Power Plant Customer Care

Balakrushna Maharana

Muscat, Oman

E-Mail: ********************@*****.***

Mobile No: 009**********

Curriculum Vitae

OBJECTIVE: Looking forward to associate myself with an organization where there is an Opportunity to share, contribute and upgrade my creative and innovative Knowledge for development of self and organization serve

RA-PDO Inspector-HSE Coordinator –OPERATIONS MANAGEMENT PROFESSIONAL

Seeking challenging assignment at a senior managerial level, spearheading operations in Customer support Services/ Project and Maintenance Operations across the industry with a growth oriented organization

PROFILE

Forward thinking, proactive professional, offering over 12 years of well-honed experience in HSE & coordinator operations’ management

An experienced and committed health, safety and environment officer with a wealth of knowledge in health and safety and the environment legislation and codes of practice. Able to write policies and safe systems of work to protect the health and safety of employees as well as the environment. Monitoring and reviewing policies also within skill set. Able to keep abreast of changing legislation and has in-depth knowledge of specialist areas of health, safety and the environment, such as chemical safety, control of emissions and construction site safety. A good communicator on all levels, happy to work alongside senior managers staff, contractors and external agencies, knowing how and when to liaise with various individuals.

Expert health safety and environment officer with seven years of industry experience seeks to join a team of focused, motivated HSE professionals committed to improving operational outcomes and company culture through a strategic application of relevant standards, employee training and education, and infrastructure improvement. By pinpointing risk scenarios inherent in company processes, I have contributed to the safety of employees, third party agents, visitors, and members of the public.

Present Status:

(RAS-PDO INSPECTOR) HSE DEPATMENT – MITSUBISHI 25TH MAY 2015 –TILL DATE

ZUBAIR AUTOMOTIVE LLC, MUSCAT, OMAN

Support the core Risk Management team, Ensure HSE standards across branches as per local and Mitsubishi standards, Tasked with collecting & collating data for effecting report & resolution of customer complaints in PACP (Public Authority for Consumer protection)

Service Coordinator – PDO Inspector (Petroleum Development Oman)(HSE)

Follow up SP-2000 VERSION-3 & 4

Inspect all type of vehicle & issue RAS sticker according to the PDO procedure

Maintain all documents according to the PDO

HSE monthly report

Observe reports

Near miss,Lti,Fac,Fire,Rta,Mtc,

HSE inspection

HSE Monthly report

Conduct ISO audit

Assessing current state of existing safety programs and identifying methods of improvement. Pinpointing educational and outreach strategies to raise health and safety literacy company-wide. Use computer systems and software suites to create useful and comprehensive reports for management and record-keeping.? Developing and using job hazard analysis (JHA) material. Participating in emergency response plan development. Oversight of hazardous waste management, handling, and containment practices.

An HSE officer is tasked with supporting the efforts of HSE officer to promote occupational health and safety through the implementation of training, certification, and reporting. By using regulations set by legislation as well as company policy, an HSE officer systematically reviews risk scenarios in various departments and identifies the correct responses to those scenarios. Falls, hazardous material handling and storage, and eye protection are among some of the most common occupational health concerns addressed by HSE officers.

HSE officers may work closely together in a team to address company-wide concerns under the guidance and supervision of an experienced officer or an HSE officer. Some HSE officers, especially those working in smaller companies, may work independently.

Trained new staff in the principals and procedures of Service Coordination.

Completed a person-centered assessment; listened to problems and conducted an accurate evaluation.

Provided participant with choices of service providers and designed a service plan.

Ensured that participant got authorized services and that services met participant's identified needs and goals.

Maintained and updated filing.

Requested and justified units.

Recorded daily activity in computer database system

Created detailed appointment schedules for all service advisers.

Maintained all filing consisting of customer information and service repair orders.

Ran customer warranty reports for all appointments.

Answered all customer questions over the phone prior to service appointment.

Assisted with cashier duties and vehicle pickup.

Performed follow-up courtesy customer service phone calls

Responsible for Service support activities related to Customer Care Management

Ensure for Zero accident & equipment breakdown across BRANCHES with the help of Safety dept.

Successfully evaluated 12 branches across Oman with the team of certified.

Ensured ISO 9001-2008 standards across ISO-Certified branches during 2015 surveillance External audit with no non-conformances.

