AVTAR SINGH

Door # ***-*** (FF), Block-G*, Sector-16, Rohini New Delhi-110085

Contact No: +91-981*******, Email: adb2tf@r.postjobfree.com DOB: 1st August-1978

Electronics Manufacturing & Services Professional

Track record of successfully handling more than 50 troubleshooting Technicians and over 20 Refurbishment engineer as Service Manager L4 and After sales Service Operations.

Seeking career advancements in growth-oriented operations & technical career in the field of Electronics Manufacturing Service industry, where I can utilize my knowledge and creative abilities to its fullest potential.

PROFILE

Over sixteen years of accomplished experience in PCB Level Troubleshooting, Testing, Failure Analysis and Debugging proficiency in various Electronics Communication & IT products like LG - GSM, CDMA Mobile phones, WLL/FWT & CDMA mobiles phones of LG Modules and Computers.

Exposure to analyze and find out root cause for on line testing, process related failures, right feedback to concern department to take the corrective actions to minimize the rejections from manufacturing line.

Good knowledge with lab instruments including CDMA/GSM Test stations (E5515C-8960, HP-8924, 8285 etc) oscilloscopes, Spectrum analyzers, RF signal generators, Function Generator, multimeters’ and power supplies.

Expertise in preparing the failure analysis disposition guide and flow charts for return failures which will help the troubleshooters to rectify the faults quicker.

Sound exposure in solving the SW related Problems of LG/HUAWEI/RELIANCE, CDMA/GSM models using communication cables which support for connecting a modem.

Well versed in advanced servicing using tuning jigs for different models and flashing adapters. Multilingual with proficiency in English, Hindi & Punjabi.

Highlights:

oAbility to take independent charge of AMS repair production line and can able to lead and guide the Trouble shooting for engineers/ technicians for all technical cum production related issues.

oRich corporate experience in handling & operations of BGA, LGA, CPU socket replacement, Solving customer queries, help desk testing and evaluation of new product.

oCommended for increasing the cycle wise yield by improving the debug accuracy as a Service Engineer.

Core Competencies

Production & Operations Management specially heading the repair factory.

Effective Communication Skills

Module Operations

Quality Control

Client Relationship Management

Troubleshooting

Hardware Failure Analysis

PROFESSIONAL EXPERIENCE

Technix Group/Rocking Deals (13th May 2017 – Apr-2019)

Job Profile: Service Head Repair Factory :

Technix is company which provides after sales service /Refurbishment for the sets which are out of warranty.

Taking care of a team of about 115 engg including QA, Repairs, Cleaning and packing etc in an efficient manner.

Xeon Technologies: Properioter (July-2014 – Sep’2019)

We at Xeon Technologies are engaged in providing Component Level Repairs Solutions (i.e from Level-1 to its Extreme Level 4), Projects like software up-gradations, cannibalization Refurbishments for Mobiles, Walky’s, Tablets & other Optimized Solutions to our valued Patrons. We've recently come into this business & today can proudly recount –INTEX, LAVA, Lemon, Salora, etc. as our satisfied Clients!

Our Core Competencies:

We have a team of Technically Qualified engineers with an experience of over 6-10 years in the service Industry. Their experience counts with companies like LG, SAMSUNG, HUAWEI, FLY and others in the Industry.

Our strength is in troubleshooting & Installing and Exchanging BGA IC’s.

We undertake all types of service job which include Repairs/Refurbishment of sets as per client’s requirement.

Handling of Project Based service jobs like software up-gradation, cannibalization of sets or any other service jobs in the industry.

Adequate source for arranging Spares for servicing of sets as per clients guidelines.

Pacetel Communications Pvt. Ltd. April-2011 – March 2013

Repair Factory -Service Head –L4 & Operations

Is an ISO 9001 certified company a professionally managed group-poised for an unprecedented growth in the Telecom Sector. The technical expertise of Pacetel is depicted by virtue of the fact that it is among the first four companies in India providing Level 4 solutions of CDMA Terminals to LG Electronics, Reliance and TATA An in-house set up for providing such services further strengthens its ability to nurture the best talents in the telecom services sector and to provide quality services to its customers.

Over 3years of experience in in heading Repair factory & Service Operations, Technical Support, Client Relationship Management, Inventory management in the Telecom Industry with clients like TTSL, Samsung etc.

