Desktop Support Engineer

M.IKBAL

Mobile :+91-852******* adb37g@r.postjobfree.com

OBJECTIVE

Technical support professional offering extensive experience and thorough knowledge of different operating systems, hardware, desktop

Peripherals IT network systems and firewalls. Over eight Years of experience as a desktop support engineer for three organizations.

Experience Summary:

Having a total 8+ years Hardware/Network experience in windows based projects which includes MS Windows Domain Controller Installation, Windows e-mails server setup, windows Based Helpdesk installation and Configuration.

Assisted in the troubleshooting local area network connectivity issues provider. Oral, dictated, and written form of communication with project managers among IT Team lead, co-workers, managers and clients during implementation of Migration projects.

Planned and executed routine repairs and system upgrades. Made use of help desk systems to prioritize work-load and update queries and calls.

Windows server setup/Administration, windows Thin-Print installation/administration windows Active Directory Migration and Cisco (VPN, ADSL) configuration and maintenance.

Managing 500+ users on 10+ window domain server, 10+ ISA servers and 10 various servers.

Managed the implementation of full IT infrastructure in the new offices in different locations. It includes submitting of project plan, identifying vendors, negotiating & procuring the IT Assets, Implementing the office infrastructure and provides training.

Experienced in vendors Management and has interacted with different Vendors and Service providers.

Experience in handling IT Infrastructure spread over multiple locations.

Hands on experience on Windows 2000/2003/2008r2 Servers, including AD Replication, load balancing, group policy management. Implementing / managing infrastructure in windows environment that includes Domain Controller, Active Directory, DNS, DHCP, IIS, VPN, WAN, LAN, and Remote Access Installation.

Cloud based EMR Medical software 24/7 Technical support, CCTV Security system Installing and configurations

Successfully performed the role as Senior System Engineer - Infrastructure.

Educational Qualification:

Master of Computer Applications ( M.C.A)Degree from Dr. N.N.C.E- Anna University, Tamil Nadu India.

Bachelor of Science (B.Sc.,) Degree from K.M.College- Bharathidasan University, Tamil Nadu, India.

Additional Certifications: CISCO CERTIFIED IN NETWORK ASSOCIATION (CCNA).

Software:

Languages known : C, C++, JAVA

Relational Database : SQL, ORACLE

Developments : VB, VB.Net

Web Technologies : HTML, ASP.Net

Operating system : MS-DOS, XP,Windows 7,Vista,Windows 10, 2000, 2003, 2008,

Server Windows : 2008 R2, IBM Blade series, IBM X series, HP ML Series

EXPERIENCE

Post : IT-SUPPORT ENGINEER

Organization : WHITE WING MEDICAL CENTER-KSA

Duration : March-2016 Till Date

Responsibilities:-

EMR Records maintained mainly focused and giving 24/7 technical support through the cloud based EMR software

Maintaining windows server and backup configurations for every month generating reports based on the local user

Routine module analyzed and implemented after updating required features,

Remote Desktop Connections and technical support for other three different located medical center

EMR Applications and online backup solutions for all Doctors and other employees

Installing and maintaining security devices like CCTV surveillance and staff TA Machines

Involved in Server2003 Installation and configuration (Windows).

Active Directory Migration from Win2000 to Win2003

ISA Server installation and configuration

Windows Update Server installation

Win2003 Domain Controller installation and Maintenance

Troubleshoot computer/network and Internet and email problems for users

Maintain and upgrade PC s from NT 4.0 to Windows 2000 and perform regular backup

Router, switch configurations IP, IPX Ethernet and Serial interfaces

Define Network traffic restriction and monitor remote access

Installed Third-party vender operating systems, applications, service packs etc.

EXPERIENCE

Post : DESKTOP SUPPORT ENGINEER

Organization : HCL INFOSYSTEM-CHENNAI

Duration : March 2009 Sept 2013

Responsibilities:-

Involved in Server Installation and configuration (Windows)

E-Mail Server, Manage all access to users account file, print, email servers, and Network applications

Create and manage Local policies, intranet security, Bandwidth Antivirus and Internet Access

Troubleshoot computer/network, Internet and email problems for users

Maintain and upgrade PC s from NT 4.0 to Windows 2003 and perform regular backup

Router, switch configurations IP, IPX Ethernet and Serial interfaces,

Provide Server Administration, Zen Works, GroupWise Email, Printing and Firewall Management

Troubleshoot hardware problems with network cards, video cards, sound cards, motherboards, modems,

Assigned permissions to resources on the application servers for licensed software.

Systems Administration

Installation and administering of Active directory services, DHCP, DNS, and WINS,

Creating and managing users, group policies and shared resources.

Installation and administering of E-mail server ( Exchange server and Send mail)

Configuring Proxy servers for Internet access.

Printer Management consisting of setting local printer, network printers and print server.

Installation, Configuring and trouble shooting of Terminal servers in both server and clients.

Evaluating security needs of a Company and implementing Firewalls and Antivirus solutions.

Coordinating Security Auditing activities such as IP security policies, NTFS security.

Planning, Implementation, Support & Troubleshooting LAN & WAN.

Distributed file system (DFS) installation and configuration.

Knowledge of TCP\IP like IP Addressing, Sub netting & Virtual LAN.

Installation & configuring Switch and Routers.

New Office Setup (Both LAN and WAN Configuration)

Additional Domain Controller and Child domain controller Installation.

Replication partner domain controller installation

Disk Quota Allocation (windows).

NT Backup from server and Clients Data in Windows

Troubleshooting/Technical Support

Troubleshooting hardware devices and peripherals

Performing administrative tasks for user access and permission, planning & configuring system disks and file systems.

Assisting in the design and implementation of the network (LAN & WAN), routers, switches, troubleshooting network problems.

Scheduling regular backups and data recovery from partitions on hard disk media.

Hardware & Network Trouble-shooting (windows)

Networking Projects

Set up and maintaining the network with servers and peripherals.

Configuring stable and reliable network connectivity.

Configuring leased line with router

ADSL Configuration.

Configuring and maintaining Routers, Switches, Firewalls and other network devices

Co-ordination with technical support and other Application Groups for any Technical Issues

Security purpose creating the access list on router.

Installing, configuring and troubleshooting wireless network.

Installing, configuring and troubleshooting Windows family OS.

Installation and customization of Windows SQL 2000/2005 Database server.

Installing and Managing Active Directory Services, DHCP, DNS, Root rights

Installing, configuring and administering of ISA Server with Window Authentication.

Backup Solution

Installation and configuration of all Backup solutions.

Scheduling different type of backup s for different applications and for different sites.

Troubleshooting the Backup issues

Managing tape Library and Tape inventories

Managed HP storage work Ultrium and IBM Storage Ultrium.

Personal Strength:-

Very Cooperative and Hardworking

Good Presentation skills

Motivation to learn

Personal Profile:-

Sex : Male

Date of Birth : 12 Apr-1985

Nationality : Indian

Religion : Islam

Languages known: Tamil, English, Malayalam,Hindi & Arabic

Passport Details:-

Passport NO : H9465438

Place of Issue : Trichy

Date of Expiry : 17-11-2020

Marital Status : Married

Contact No : +966-*********

E-mail : adb37g@r.postjobfree.com

Accreditation:

I hereby declare that the statements made herein are true, complete and correct to the best of my knowledge and belief.

Date: Signature

M. Ikbal

Place:

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