Summary of Skills and Qualifications
Over ** years of experience within manufacturing, distribution and installation coordination services across Canada
Demonstrated managerial and leadership skills with an ability to coordinate various internal and external stakeholders
Increased installation revenue by 20% within 2 years, saving the company approximately $80K
Excellent interpersonal skills and able to interact with a diverse population in a tactful and diplomatic manner
Ability to increase revenue and cut costs without negatively impacting customer service
Exceptional decision making, organizational and communication skills
An adaptable employee who strives when working within a fast paced environment
Working knowledge of Microsoft Office and AS400
Employment History
Tab Products of Canada, Willowdale, ON 1980-Present
Currently accepted the Warehouse Manager Position
No longer have a Canadian warehouse for manufacturing/Distribution Aug 1st-Present
Operations Manager - 2008-Aug 1st 2019
Oversee 30+ employees, and responsible for hiring, firing and training
Responsible for the warehouse distribution, manufacturing, and installation coordination across Canada, as well as freight coordination between US and Canada
Negotiate freight rates will all couriers/freight carriers
Works with vendors on quotes, rates and various forms of pricing
Responsible for inventory cycle counts, oversees inventory levels and ensures enough stock is available to meet demand at all times
Oversees all shipping/receiving and ensures orders are shipped within a timely manner
Appropriately places employees to utilize their strengths which ensures that quality and production is at the forefront
Provides representatives and customer service employees with costs and mark-up prices to provide to customers in order to install products
Oversees building maintenance and communicates with building owners and the correct individuals to maintain the building
Currently a member of the Health and Safety Committee
Project Manager 1999-2008
Responsible for 6 full time staff and 4 temporary employees on average
Coordinated a $300,000 move for the CRA in Sudbury which had a 45% profitability rate
Developed project schedules
Liaison with customers and sales teams during projects to maintain open lines of communication
Responsible for quotes on file moves and after hour/weekend installations
Coordinated with freight carriers and customers concerning the delivering of products
Responsible for maintaining and organizing customers paper filing system
Oversaw and coordinated in house installers and 3rd party installers to ensure customers received products at a time was that best suited for them
Warehouse Manager 1989-1999
Oversaw warehouse operations and was responsible for 6 employees as well as hiring, firing and training employees
Co-ordinate and manage all aspects of the warehouse such as shipping, receiving and transport companies
Negotiated the best rates with all couriers and transport companies in order to increase customer satisfaction and profit margins
Performed the role of manager of the installation services team
Maintained proper inventory levels on all products
Coordinated with the customer service department to release orders and inform freight carriers of received product that was to be shipped to customers
Ensured the customer service department would inform customers of their shipments and have items shipped within a timely manner
Liaison with the customer service department about any concerns such as damages, deficiencies or late orders
Installation Supervisor 1985-1989
Responsible for daily office furniture installations and moving customers from one location to another in Ontario
Performed the role of supervisor of installation crew and managed 20 installers
Responsible for hiring, firing and training all employees
Coordinated with contractors and customers to facilitate delivering/moving schedules
Responsible for daily equipment and truck rentals
Worked with various temporary agencies to ensure there was an appropriate amount of employees to complete necessary tasks and duties
Priced installation projects to increase profits while ensuring customer satisfaction
Installer 1980-1985
Installed office furniture and other products according to orders and customer specifications
Assisted with file moves
Promoted to Lead Hand (assistant to the supervisor) in 1983
Education and Certifications
WHMIS Training Completed 2014
Canadian Centre for Occupational Health and Safety, Online Course
Bullet Proof Manager Completed 2007
Crestcom, Willowdale, ON
Learned how to plan details, set deadlines and delegate accordingly to meet deliverables
Train the Trainee Forklift License Obtained 2006
Johnsons Equipment, Mississauga, ON
O.S.S.D. Graduated 1980
Timothy Eaton High School, Scarborough, ON