Facilities Manager

No.*A, Lakshmi Nagar Phone: (91-984*******

Selaiyur, Chennai – 73 Diwan Ismail Mohideen Email: adb387@r.postjobfree.com

Key Competencies

General Administration

Vendor Management

Facility Management

Cafeteria Management

Transport Management

Procurement

Records Management

Intense knowledge in the field of Admin and Facilities with over all experience of 16 plus years…

Qualification (Academic)

B.Com (Bachelor of Commerce) from Nagpur University, Nagpur.

M.Com (Master of Commerce) from Nagpur University, Nagpur.

M.B.A (Master of Business Administration) from Alagappa University, Karaikudi.

Professional Experience

BNY Mellon International Operations (I) Pvt. ltd

Facility Manager - (11/2012 – 10/2019)

Job Responsibilities:

Extensive experience in the areas of General Administration, Facility Management, Transport Management, Vendor Management, BMS operations,Procurement, Cafeteria Management, Security Management, Records Management, Expansion and Revamping Projects.

Leading a team of experienced professionals to deliver the objectives of Real Estate Operations for multiple sites with an overall portfolio of 3, 23, 000 Sq. ft.

Responsible for successful delivery of core day to day activities that includes operations.

Handling multiple office expansion and renovation projects from conception to realization.

Negotiate terms and conditions with contractors/vendors, including long-term alliance contracts.

Working closely with PMC to ensure efficient and consistent practices through all stages of the project and make sure project deadlines are meet as agreed with business

Successfully completion of all the ISO and ISMS Audits without any observations

In addition to this….

Monitoring entire Soft Services, Helpdesk, Cafeteria, Client visits and Guest house operations for BNY Mellon including BR site.

Annual budgeting, tracking budget against actual.

Managing 3rd party FM team to ensure proper Site operations in all aspects without any issues from Business side.

Managing Transport operations for 1500+ employees round the clock - 24X7 shifts.

Achievements:

1.Manager of the Year – 2013 from CEO, BNY Mellon India.

2.Appreciation Letter for successfully managing the disaster during Floods and which helped BNY Mellon continue to safeguard its employees, clients and businesses - 2016 from Sr. Exe. Vice President, Global Head of Business Operations, BNY Mellon.

3.Appointed Records Manager (Engagement Manager) for India – 2018 by Global International Records Management

Barclays Shared Services

Officer: Administration – (11/2011 – 11/2012)

Job Responsibilities:

1.Handling all Administrative activities like Maintenance of office equipment’s, Transport, Housekeeping and Maintenance of office and Record keeping, managing cube space planning for employee moves and relocations.

2.Developing long-term partnership with suppliers and managing day-to-day supplier performance to ensure meeting of service, cost, delivery and quality norms. Executing Vendor evaluation, vendor rating calculations and taking necessary actions for under performance. Consistently evaluating vendor performance to ensure adherence to predefined specifications, quality of services and execution of job works.

In addition to this..

Managing services such as cleaning, waste disposal, catering and parking.

Carrying out regular site audits and inspections to identify any area that needs attention.

Negotiating with suppliers.

Tracking and maintaining all lease renewals.

Advising people on energy efficiency issues.

Managing landlord relationships.

Managing service contracts.

Conducting regular facility audits for safety and compliance.

Proactively managing contractors across multiple sites.

Controlling all maintenance and facilities spend in line with budgeted levels.

Reporting to senior managers on budgets and resources.

Ensuring that the building meets the strictest health and safety requirements.

Managing the work of contractors and checking that it is done to the highest standards.

Jones Lang LaSalle

Facility Manager for Cognizant Technologies : CTS (08/2011 – 11/2011)

Job Responsibilities:.

Organizing and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering and waste disposal.

Responding appropriately to Business emergencies or urgent issues as they arise. Coordinating and leading a team or teams of staff to cover various areas. Responsible for the management of services and processes. Responsible for building maintenance repairs and services. Comparing costs for required goods / services to achieve maximum value. Planning best allocation and utilization of space & resources for new buildings. Checking that agreed work by staff or contractors has been completed satisfactorily.

In addition to this…

Managing facilities management teams.

Mechanical maintenance of HVAC, lifts and generators.

Managing a team of 24/7 technicians.

Promptly responding to any service requirements.

Focused on the improvement and delivery of business-critical services.

