. Chaired the Production Change Request team for cross departmental review of all changes to production systems. Planned maintenance windows, communicated with internal and external stakeholders, and monitored changes through to completion

The position required relationship management and project management skills to accommodate and prioritize among a wide variety of projects and customer constituencies

Custom Asset and Configuration Management System (ACM) with scope consisting of tracking over 1200 customer locations, products, order fulfillment, and deployment of company assets to field locations, tracking of the installation status of these assets, and monitoring their operation resulting in reduced equipment costs across the customer footprint

Successfully managed multiple project plan development, execution, and control throughout the project life cycle including communication with Product Management, Engineering, Operations and other stakeholders. Frequently picked by VP and CFO to lead key special projects

Skills & Knowledge

Project Management (PMP)

Engagement Management

Program Management

Software Development (SDLC)

Resource Utilization Planning

SDLC Management

Crisis Management

Change Management

Certified Scrum Master (CSM)

Agile Development

Cloud Development/Migrations

Azure

Azure Dev Ops

SaaS, PaaS, and IaaS

GitHub

GitLab

Kubernetes

MS Power Apps Platform

Power BI

Dynamics

Atlassian’s JIRA & Confluence

New Business Development

Project Estimation & RFP Response

Sectors

Finance & Accounting

Hospitality

Manufacturing & Distribution

Product Fulfillment

Asset Management

Telecom

Digital Media Distribution & Management

Customer Relationship Management (CRM)

Certifications

PMI PMP

Scrum Master – Scrum.org

Education

BBA – Management Science

University of Georgia

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