Software Engineer Manager
Resume:
SANTOSHKUMAR SHETH
Snoqualmie, WA **065 C: 425-***-**** adb2uz@r.postjobfree.com https://www.linkedin.com/in/san-she-69446ba/
Summary
• 19 years of experience in people management, project management, systems analysis, architect, design, development, testing, and implementation of large-scale software systems. o 10+ years’ experience in software development projects o 10+ years’ experience in information technology, including leading project teams in systems analysis or software engineering
o Expert in a variety of platforms, languages, embedded systems, Enterprise Release management process
• Strong background in management, leadership, along with developing team-level plans and contributing to annual budgets.
o Highly skilled in resource management, project prioritization, problem solving, issue management and negotiation, and mediation across organization working collaboratively.
o Strong business knowledge, innovative thinking, and sound judgment in the solution of problems
o Ability to negotiate contracts and agreements with vendors and service providers in the information technology business.
• Expert in structured project life cycle, systems development management tools and service management methodologies. Also, highly skilled with multiple SDLC methodologies, standards, procedures, and organization that contribute to the development and deployment of technology solutions
Specialties: Analytics and Insights, Data Engineering, People & Vendor Management, Process & Product Management, Quality Engineering, Software Architecture & Development, Strategy and Planning Experience
Senior Software Engineer Lead (People Manager) 10/2018 - till Date Microsoft Corporation Redmond, WA
• As People Manager, built XBOX - XBET organization culture, Retained and Grow talent, by managing and mentoring, a team of 5+ engineers to deliver o Licensing project, that helped service Xbox 30-minute licenses continue to impact serious outages. The most recent outage during E3, being a wide-spread outage to Entitlement which ran across almost two days and would have dropped overall reliability down to 63.069% but 16M 30-minute licenses were issued keeping reliability up at 99.5%.
o Differential pricing, project that leverages data that we know about our customers and offers them a specialized price on a product that is personalized to them. A differential pricing offer is based on any user characteristic such as their purchase history, engagement level, user social graph, user device. Differential pricing applies to one product and is only shown to customers who fall within the criteria set for a given pricing rule. This will be helping Microsoft generate $50M during holiday periods. o Designed, developed 4 Azure Service Fabric micros services needed for Garrison App towards the E3 launch.
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o Wishlist, project where we worked on transitioning a service from a different org, rearchitecting it, deprecating the old tech, and enabling a fully functional service that’s ready to power wish list experiences across multiple surfaces and platforms. This was especially interesting for the services team as it’s our first use case where we own full services stack including data storage and data processing. This feature will Microsoft generate $60M revenue during holiday periods.
o Defined XBOX \XBET services team charter, vision and operationalized the team towards those.
o Initiated and Drove 5 monetization experimentation ideas to generate revenue and better customer experimentation, all of them getting implemented in coming holidays, with the potential revenue generation of $30M.
o Led team of 3 developers to automate various compliance efforts to address 70% Service Compliance backlog. This also helped reduce PE efforts drastically along with reduced repetitive tasks.
o Currently filing 3 patents for ideas generated working with LTs and PM team. o Delivered all projects on time and within forecasted budgets. Senior Software Engineer (Technical Lead) 05/2011 to 10/2018 Microsoft Corporation Redmond, WA Redmond, WA
• Lead 10 + FTES as V-team, help build Azure Organization Culture and landed initiatives like Accessibility, TiP (Testing in Production), Test Automation, TDD (Test Driven Development), QERM, Experimentation, FIS (Fault Inject System), TIA (Test Impact Analysis) across various projects in MSIT-ECO organization.
• Led 4 developers, to architect and build Big Board MVP, a comprehensive dashboard (Data pipeline, Power BI dashboards, SSAS cubes) which provides actionable insights and follow through to monitor and improve customer support across all products. Its purpose is to surface important trends and key insights by mashing-up several (related) data sources and capabilities from different analytics platforms together. The key value propositions for Big Board are: Shortens the time to insights and resolution through visual perception and easy exploration, Provides both high-level and granular views of relevant (and related) measures, KPIs and business/operational insights, Allows flexibility in contextually drilling-down and drilling-thru data and automated ML based insights, Tracks issues through its lifecycle to create business impact and positive outcomes, Extends to the user community to engage, annotate and corroborate through sharing
• Lead developer of the Customer Journey Portal (CJP) project at Microsoft. Developed the Angular-based front-end that allows consumers to comprehensively understand how Microsoft’s customers are navigating through the support ecosystem. This robust system enables consumers to effortlessly execute advanced data Analytics that can identify points of friction in the support ecosystem. Currently working on converting this portal to Customer Journey Platform (CJP), a the next-generation, highly scalable, exceptionally reliable distributed cloud platform using Microsoft Azure Service Fabric.
• Lead developer building MSaaS chat NRT tabular to replace legacy chat NRT and to provide combined data view of legacy CES and MSaaS Chat dataset with high data quality at near real- time latency (30 mins or less). With this, we have also successfully removed MSEG dependency on VRP/URP portal which is a current platform to publish reports. This help saving $7M / year for Microsoft.
• Instrumental in getting organization azure spend under control, worked with various software and service engineering teams recommending project architecture changes and how they should use azure which enabled to cut down team’s azure spend by $.5M for FY-15 and $2.5M for FY-16.
• Worked closely with other groups across the Windows organization to synchronize and leverage test resources so that the overall cost of testing was significantly reduced. Focused on improving Page 3 of 5
test scheduling and task estimation to understand and fix fundamental flaws in our underlying processes.
