Jean Fabrice Ulrich Kouassi

Meticulous, with excellent capabilities to multi-task and exhibiting a high resistance to stress, I have extensive professional experience in the management of computer technology and customer service.

Flat No.201, Sasa Abid Enclave,

Bandlaguda Jagir Village Hyderabad,

Telangana, India - 500 086

E-mail address:

adb2vq@r.postjobfree.com

Phone: +91-740*******/767-***-****

Skype Id: adb2vq@r.postjobfree.com

Nationality: Ivorian

LinkedIn ID: jean-fabrice-ulrich-

kouassi-076625168

Married

I had to work as Head of Customer Service Bilingual (English & French) for a company of renowned computer technology.

Formed in computer technical technologies since high school, with technical skills accredited, love a new experience in different areas, I opted for a customer service experience Management that has been successful for me with skills to meet and exceed the expectations of our customers.

I am an enthusiastic, Apt for Learning, Self-motivated and efficient in search of new experiences and career opportunities.

I am very strict on Discipline, Respect and quality work. Agile to rapid learning in any professional field, I am able to adapt easily in the area and the task is dedicated to me.

Randstad India Pvt Ltd (deputed to Vcc India Pvt Ltd) March 2019 - Today: French Native Specialist Associate (Customer Service)

Inform my interlocutors about our services (internet services, Canada TV and home phone), as well as promotions

Interface with customers via phone and email to manage disputes and find solutions.

Assisting clients during Internet subscriptions; do discounts for problems during and after installation

Propose solutions in response to customer complaints or refer the case to litigation department, logistics,

Engage retention procedures for customers who would like to disconnect Internet services and / or switch suppliers

I ensure the payment of bills and suspend the account in the event of late payment; Assist customers in payment difficulties Callers Ecpl Expert (Printerpix French Process)

November 2017 - December 2018: Customer Service (Team Leader) French Department

Keeping track of orders and deliveries issues.

Assist clients on the technical side: help seniors who did not hand over the site to place their order in the assistant in editing their photos and other projects album, as well as the application and use coupons.

Address issues related to delivery and make replacements for defective products in collaboration with the provision service.

Check the quality of the tasks performed by the members of my team and attend the performance of their activities

I have been repeatedly praised by customers via https: //www.trustpilot.com/Printerpixfr Orange Ivory Coast (internship)

March 2015 - February 2016: Technical Admin Assistant

In charge of the maintenance of computers and other electronic devices.

Check the status of the Internet.

Perform network analysis to liaise interconnected machines within the company WORK EXPERIENCES

SKILLS

BCA (Bachelor in Computer Application)

July 2016 - August 2019

IMTS (Institute of Management Studies & technical) India BTS (Higher Technician Associate Degree) Computer Science in French Language October 2014 - September 2016

ESC Cocody (Ecole Superior of Commerce) Cocody, Abidjan, Ivory Coast BT (Technical High School Diploma) – Electronics & informatics in French Language February 2011 - August 2014

Celia Barry Battestie - Treichville, Abidjan, Ivory Coast

SAP FI / CO, SD & Hana

Project Management (CPM)

SQL Server

French mother language

Fluent English

Spanish: Intermediate

Reading, Discovery, Snooker,

Swimming, Learning

As supervised a team of ten people whose French is not their mother tongue (Indians who have learned French in India)

Inventive Problem Solving: Resolved an issue with a product by testing with consumers

I participated in the installation of the French department customer service Printerpix, the only Native abroad, I had the spot during my first contract to complete their training and supervision as Team Leader on customer service and sales department Printerpix French

I was named Best Agent Vmedia customer service internet Canada for my call quality, client satisfaction and beautiful approach Guest

Participate in the creation of the website of the Ivorian association of Ivorian in India in the city of Bangalore

Making the installation of Internet Cafe, Ivory Coast as internship to validate my technical diploma

Maintenance and repair of computer tools such as: Laptop & Desktop and Mobile Phone

Designing my first application of E-wallet still in preparation for the Android platform and Ios

Make a database of Windows software in a hospital as a final project cycle through Visual Basic 2017

Outstanding interpersonal skills with ability to interact effectively with all levels of management & customers PROJECTS CARRIED OUT A WELL

CERTIFICATES LANGUAGES HOBBIES

Back Office, Zendesk, CRM Platform, IPTV

Support Services & Support Engineer

Customer Satisfaction & Exceeded customer expectations

Supervisory experience and team management

MS Office: Word Excel PowerPoint Publisher

Operating Systems: Windows (Server 2000, XP, 2007,2008,2010); Ios & Android; Linux

Internet Networking: Network Administrator (CCNA Routing Switch)

SAP ERP Fi / Co; SD; Hana

Adobe Photoshop / Illustrator,

Skilled negotiator & Liaison Team

Conflict resolution and development staff

Guest rating and analysis

Risk management processes and analyzes

Demonstrates a high personal motivation

Excellent for oral & written communication

Coaching teams,

Implementation Process

Management & Project Analysis

Low tolerance to delays

Taking decision saved

EDUCATION

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