Forkpa T. Murray

Address: *** ********** ***** *** *, York, PA, 17403, Phone: 717-***-****, Email: adb3ak@r.postjobfree.com

Work Experience

Production Supervisor 06/2005 to Present

Stauffer’s Biscuit Company

Ensure that the area of responsibility supports all plant goals daily and weekly reviewing results with staff.

Coordinate and administer daily interaction between the assigned area of responsibility and all other departments in the plant. This would include peers across shift.

Ensure the employees have the necessary qualifications, are properly trained, and motivated to work productively both as part of a team and individually.

Maintain clean and healthy environment in and around the manufacturing area.

Ensure compliance with administrative and reporting procedures while complying with overtime and provisions of the handbook.

Coordinate labor staffing on a daily basis in coherence with budgeted staffing.

Document notifications requests in SAP PM. Follow-up and prioritize with maintenance and other shifts.

Input data into SAP, check QA documentation, and verify employee time cards.

Analyze information and follow-up on exceptions and opportunities.

Foster a continuous improvement mindset, elevating new ideas (on my own and those of the employees), and executing plans to positively impact the plant operations and goals.

Accomplish manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.

Contribute to team effort by accomplishing results as needed.

Customer Service Manager 03/2003 to 05/2005

Wal-Mart Specialty Store

Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing compensation actions; enforcing policies and procedures.

Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing actions plans; implementing production, productivity, quality, and customers-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.

Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting survey; forming focus groups; benchmarking best practices; analyzing information and applications.

Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

Maximize customer operational performance by providing help desk resources and technical advice; resolving problems, disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintain personal networks; participating in professional organizations.

Accomplishes information systems and organization mission by completing related results as needed.

Maintains customer satisfaction by providing problem-solving resources.

Field Supervisor 03/2000 to 02/2003

Catholic Relief Service

Develop, implement and maintain systems to control work-flow through field department.

Agree and meet deadlines for each project.

Supervise the preparation of itineraries and cash requests.

Know the whereabouts of team leaders and interviewers at all times.

Monitor status, stage and progress of all projects.

Inform relevant staff of any delays in good time.

Assemble field teams for briefing.

Ensure briefings are adequate through checking of pilot interviews.

Be involved in the preparation of budgets for fieldwork.

Minimize resource wastage by improving and integrating systems in order to improve quality of work, save time and minimize manpower without compromising on quality.

Be aware of sample size, area, strike rate, etc. for each project and monitor progress.

Assess performance of team leaders on a project by project basis.

Ensure team leaders assess their interviewers.

Identify and encourage individuals with potential for progression.

Identify weaknesses and training needs and administer the field work quality incentive scheme.

Responsible for the quality of data collected.

Responsible for the performance of field staff.

Responsible for the expenses and travel costs.

Responsible for the quality of fieldwork.

Education

Keiser University Graduate School 12/2009

Master of Business Administration, Concentrations in Leadership and Marketing

Fort Lauderdale, Florida

African Methodist Episcopal University 08/2005

Bachelor of Business Administration in Management

Monrovia, Liberia

Stratford Career Institute 12/2007

Diploma in Business Management

Washington, D.C

Monrovia College and Industrial training School 09/1997

High School Diploma

Monrovia, Liberia

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