Administrative Assistant Customer Service

Objective: Over ** years of extensive administrative assistant and patient relations experience. Possess excellent communication, telephone, organization, and problem-solving skills with an inherent ability to analyze and interpret reports based on collected data. Deeply value customer service, demonstrating professionalism, and embrace fast paced, rapidly changing environments.

Professional Experience

Matthew Zizmor D.D.S., P.C., Chestnut Hill, MA 02467 October 2009- Present

Office Manager

Manage invoice statements for the practice and the dentist personal statements. .

Communicate with the payroll company Paychecks and ADP for weekly payroll.

Input the MA state unemployment information online.

Handle all reporting and accounting and give to the practice accountant for tax purposes,

Manage dentist personal appointments

Train employees includes:

Handle office banking such as:

Appointment Scheduling

Manage insurance and patient checks

Sort incoming mail

Charles River Dental Associates, Boston, MA. 2001-Present

Business Administrator

Train employees in the business office

Manage doctor's schedule includes:

Accounting and Collection Agency Liason

Managing insurance and patient checks

Sorting incoming mail includes:

Billing and Insurance Coordinator

Scheduling Coordinator

Family Dentistry, Reginald Swanson, D.M.D, Birmingham, AL. 1997-2000

Dental Assistant/ Dental Front Desk

Assisted the dentist

Managed the dental lab

Helped comfort patients with their dental care

Managed the dentist schedule

Verified patient's insurance

Trained employee

Education

Lawson State Community College

Certificate in Cosmetology -Completed (1997-1998)

Bessemer Technical College

Certificate in Dental Assisting (1994-1995)

Holy Family High School

General Diploma - Graduated 1994

Skills

Work with the dental program Dentrix and EagleSoft, communicated with IC System collection agency and Paycheck for the practice payroll, help patients with processing financial plans with CareCredi, received special training in handling patient issues attending Yankee Dental and attended Delta Dental of MA quarterly meeting.

Developed a manual for the business office protocol

Community Volunteer 1996 with City Year Boston Bain and Company

Assisted 2nd, 3rd and 4th Special education at the Blackstone Elementary

Implemented a young girls group for the 4th grade girls.

References:

Available upon Request

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