CONNIE REDMOND *** Brook Valley Drive, LaVergne, TN 37086 (H) 615-***-****(C) 615-***-**** adb389@r.postjobfree.com

ProfessionalSummary

I hold a bachelor’s degree with excellent experience in performing general office duties such as filing records, preparing correspondence and reports, scheduling appointment in Micro Soft Outlook. Extensive experience in producing monthly reports using Excel spreadsheet functions and Power Point, assisting in preparation of outstanding accounts reports, gathering credit and performing outstanding collection and Purchasing Orders – vendor to vendor. Expertise in reviewing and updating correspondence files and scheduling database, proceeding monthly reports. Experience in notifying merchandisers of shortages and/or overages on payment invoices. Completed DSM Deals and Purchasing Orders daily, using a script utilizing AS400 and SAP software. Very good experience with tools such as Word, Excel, Power Point, Outlook and Lotus Notes, Sap, AS400, Core and JD Edward’s Web based applications.

Skills

Excellent verbal and written communication skills

Experienced with SAP, AS400, CORE and JD Edward’s Web based applications

Experienced with the following: Word, Excel, Power Point, Outlook and Lotus Notes

35-55 wpm typing speed

Collections/Payment Processing

Experience in Healthcare Reimbursement

Knowledge of UB04 Claim forms and HCFA 1500s

Knowledge of Claims Life Cycle

Insurance verification (Medicare/Medicaid)

Data Entry skill

Customer Service skills

Payment processing

Work History

Administrative Assistant/Patient Scheduler

Florida Orthopaedic Institute – Tampa, FL 03/2016 to 10/2019

General office clerical/administrative duties

Patient scheduler

Utilized Word, Excel, Power Point

Customer Service and phone skills

AR Collections Specialist

WEX Fleet One – Antioch, TN (temp position) 06/2015 to 11/2015

Research and resolve customer’s account discrepancies

Customer Service and phone skills performed

General office clerical/administrative duties,

Utilized Excel Spreadsheet, Word Perfect and PowerPoint

Entered customer’s payment information into Core software system

Data Entry and Contract Auditing 04/2015 to 06/2015

Cigna Health Spring – Nashville, TN (temp position)

Audit Files and enter data in File Bound, Pivotal and Pinpoint

Research and resolve discrepancies with Agent’s accounts

Customer Service and phone skills performed

General office clerical/administrative duties,

AR Collections Specialist 02/2015 to 04/2015

SVP Worldwide – La Vergne, TN (temp position)

Research and resolve customer’s account discrepancies

Customer Service and phone skills performed

General office clerical/administrative duties,

Utilized Excel Spreadsheet, Word Perfect and PowerPoint

Entered customer’s payment information into JD Edwards’s system and SAP

Followed up on collection debts over 30 days

Entered Purchasing Order and updated daily in system

Rebate Clerk – Administrative Assistant/Finance Department 01/2014 to 02/2015

Sysco Foods – Nashville, TN

Interpreted and coded all earned income & purchased based agreements [AR Department]

Administers all aspects of setting up earned agreements for local corporate vendors

Analyzes and researches corporate earned report (SMR050), key adjustments

Notify merchandisers of shortages and/or overages o payment invoices

Analyze and researches Deviated, Promotion and Earned Income Agreements

Complete DSM Deals and Purchasing Orders daily, using a script utilizing AS400 and SAP software

Complete CPAS Report monthly

Perform general office duties, utilizing [Excel, Word and PowerPoint]

Customer service and phone skills performed

Scheduled appointments in Outlook

Administrative Assistant 10/2008 to 10/2013

Mark Luttrell Special School – Memphis, TN

Added new material to file records and created new records/Assisted in HR Department

Assisted with receptionist duties, file organization and research and development.

Organized forms and made photocopies.

Filed records, prepared correspondence and reports.

Produced monthly reports using Excel spreadsheet functions and Power Point

Assisted in preparation of outstanding accounts reports.

Gathered credit and performed outstanding collections and Purchasing Orders – vendor to vendor

Followed up on aged accounts receivables.

Customer Service skills performed.

Utilized Excel Spreadsheet, Word Perfect and PowerPoint

Scheduled appointment in Outlook

Medical Billing/Coding 07/2007 to 04/2008

Staff Mark – Franklin TN – contracted with – [Cogent Healthcare and, Diabetes Care Club]

Familiar with EOB’s, CPT, IC-9 Coding.

Used CCMS, MHC, My Quest clinical and Web based applications

Knowledge of UB04 Claim Forms and HCFA 1500s

Received and handled inbound calls from patients and physicians.

Sent confirmation thru Right fax.

Performed patient daily charge entries.

Insurance verification [Medicare and Part D/Medicaid].

Obtained referrals and updated patient accounts.

Prepared CCMS prior authorization shell and identified level of attention.

General office clerical administrative duties.

Customer Service skills performed

Administrative Assistant 03/2003 to 11/2006

Memphis City Schools – Memphis, TN

Preformed general office duties.

Utilized Excel Spreadsheet, Word Perfect and PowerPoint

Streamlined internal procurement procedures

Reviewed and updated client correspondence files and scheduling database

Produced monthly reports.

Assisted in receptionist duties.

Customer Service skills performed

Patient Representative/Data Entry Clerk 06/1998 to 01/2003

Vanderbilt Medical Center – Nashville, TN

Reviewed medical records for completeness.

Filed records in alphabetic and numerical order.

Entered daily charges for patients.

Produced monthly reports using Excel

Experienced with payment posting, refunds and credit balancing.

Insurance verification [Medicare and Part D /Medicaid]

Customer Service skills performed.

Education: Bachelor of Science - Brescia College–Owensboro, KY - Graduated May 8, 1977

References: Available upon request

CERTIFICATES:

HIPPA Compliance

Code of Business Conduct and Ethics

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