Administration Management, Customer Service
Resume:
Abu Dhabi, UAE
Sophiya Monica Y. Obafial
Job Applicant, Admin / Customer Service
linkedin.com/in/micaobafial/
adb33y@r.postjobfree.com
CONTACT
University of Iloilo - PHINMA
SY 2014 – 2015 Iloilo City,
5000 Philippines
Bachelor of Science in
Business Administration
Major in Marketing
Management
Communication Skills
Customer Service Skills
Administrative Management Skills
Teamwork and Team Building Skills
Leadership Skills
Time management
Trustworthiness
Multitasking Skills
Advanced Computer Skills
I am zestful, driven person who has
developed a mature and responsible
approach to any task that I undertake, or
situation that I am presented with. As a
graduate with experiences in customer
service and management, I am excellent at
working with others to achieve a certain
objective on time and with excellence.
objective on time and with excellence.
ABOUT ME
SKILLS
English
Tagalog
Hiligaynon (Native)
Basic Chinese Mandarin
Basic Bisaya
LANGUAGES
PHINMA Education 05/2018 – 01/2020
Executive Assistant to the Chief Information Officer Iloilo City, 5000 Philippines
Provided a high-level secretarial and administrative support to the executives and management team. Managed confidential and non- confidential information in a timely, accurate, and professional manner. Handled projects, internal and external calls, scheduling and setting up of meetings, appointments, conference calls, and functions, recording and distributing minutes of the meetings, making travel arrangements and itineraries, preparing reports, filing and organizing documents. Anticipated the needs of an executive, either business or personal. EMPLOYMENT
ABC360 Iloilo 11/2017 – 04/2018
Faculty Mentor / Supervisor
Instructional Specialist / English Online Tutor
Iloilo City, 5000 Philippines
Lead and supervised a team of almost thirty online English tutors. Created an inspiring team environment with an open communication culture. Superintended the day-to-day office operation. Developed training needs and provided coaching. Virtually tutored the English language to Chinese young and adult learners. Helped learners improve their English listening, speaking, reading and writing skills via virtual communication.
EDUCATION
2
Philippine Airlines / PAL Express 04/2016 – 08/2017 Passenger Service Agent / Ground Crew
Iloilo City, 5000 Philippines
Delivered a distinguished customer service to the passengers, Airline Company, and airport management. Well-functioned and knowledgeable in check-in counter, boarding gate, arrival, and passenger lounge areas. Efficiently multitasked during consecutive and disrupted flights. Provided the passengers real- time and accurate flight updates. Handed over necessary documents for the flight to the aircraft captain and assisted cabin crews friendly and politely.
StarTek Philippines 10/2015 – 03/2016
Customer Service Representative
Iloilo City, 5000 Philippines
Ensured excellent service standards by responding efficiently to customer inquiries and maintaining high customer satisfaction. Answered calls and resolved any emerging problems a customer account has with accuracy and efficiency. Genuinely helped customers by being patient, empathetic, and passionately communicative. Confident at troubleshooting and investigation on customers’ concerns and complaints.
Abu Dhabi, UAE
linkedin.com/in/micaobafial
/
adb33y@r.postjobfree.com
CONTACT
MR. SEBASTIEN FOULC
Chief Information Officer,
PHINMA Education
adb33y@r.postjobfree.com
MS. MARNE B. PABORADA
Faculty Mentor Head, ABC360 Iloilo
adb33y@r.postjobfree.com
MR. MARK FRANCIS BALIUAG
Airport Operations Head,
Philippine Airlines / PAL Express
adb33y@r.postjobfree.com
MS. CECILIA SAN ANTONIO
Team Manager, iBex Global
adb33y@r.postjobfree.com
MS. SHELLEY MAE BUENCONSEJO
Business Proprietor, Shelly Weddings Event
adb33y@r.postjobfree.com
MR. ALEXANDER JAN SILVA, MMBM
Supervising Administrative Officer,
Provincial Planning and Development Office
– Provincial Government of Antique
adb33y@r.postjobfree.com
REFERENCES
Shelley Weddings Event 04/2012 – 12/2015
Event Coordinator
Iloilo City, 5000 Philippines
Performed an enthusiastic service to the clients and business management. Was able to understand the requirements for each event, plan an event with attention to financial and time constraints, and liaise with vendors, exhibitors, and stakeholders during the event planning process, to ensure everything is in order. Managed all event set-up, tear down, and follow-up process. Conducted final inspections on the day of the event to ensure everything adheres to the client’s standards.
Assessed an event’s overall success and submitted findings.
Contact this candidate