Resourceful at maintaining Business relationship with clients and customers to achieve Quality product and service norms by resolving theirs service related queries and critical issues.

Skilled in motivating ASC’s and engineers in enhancing their efficiencies and assisting them to deliver quality services.

Managing Service Operations with focus on implementing policies and procedures developing/streamlining system, handling for our field executives for better service deliveries.

Focusing on generation of revenue through on time service deliveries.

Ensuring Customer satisfaction by maintaining TAT.

Monitoring post service activities of engineers and as well as the customers.

ADMINISTRATION:

Planning and implementing remuneration reviews and merit increments.

Coordinating Training Programme and over viewing, preparation of training summary sheet, discussion with Internal trainers and external agencies for conducting training programmes.

Extending HR support to all functions (Recruitment, Appraisal, Training, etc.)

Microtek International Pvt Ltd. (April’2010-March 30th 2011)

Company’s Profile

Microtek International Pvt. Ltd., is the country’s Largest Power Products Manufacturer having products like Line interactive UPS, Online UPS, Digital and Sine wave Invertors / UPS EB / UPS E2. It has 8 manufacturing plants, equipped with World’s Latest Technology & Machinery, to produce world-class products.

Microtek has a Strong Infrastructural National Network having about 295 service points, 50 Service Centers and more than 12000 most dedicated and committed Distributors and Dealers spread all across India, besides its own showroom and more than 200 exclusive Shoppe.

Now Microtek is coming up with a world class range of mobiles in the Indian Market.

Job Profile.

National Service Head:

As a National Service Head for the Mobile department.

Had successfully set up the entire L4 and the ASC network throughout the country.

Process Conceptualization to deliver superior SLAs – To ensure that where SLAs are agreed, these are continuously monitored and are kept within the agreements.

Plan, lead and implement customer service strategy and operational plan for Company in line with agreed SLAs with various ASC etc.

Ensuring effective and efficient resolution of customer queries and issues.

Ensuring that adequate resources in terms of spares, competent engineers, tools and test equipment are available to deliver the service to agreed standards.

Managing the Customer Contact program through availability of monthly reports, periodic meetings, documentation and closure of all service related issues.

Ensuring new products/versions can be supported when released/launched.

Developing and implement customer satisfaction indices and measuring mechanisms to monitor satisfaction with service quality.

Ensuring proper turnaround time as per the agreement.

Developing strategies to manage the service operations through Outsourced Partners-franchises and company's own service center.

Manage outsourcing partners through Service Level

Spares planning / procuring from Vendor and Planning Spares Management & inventory control for MSL.

Infrastructure Plan and appointing New Authorized Service Center as per Market Demand & ensure prompt service.

MIS to Management.

Ensure defective and damage stocks are minimum and insurance claim should be on time for transit damage stocks.

Ensure to maintain a high motivate service team.

Training for online service software to users.

Monitoring & control of ASC through our Online Software.

Share Technical information & modification with service team.

Audit Service Center as per company norms.

Planning and recruitment of ASC Manpower.

Ensure TAT (Turn around Time) should within Target.

PACETEL COMMUNICATIONS PVT. LTD. (Oct 2003 – March 2010)

Is an ISO 9001 certified company a professionally managed group-poised for an unprecedented growth in the Telecom Sector. The technical expertise of Pacetel is depicted by virtue of the fact that it is among the first four companies in India providing Level 4 solutions of CDMA Terminals to LG Electronics, Reliance and TATA An in-house set up for providing such services further strengthens its ability to nurture the best talents in the telecom services sector and to provide quality services to its customers.

Head Repair Factor .

Heading Entire repair factory operations as well as technical.

Generating various reports engineers’ productivity report, sharing every day I/O reports to principles.

Set and align the production plan and available manpower.

Monitoring inventory and giving feedback based on the repair level and consumption.

Data analysis tracking of each and individual performance. Leads internal teams/task forces.

Monitoring the Repair TAT for the handsets received

To prepare training calendar and conduct for latest products and technology to enhance knowledge of technician.

Chip level Servicing and Troubleshooting of all models of LG/HUAWEI/RELIANCE handsets using tools like wave analyzer and GSM communication testers and antenna coupler.

Responsible for replacing Micro BGA & SMD using ersa & martin BGA rework machine.

Analyzing the field return failures and feedback to respective departments to reduce the field returns.