Effected implementation of Customer care (C-CARE)

Handled customer compliances and well organized

Well-Coordinated with management with the all customers

Handling IVMS-In Vehicle Monitory System with all Reports

Arranging good Housekeeping

Follow-up all third party certificates and next inspection for equipment’s

Calling customers for bring business propos

Operating Autoline, Internet, word excel, PowerPoint. Mail

Appointment with customer for arrange meting or CCC meting

Visit other company for business propose with the meting

ALI SAIF AL MAHAROOQI LLC, MUSCAT.OMAN - HSE OFFICER UNDER DALEEL PETROLUM OMAN.

Key Skills

Feb2012toJune2015

Thorough knowledge of health, safety and environment legislation.

Experienced in formulating policies for high risk environments then implementing, monitoring, reviewing and auditing these.

Competent risk assessor.

Qualified HSE trainer.

Able to formulate preventative maintenance schedules.

Able to carry out specific environmental monitoring and sampling tests.

Excellent written and presentation skills.

Handling IVMS-In Vehicle Monitory System with all Reports

Handling all kinds of HSE documentation,accident report

Issuing warning latter

HSE Monthly report

Issuing trick card and stop card while rig move ( Daleel Petroleum )

Arranging good house keeping

HSE meting

HSE Awareness program

HSE induction

HSE-Duties and Responsibilities:

Ensure that safety operations are in compliance with OSHA standards.

Design and deployed safety program while managing the deployment of training for employees.

Oversee internal audits of safety procedures through random checks and impromptu departmental meetings.

Maintain all documents, worksheets and signs related to safety procedures, worker policies and OSHA compliance.

Investigate and report on any workers compensation case, employee injuries, equipment accidents and property damage.

Manage inspection of facility, equipment, devices, tools and employee attire.

Coordinate with safety committing to provide support while advising committed on current

Arranging HSE meeting and review the compliance’s

FAC, RTA, MTC, NEAR MISS, TOOL BOX METTING, HSE INSPECTION, FAT

Program status and future projects.

Coordinate with operational management and department supervisors to implement safety programs with seamless continuation of work flow.

HSE INDUCTION TRAINING.

I am a continuous learner and try to keep myself abreast of all development in the HSE-field – since I do not quit in the face of toughest challenges – able

PRIOR EXPERIENCE

Aug 2009 To May 2010 working as a Transport supervisor & HSE Department in Jai sakthi engineering & construction under Adani Power Plant at Gujarat, India

Jan 2011 To Dec 2012 working as a Transport division & HSE Department in Soma Enterprises Ltd at Gujarat,India

Dec 2012 To May 2015 working as a & HSE In charge & Transport division-under Daleel Petroleum at Muscat-Oman, in Ali Saif Al Mahrooqi LLC at Ghala, Oman

Working as HSE Supervisor in Defense Ship at Naval Dockyard at Visakhapatnam.

June 2015 to still working as a RAS-inspector (PDO Inspector) in Zubair Automotive at Muscat, Oman.

EDUCATIONAL QUALIFICATIONS:

01. B. Tech in Mechanical Engineering (Mahatma Gandhi Institute -India)

02. Mechanical Diploma Engineering from India (Mahatma Gandhi Institute-India)

03. Diploma in Computer Application (DCA) (India)

04. Post-graduation diploma fire and safety engineering From India (India)

05. International Occupational safety and health (IOSH) From UK (Muscat, Oman)

06. Initial Fire and Rescue course from Oman

07. Dealing with hazards and Risk course From Oman

08. H2S & SO2 Course from Oman

09. Mitsubishi new vehicles For Training from Zubair Automotive-Oman

10. Initial fire Response Training from Zubair Automotive-Oman

To achieve the targets that I set for myself and beyond for- HSE– on time for Quality perfection and more.

Personal Information:

Name : Balakrushna Maharana

Father's Name : Mr. Syam Sundar Maharana

Date of birth : 17th June 1980

Passport no : G 9171969, S5798979

Marital status : Married

Languages Known : English, Hindi, Arabic and Oriya

Permanent Address : Bhubaneswar: Basudev Nagar (Bombi Khala) Dist. - khordha,

State – ODISHA, INDIA: Pin: 751024

DECLARATION:

I hereby declare that the above cited information is true and correct to the best of my knowledge.

Place:

Date: (Balakrushna Maharana)

919*********-India

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