• Acted as a mentor for junior developers and frequently provided invaluable brown bag sessions on various development topics that allowed others to quickly learn new methodologies that they could then accordingly consider when developing their applications. Frequently reviewed code and applied best practice guidelines to ensure that quality was enforced before the code was subsequently checked into the depot.
• Deployment on the Go- Implemented an automated end to end one click deployment which includes scope script, XFlow, SQlizer, SQL and tabular using release manager. This paved a way for faster shipping with greater reliability and confidence of stable deployment. This led to reducing the deployment time from average 2 hours to 5 min with no human intervention. Additionally, enabled sign-off for prod deployments using pre-deployment approvals with automated notifications to ensure collaboration and release visibility among team members.
• Led 3 developers to build MSEG Triad KPI dashboard and tabular model, showing 33 KPIs across MSEG feature team which enable teams to evaluate every single investment they are making the impact it will have on one of MSEG KPIs. This dashboard was show rolling 4-month metrics for each KPI by default and users could use the tabular model to build custom report/dashboard for a larger data range.
Lead Software Engineer 05/2008 to 05/2011
Client: Microsoft Corporation Redmond, WA
Contracting Companies: iFusionIT 08/2010 to 05/2011 GlobalCynex Inc. 05/2008 to 08/2010
• Introduced and piloted an agile development effort for web application development to demonstrate the potential cost savings of this development methodology. Defect detection increased by more than 300% over previous releases. The cost savings to the company was more than hundred thousand dollars within the first year of release.
• Provided comprehensive guidance regarding the analysis of telemetry, encompassing measurements central to ascertaining quality and BI/CI data. Began an initiative to develop a predictive analysis system that could change the runtime behavior of systems in a dynamic manner.
• Developed two overly critical applications, ILS and Neuron, using Silverlight, SQL technologies Software Engineer (Role: Technical Project Lead) 06/2005 to 05/20008 Client: Safeco Insurance Seattle, WA
Contracting Companies: GlobalCynex Inc. 11/2007 to 05/2008 CMC Americas Inc. 06/2005 to 11/2007
• Led the Claims Engineering Group's foray into utilizing business intelligence solutions to make decisions. Technologies used were a combination of SQL Server Analysis Services (SSAS), and a portal built on a technology stack consisting of C#, ASP.NET MVC, and a No SQL database.
• As People Manager, built Claims Engineering Group culture, Retained and Grow talent, by managing and mentoring, a team of 20+ engineers to deliver various projects and features.
• Served as one of the architects and developers of the Safeco automation framework, an object- oriented framework that provides comprehensive support for automating Win 32 and web applications. This framework was used by more than 4 teams (20 testers) across Safeco and was at the core of test code automation.
• Coordinated with offshore team and project groups, worked with senior management and executive staff to develop cohesive plans for the development. Page 4 of 5
Technical Project Lead (People Manager) 02/2003 to 06/2005 Clients: Deutsche Telekom, Freightliner Oregon, Germany, India
• As People Manager, managed and mentored, a team of 10+ engineers to deliver various projects and features.
o Managed product development budget, resource allocation, and scheduling. o Recruited and mentored software engineering team members.
• As Technical Lead, analyzed and developed product requirements and develop software to meet those functional needs.
o Reviewed technical feasibility and work with the team to develop timelines for product development.
o Collaborated with cross functional teams in global locations to build software architectures that resolve complex business problems. Programmer Analyst / QA Lead 11/2000 to 01/2003
Client: State Farm Insurance Bloomington, IL, and India
• As People Manager, managed, mentored and grow team of 4 employees and various vendors to develop and implement comprehensive testing strategies with the goal of standardizing and modernizing the company’s approach to software testing. o Managed the quality assurance efforts of multiple projects spanning the State Farm Insurance Enterprise product portfolio.
o Led the test integration effort into the build system to ensure that test code was built in conjunction with development code and did not result in any build warnings or errors.
• As Technical Lead, Documented best practices and strategies for effective testing. o Developed an emulator to support the testing Claim’s payment service. o Developed troubleshooting tools to assist in the debugging of Claim’s windows services. Education
Bachelor of Engineering (Mechanical) 1993-97
Walchand College of Engineering (Shivaji University) India Certificates
• Microsoft Azure VS Amazon AWS
• AngularJS: Get Started, AngularJS Directives Fundamentals, CSS 3 From Scratch
• Data Architecture
• HDInsight deep dive storm HBase hive
• PowerBI
• Scrum Master
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Honors - Awards
• Microsoft’s XBOX Garrison Impact Award - 2019
• Microsoft’s Windows 10 Creators Update Impact Award - 2017
• Microsoft’s ISRM Security Bug Bash Winner Award – 2015
• Microsoft’s Accessibility - MARs Contributor Award - 2014
• Microsoft’s GPGP (Great People, Great Performance) Award - 2011
• CMC America’s Employee of the Year – 2007
Top Skills
AAD, ASP.NET, ADL, Agile, Architecture, Automation, Azure Technologies, Business Intelligence, C#, Cosmos, Cosmos DB, Data analysts, Data mining, Data Processing, Data Management, DevOps, ETL, Git, ICM, IIS, Informatica, jQuery, JSON, Kusto, Nunit, PowerBI, SCRUM, Selenium, Service Fabric, SQL, Teradata, TFS, Visual Studio, VSTS Load Test, XML
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