Generating various reports repaired, BER, Bounce and sharing with team as per LG/HUAWEI/RELIANCE KPI achieving the target to satisfy the internal and external customer’s goals

Arranging tools and equipments maintaining calibration records and cycle time. Equipment preventive maintenance carried out as per schedule.

Every day sharing I/O analysis reports to principles.

Maintaining and Keeping the complete ESD Environment in the complete service area.

Leads Production Team and troubleshooting technicians in achieving shift output. Responsible for the repair of the field returns products of LG’s CDMA & GSM Mobile phones, fixed wireless telephone (WLL), handling repair line with respect to the production target.

Analyze the root cause for more than three cycle failures, provide feedback to troubleshooting technicians and rework operators to rectify the failures. Carrying out the Cycle time study for all the stages and interacting with supporting department to improve productivity.

Actively involved in the Equipment down time tracking & analysis and monitoring the manpower efficiency

Conducting on- the- job training for new joiners. Organizing production meeting to address issues affecting the productivity & efficiency of the line. Coordinate monthly physical inventory activity & guide external auditors.

Providing technical support to all the L3 Engineers for GSM & CDMA mobile phones, arranging training and technical solutions to engineers in coordination with LG technical team to solve the repairs issues.

Actively involved in providing guidance & training for improving technical competency & quality of repair

Monitoring the purchase order and visiting service centers for technical updating of centers.

Arranging technical audits for latest software’s, Technical bulletins, service manuals, ESD awareness & RoHS component handling.

Entrusted with the task of drafting work instructions/procedures for each process, analysis of daily reports, weekly and monthly performance & productivity reports from team leaders.

Achievements:

Contributed towards developing quality process & management systems for ISO 9001:2000.

Successfully developed equipment preventive maintenance, calibration procedures & schedules.

Applauded for carrying out small improvements (Kaizen) & 5S activities for work place improvement

EAGLE INFORMATIONS PVT LTD. (COMPAQ AUTHORIZED ASC) (Oct 2001 – Sep 2003)

Customer Support Engineer.

Entrusted with the complete operations and networking of over 1100 COMPAQ systems in NTPC Noida as a System Administrator.

Heading a team of four Engineers at the NTPC for the entire hassle free services to the users.

Providing effective services to customers for enhancing their contentment levels by timely attending customer calls & sorting out help desk queries.

Accountable for servicing of Motherboard, Laptops, CD-ROM drives, Modems, VGA cards, Dot matrix printers and all Laser printers.

APPOLO COMPUTERS PVT.LTD. (April 2001 to Sep 2001)

Customer Support Engineer

Testing and debugging of Micro processor based boards by applying the knowledge of ICH and MCH Chipsets and Thin Client PCBs like V9BOO, V9A01 and V8. Testing the motherboards for the support of parallel, serial, USB, PS/2 ports using CHECKIT software.

Administration and looking after the network, printer and pc’s related calls at NET 4 INDIA.

(An ISP) as a resident engineer.

M/S MICRODOT SYSTEMS PVT.LTD. (April 1995 – March 2001)

Sr. Service Engineer (T.R.C. SECTION)

Assembling and installation of M/Cs.

Looking after field calls when required.

Having sound knowledge of repairing of ADD-ON CARDS, DMP, LASER JET PRINTERS, FDD, HDD, INKJET PRINTER and all the other materials of computer hardware at COMPONENT LEVEL.

Knowledge Environment.

Have worked over MS-DOS, MS-WINDOWS 3.1,95,98 WINDOWS-NT. WINDOWS-ME and WINDOWS 2000.

Have done networking over WINDOWS-NT.

Have done networking over WINDOWS 2000 environment.

Have done INTERNET installation for CYBER-CAFÉ.

ACADEMIC ACCOLADES

Completed Microsoft Certified System Engineering (M.C.S.E.) exams successfully.

Successfully completed B-tech in Electronics and communications with first division. From Rajasthan Technical University Kota (1997)

Graduate from Shivalik College Punjab. (1994)

1989-1991

Passed out I.T.I. in Electronics from Shri Guru Teg Bahadur Institute of Electronics.

1987-1988

Passed out 10+2 with science subjects under Punjab School Education Board, securing 58% marks in aggregates.

1985-1986

Matriculation under ICSE Board securing 60% marks in aggregate.

PERSONAL DETAILS:

Father’s Name: Mr.Dalbir Singh

Avtar Singh.

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