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Sales Customer Service

Chadds Ford Township, PA
March 01, 2020

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484-***-**** West Chester, PA


– Microsoft Office

– Micros POS

– Generating sales

– Identifying product features


Server – Firebirds Wood Fired Grill Feb 2017 – Present Chadds Ford, PA

– Upsell menu items to increase to increase personal and company sales

– Worked with POS system to communicate orders, track sales and tips, and modify guests’ orders

– Maintain communication with guests, management, and coworkers to work efficiently and ensure guest satisfaction

– Initiate customer loyalty by encouraging email sign-ups to guests Host – JB’s on the Beach Oct 2018 – Mar 2019

Deerfield Beach, FL

– Consistently monitor dining/bar areas to update and manage tables on system

– Balanced reservations averaging 500+ guests and flow in a high-volume vacation destination

– Directly communicate with guests and servers to ensure any concerns or modifications were handled quickly and of to highest standard

– Promoted retail store items and complete any store transactions Customer Service Associate – Walgreens Feb 2016 – July 2016 Chadds Ford, PA

– Provided excellent service to customers with questions, comments, or concerns

– Maintain weekly/monthly sales tags on items and accurately updating all prices

– Made product recommendations for customers that increased store sales EDUCATION

West Chester University, Bachelor of Science, Marketing College of Business and Public Management May 2023

– GPA: 3.3

– Related coursework: Microeconomics, Legal Environment of Business, Macroeconomics, Principles of Marketing

– Club swimming, outdoors club

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