Mary Joy R. Bendo
Address: Villa no. 25 Airport Area, Ghalib in Abdullah St. OBJECTIVE
To pursue a career that will maximize my skills and management potentials as contribute to the continuous success of the organization.
To practice my acquired knowledge and innate abilities that will enhance my career and personal growth.
To be able to work for a respected and reputable institution where I can effectively use my skills and expertise in office management and company support operations. WORK EXPERIENCE:
Sales Executive (presently employed)
BYERLEY (Qatari and Italian menswear brand)
Al Hilal West and Tawar Mall, Doha Qatar
Demonstrating and presenting products
Maintaining accurate records
Attending trade exhibitions, conferences and meetings
Reviewing sales performance
Aiming to achieve monthly or annual targets.
Dealing with customer enquiries face to face, over the phone or via email.
Developing & maintaining successful business relationships with all prospects.
Identifying what customers want.
Planning and organizing the day to ensure all opportunities are maximized. Senior Front Desk Officer
(3 years & 2 months)
Concorde Hotel Doha (5star Hotel)
Al-Matar Street, Doha Qatar
Greet guests in a friendly and professional manner according to Hotel standards.
Perform accurate check-ins and check-outs of guests daily - Answer the telephone in a timely and professional manner.
Make changes and confirmed reservation in system and reviewed all noted information for accuracy and identify any special requests.
Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift. Complete all transactions and daily deposits and verify float counts.
Accounting functions such as account Payable/Receivable and auditing.
Maintain the hotel’s high standard of service and hospitality.
Provide the maximum quality of service to the guests.
Ensured that all wake up calls were handled on time and appropriately.
Represent the Hotel in regard to guest complaints and situations that require instant action. Anticipate and address guest’s service needs - Listen to guest’s complaints or concerns and resolve their issue in a timely manner.
Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy.
Promote positive guest relations to all individuals approaching the Front Desk.
Arranged Housekeeping Reports.
Ensured the desk was always attended.
Comply with the Hotel Policies, Procedures and Code of Ethics.
Performs any additional tasks which are assigned by management.
Proficient in Opera Hotel Management System.
(December 2013 – December 2014)
Brands for Less and Tchibo
Sharjah City Center Dubai UAE
provide general administrative and clerical support including mailing, scanning, faxing and copying to management
maintain electronic and hard copy filing system
open, sort and distribute incoming correspondence
perform data entry and scan documents
manage calendar for Managing Director
assist in resolving any administrative problems
run company’s errands to post office and office supply store
answer calls from customers regarding their inquiries
prepare and modify documents including correspondence, reports, drafts, memos and emails
schedule and coordinate meetings, appointments and travel arrangements for Managers
maintain office supplies for department
Sales Support Assistant
Duty Free Philippines
NAIA Terminal 1 Airport Mall, Paranaque City, Philippines Job Description:
Answers phone calls from customers and deals with problems as they arise
Takes sales information and puts it into an easily readable format
Follows up with customers to make sure that they are satisfied with a particular product
Makes sure that sales persons are on track with sales goals
Meets with other departments to make sure that sales people are doing their job correctly
Provides any necessary data or reports to the sales team
Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
Arranges appointments with clients and sales team
Acknowledges customers by responding to emails, texts, and phone calls
Updates all contact information for clients
Deals with any customer complaints and resolves the issue as necessary
Arranges travel and accommodations for any sales person that is meeting clients outside of the office
Does any necessary administrative work including filing reports or presenting sales team with necessary documents
(February 2009 to October 2011)
Security Pacific Insurance Company
Gov. Camins St., Zamboanga City, Philippines
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Arrange conferences, meetings, and travel reservations for office personnel.
Complete forms in accordance with company procedures.
Compose, type, and distribute meeting notes, routine correspondence, and reports.
Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
Locate and attach appropriate files to incoming correspondence requiring replies.
Mail newsletters, promotional material, and other information.
Maintain scheduling and event calendars.
Make copies of correspondence and other printed material.
Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
Schedule and confirm appointments for clients, customers, or supervisors. 4
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Take dictation in shorthand or by machine, and transcribe information.
Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
Conduct searches to find needed information, using such sources as the Internet.
Coordinate conferences and meetings.
Establish work procedures and schedules, and keep track of the daily work of clerical staff.
Learn to operate new office technologies as they are developed and implemented.
Manage projects, and contribute to committee and team work.
Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
Order and dispense supplies.
Prepare and mail checks.
Provide services to customers, such as order placement and account information.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Supervise other clerical staff, and provide training and orientation to new staff.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. SKILLS:
Good supervision and interpersonal relations/ can efficiently deal with others.
Disciplined and flexible-able to perform given task and implement efficiently.
Excellent Oral and Written English Communication. Knowledge in broken Spanish
Computer literate. Knowledge in Microsoft Office (Word, Excel, Publisher, Outlook and Power Point). Experienced in using Operating system like Linux, Windows, Mac OS X. Proficient in Internet Applications. Proficient in Opera Hotel Management System.
Proven leadership, management and negotiation skills.
Proven ability to initiate and manage projects that will affect other departments and functions, as well as the corporate environment.
Good sales skills – Effective, persistent negotiator determined to close sales deals and increase sales. Independently sets personal goals and deadlines to reach sales targets.
Energetic Committed Win-win attitude Polite Presentable Friendly Professional at all times
Bachelor of Science in Home Economics
Western Mindanao State University College of Home Economics Normal Road, Baliwasan Zamboanga City.
2004 – 2008
Civil Status: Single
Place of Birth: Zamboanga City, Philippines
Date of Birth: March 22, 1989
Religion: Roman Catholic
Availability: 1 month