Ensuring effective communication between different facility management teams and departments.

conduct and document regular facilities inspections

ensure compliance with health and safety standards and industry codes

allocate and manage facility space for maximum efficiency

coordinate intra-office moves

supervise maintenance and repair of facilities and equipment

oversee facility refurbishment and renovations

plan and manage facility central services such as reception, security, cleaning, catering, waste disposal and parking

implement best practice processes to increase efficiency

obtain quotes and tenders from vendors and suppliers

calculate and compare costs for goods and services to maximize cost-effectiveness

negotiate contracts to optimize delivery and cost saving

coordinate and monitor activities of contract suppliers

manage contractor and vendor relationships

manage and review service contracts to ensure facility management needs are being met

ensure delivery schedules, quantity and quality criteria are met

ensure efficient utilization of facility maintenance staff

generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases

Barclays Shared Services

Officer: Administration – (05/2009 – 07/2011)

Job Responsibilities:

Overseeing all administrative tasks across the different departments including maintenance of premises, coordination, transport facilities, procurement, formulation of contracts, etc.

Managing facilities operations and process per international standards.

Handling the facility operations and accountable for utilization and judicious deployment of resources.

Implementing cost saving measures to achieve substantial reduction by way of renegotiation, effective vendor management and establishing process driven systems.

Coordinating resources to align with business expectation and managing team of motivated professionals to work as a cohesive team.

Appointed Supplier Manager for a record and storage company.

Jones Lang LaSalle

Assistant Manager – Facilities for Hewitt Associates (01/2006 – 05/2009)

Job Responsibilities:

Be accessible for escalation of all FM related issues.

Take rounds of the facility daily to identify issues in Housekeeping/security and Cafeteria etc and initiate immediate rectification actions.

Implemented various methods to reduce cost of Energy consumption and Housekeeping consumables.

Oversee the Helpdesk work process.

- Provide management advice to Helpdesk operators for escalated issues.

- Ensure immediate response to Priority Calls.

- Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift.

Oversee the Front Office function.

- Ensure visitors are promptly attended by the Front Office Executives.

- Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep.

Oversee the Housekeeping, Mechanical & Engineering, and Security services.

- Muster all the vendor staffs of the shift before deployment and communicate the priorities of the day.

- Inspect the turn out and attendance of the staff and sign the shift registers.

- Meet the Housekeeping, M&E Supervisor and Security In Charge to discuss and communicate priorities for the shift and address complaints.

Oversee the Transport functions.

- Ensure that all the vehicles have proper documents, medical kit and torch.

- Ensure that Lady Associates are accompanied by escorts while night drops.

- Conducting weekly meeting with transport vendor and drivers and educate them on Traffic rules, speed control and behavior with Associates.

- Preparation of Monthly MIS report for Transport shuttle services.

Maintaining Vendor Database and processing Bills for services rendered.

STPI and Customs Activity Co – coordinating through Customs Clearing Agent for clearing goods coming by Air & Sea.

Jones Lang LaSalle

Executive – Help Desk Facilities for Accenture (12/2004 – 06/2005)

Job Responsibilities:

To provide administrative support to the Facilities Management team.

To ensure timely and accurate completion of FM reports.

Receiving and completion of calls as per SLA.

Maintain the reorder level of all amenities and consumables.

Assisting in numbering of workstations for existing and new floors.

Processing of ID/Access and Business cards for employees.

Mahindra Holidays and Resorts (Club Mahindra Holidays)

Executive – Customer Service (11/2002 – 12/2004)

Job Responsibilities:

Promotion of club membership to high profile members of the society.

Re-introduction of timeshare concept as a club membership.

Interacting with different departments and solving client’s issue.

Resolving queries put forth by the respective client’s in a timely and accurate manner.

Assists management in achieving targets by providing complete, up to date monthly status and action plan of the team.

Focus on target segment and identify their holiday needs and follow a customized approach.

Provide value added services to club Mahindra members.

Personal Details

Name : Diwan Ismail Mohideen

Father’s Name : Mr. K.M. Ismail

Father’s Occupation : Defence Personnel, Retired (Indian Air Force)

Date of Birth : 13th October, 1975

Martial Status : Married

Present Address : No. 6-A, Lakshmi Nagar,

Selaiyur, Chennai – 600073,

Tamil Nadu.

Phone Number : 984******* / 893-***-****

E-Mail Address : adb387@r.postjobfree.com

adb387@r.postjobfree.com

Languages Known : English, Hindi and Tamil

Extra Curricular Activities : NCC ‘C’ Certificate from No.2 Maharashtra

Air Sqn. NCC, Nagpur.

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