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Operations/Warehouse Manager

Port Hope, ON, Canada
March 01, 2020

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Summary of Skills and Qualifications

Over ** years of experience within manufacturing, distribution and installation coordination services across Canada

Demonstrated managerial and leadership skills with an ability to coordinate various internal and external stakeholders

Increased installation revenue by 20% within 2 years, saving the company approximately $80K

Excellent interpersonal skills and able to interact with a diverse population in a tactful and diplomatic manner

Ability to increase revenue and cut costs without negatively impacting customer service

Exceptional decision making, organizational and communication skills

An adaptable employee who strives when working within a fast paced environment

Working knowledge of Microsoft Office and AS400

Employment History

Tab Products of Canada, Willowdale, ON 1980-Present

Currently accepted the Warehouse Manager Position

No longer have a Canadian warehouse for manufacturing/Distribution Aug 1st-Present

Operations Manager - 2008-Aug 1st 2019

Oversee 30+ employees, and responsible for hiring, firing and training

Responsible for the warehouse distribution, manufacturing, and installation coordination across Canada, as well as freight coordination between US and Canada

Negotiate freight rates will all couriers/freight carriers

Works with vendors on quotes, rates and various forms of pricing

Responsible for inventory cycle counts, oversees inventory levels and ensures enough stock is available to meet demand at all times

Oversees all shipping/receiving and ensures orders are shipped within a timely manner

Appropriately places employees to utilize their strengths which ensures that quality and production is at the forefront

Provides representatives and customer service employees with costs and mark-up prices to provide to customers in order to install products

Oversees building maintenance and communicates with building owners and the correct individuals to maintain the building

Currently a member of the Health and Safety Committee

Project Manager 1999-2008

Responsible for 6 full time staff and 4 temporary employees on average

Coordinated a $300,000 move for the CRA in Sudbury which had a 45% profitability rate

Developed project schedules

Liaison with customers and sales teams during projects to maintain open lines of communication

Responsible for quotes on file moves and after hour/weekend installations

Coordinated with freight carriers and customers concerning the delivering of products

Responsible for maintaining and organizing customers paper filing system

Oversaw and coordinated in house installers and 3rd party installers to ensure customers received products at a time was that best suited for them

Warehouse Manager 1989-1999

Oversaw warehouse operations and was responsible for 6 employees as well as hiring, firing and training employees

Co-ordinate and manage all aspects of the warehouse such as shipping, receiving and transport companies

Negotiated the best rates with all couriers and transport companies in order to increase customer satisfaction and profit margins

Performed the role of manager of the installation services team

Maintained proper inventory levels on all products

Coordinated with the customer service department to release orders and inform freight carriers of received product that was to be shipped to customers

Ensured the customer service department would inform customers of their shipments and have items shipped within a timely manner

Liaison with the customer service department about any concerns such as damages, deficiencies or late orders

Installation Supervisor 1985-1989

Responsible for daily office furniture installations and moving customers from one location to another in Ontario

Performed the role of supervisor of installation crew and managed 20 installers

Responsible for hiring, firing and training all employees

Coordinated with contractors and customers to facilitate delivering/moving schedules

Responsible for daily equipment and truck rentals

Worked with various temporary agencies to ensure there was an appropriate amount of employees to complete necessary tasks and duties

Priced installation projects to increase profits while ensuring customer satisfaction

Installer 1980-1985

Installed office furniture and other products according to orders and customer specifications

Assisted with file moves

Promoted to Lead Hand (assistant to the supervisor) in 1983

Education and Certifications

WHMIS Training Completed 2014

Canadian Centre for Occupational Health and Safety, Online Course

Bullet Proof Manager Completed 2007

Crestcom, Willowdale, ON

Learned how to plan details, set deadlines and delegate accordingly to meet deliverables

Train the Trainee Forklift License Obtained 2006

Johnsons Equipment, Mississauga, ON

O.S.S.D. Graduated 1980

Timothy Eaton High School, Scarborough, ON

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