Customer Service Manager
Resume:
VIRGINIA (Ginger) HOGREFE
**** ****** *****; West Columbia, SC 29170 407-***-**** *************@*****.***
Professional Summary
Results Oriented experienced professional with the strength in managing multiple projects simultaneously and fostering a cohesive staff with an exceptionally strong attention to detail. I have significant knowledge of all Accounting and Clerical Tasks. Have some experience with Quick Books and MS but have taken upon myself to learn more through internet. I am a notary for the state of Florida
Skills
Professional Phone Etiquette
Excellent Communication Skills
Customer Service Oriented
Flexible and Trustworthy
Accurate and Detailed
Inventory Control
Advanced Cost Control
Budgeting & Finance
Quality Control
Invoicing & Collections
Recruitment and Talent Development
Personnel Management
Appointment Setter
Advanced Clerical Knowledge
Talented Multi-Tasker
Customer Needs Assessment
Work History
Account Payable/Receivable
Spraggins Inc. /RemX Temp Services-Orlando, FL 10/1/2019 to 12/3/2019
Proficient in RFMS system entering all the invoices applied to the correct jobs accounts & general ledger accounts
Cutting weekly checks with three step verification process to make sure payments were made on a timely basis
Cleaned up all accounts to get them current ensure that had all supporting documents
Proficient with job costing and matching invoices into the system
Receive payments and applied to correct accounts with accuracy
Applied payments with wrap insurance ensured applied to each job account correctly
Process of learning how to balance the bank rec statement on a monthly basis
Performed general office administrative duties as required, including phone coverage, routing mail, preparing packages for shipment, scanning documents, faxing copying, printing etc.
Accounting Clerk 12/2014 to 08/2019
City Electric Supply – Maitland, FL
Proficient in Enhanced Processing System (EPS) Accounting System.
Process payment applications from checks mailed and bank deposits.
Expeditiously process allocations to accounts both credit cards and checks with accuracy.
Set up jobs for customers and ensure Notice of Commencements and/or Permits are acquired.
Submit Notice to Owners for each job to ensure lien rights are preserved.
Managing Liens Process, Lien Releases as well as submitting Satisfactions
Submit all required paperwork to Legal – Demand Letters, Legal Accounts, Foreclosure Demands.
Working in Excel spreadsheets enter daily cash, checks and credit cards to balance each day.
Working in Office 365 maintaining spreadsheets
Perform general office administrative duties as required, including phone coverage, routing mail, preparing packages for shipment, scanning documents, faxing, copying, printing etc.
Assisting A/R Manager with maintain financial excel documents
Other work assignments
VIRGINIA (Ginger) HOGREFE
Page 2 of 3
Restaurant Manager 10/2011 to 10/2013
Dunkin Donuts – Orlando, Florida
Responsible for day-to-day store operations of various assigned stores.
Provided excellent guest satisfaction through strong management, and employee development.
Maintained strict customer service standards during high-volume, fast-paced operations.
Responsible for all labor and food costs for each assigned restaurant.
Provided timely collection and documentation of each restaurant’s operations.
Developed improved inventory system allowing significantly better control over food costs.
Responsible for developing and training all managers and crew to facilitate longevity.
Boosted gross yearly sales.
Improved the product development process by incorporating design for Six Sigma.
Drove the short-term and advanced promotional planning processes.
Developed methods to establish and clarify customer objectives.
Created market and customer-specific marketing solutions for managed brands.
Conducted ongoing reviews of all program financial systems to achieve financial projections.
Demonstrated integrity and honesty while interacting with guests, team members, and managers.
Operated the drive-through window and sales register quickly and efficiently as needed.
Restaurant Manager / Certified Restaurant Trainer 09/1999 to 07/2010
Burger King Corporate – Orlando, Florida
Received appointments to under-achieving stores and developed and met objectives to return them to acceptable profit levels.
Developed and implemented inventory control procedures leading to corporate level implementation.
Coached and developed teams that accelerated product movement throughout normal operations, late night operations, and holidays.
Coach, train, and develop employee strengthening programs with presentations to corporate to reduce turnover and build stronger work culture.
Managed day-to-day store operations of assigned stores and managed openings of new locations. Provided excellent guest satisfaction through strong management, and employee development.
Responsible for all labor and food costs for each assigned restaurant.
Responsible for day-to-day store operations of various assigned stores.
Provided excellent guest satisfaction through strong management, and employee development.
Maintained strict customer service standards during high-volume, fast-paced operations.
Responsible for all labor and food costs for each assigned restaurant.
Provided timely collection and documentation of each restaurant’s operations.
Developed improved inventory system allowing significantly better control over food costs.
Responsible for developing and training all managers and crew to facilitate longevity.
Boosted gross yearly sales.
Improved the product development process by incorporating design for Six Sigma.
Drove the short-term and advanced promotional planning processes.
Developed methods to establish and clarify customer objectives.
Created market and customer-specific marketing solutions for managed brands.
Conducted ongoing reviews of all program financial systems to achieve financial projections. Demonstrated integrity and honesty while interacting with guests, team members, and managers.
Operated the drive-through window and sales register quickly and efficiently as needed.
VIRGINIA (Ginger) HOGREFE
Page 3 of 3
Team Member / Restaurant Manager 01/1978 to 01/1998
McDonald’s Corporation – Ft. Lauderdale, FL and Oak Brook, IL
Began my career as a Team Member promoted to a Team Trainer in 1982.
Attended and graduated Hamburger University in Oak Brook, Illinois.
Worked with Training Department to develop training program for the first team to open in the South
American (Venezuelan) market.
Accepted the challenge to an Hourly Manager.
Completed the required courses to advance into a salary position.
Moved to South Florida and managed the coastal operations for Ft. Lauderdale franchise.
Responsible for day-to-day store operations of second largest volume store in Ft. Lauderdale area.
Received highest guest satisfaction scores in history of the store.
Responsible for all labor and food costs including collection and documentation of all results.
Coached and developed team members to promote a strong work culture and ethics.
Community liaison working with local law enforcement to help parents find runaway teens.
Worked with the Mayor and Community leaders to foster relations with local businesses.
Education
High School Diploma – Hinsdale Central HS – Hinsdale, IL 1982
Honors and Achievements
Certified Restaurant Trainer (CRT)
Named top employee in history of Burger King Corporate Orlando
Six Time Winner Operations Excellence Honors ~ Burger King Corporate Orlando
Three Time Winner Best of the Best ~ Burger King Corporate Orlando
Contact this candidate