Front Office Contact Details
Resume:
Seeking long term employment in an organization where I can grow professionally and further
enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment.
JOYLYN LOSA SALARIO
Front Office - Supervisor
CARRER OBJECTIVES:
WORK EXPERIENCE:
Hyatt Regency Dubai & Galleria
Guest Services Officer – Front Office/Concierge
January 2017 – Present
Handling both Front Office and Concierge Operations.
Handling check-in and check-out operation.
Selected to lead and drive the TripAdvisor reviews.
Handling VIP transportation.
In-charge of arranging Ahlan Lounge meet and greet for VIP/Loyalty/Regular guests.
Completed the cross training in Events & Sales department.
Did the internal department cross training in Rooms Reservations Hyatt Regency Dubai & Galleria
Evets Coordinator – Events Department
May 2018 – June 2018
Creating sales opportunities for future events during client liaisons and during events.
Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organizing vendors, and managing take-down.
Coordinating event entertainment, including music, performers, and guest speakers.
Planning event aspects, such as venue, seating, dining, and guest list.
Maintaining a working relationship with vendors and venues.
Communicating with marketing team to create effective advertisements for each event.
Strong knowledge of venues and vendor offerings while taking clients on tours of venue possibilities. Le Meridien Dubai Hotel & Conference Centre
Guest Relation Executive (Butler)
October 2015- January 2017
Preparing the VIP arrivals’ reservations and does pre-checked in for seamless arrival experience.
Placing special amenities (Fruit Basket & Evening Canapés)
Prepares the billing and invoices of the guest.
Ensuring the guests’ needs to provide on time and meeting their satisfaction rest assured. KEY SKILLS:
AREAS OF EXPERTISE:
Customer Service
Negotiating Skills
Up-Selling Products
Administration Skills
Product Launch
PERSONAL SKILLS:
Relationship building
Target driven
Having a warm, friendly & engaging
personality. Career-minded and
professionally approachable.
Highly presentable, outgoing and
sociable.
Able to understand a customer’s needs.
Ability to use own initiative.
Taking responsibility for personal
development.
Strong sense of responsibility and desire
to get things done properly.
ACADEMIC QUALIFICATIONS:
University of San Agustin, Iloilo City, Philippines Bachelor of Science in Tourism Management (Tertiary) SY: 2010 – 2015
Brgy. Calmay, Janiuay, Iloilo City, Philippines
Calmay National High School (Secondary)
SY: 2005-2009
ON-THE-JOB-TRAININGS:
Bureau of Immigration (180 Hours)
Iloilo International Airport, Iloilo City, Philippines April 2014 – May 2014
Iloilo Provincial Capitol, Tourism Office (180 Hours) President Roxas, Iloilo City Proper, Philippines
June 2014 – August 2014
CROSS TRAININGS:
Events & Sales Coordinator
Rooms Reservations
Concierge
ACHIEVEMENTS & OTHER SKILLS:
Dubai Way Champion 2019 – by the Tourism Department of the government of Dubai, UAE.
TripAdvisor Champion 2018-2019 by Hyatt Regency Dubai & Galleria.
Employee of the Month - November 2018, February/March /May/June2019 by Hyatt Regency Dubai & Galleria.
Selected as Trip Advisor Winner of the year 2015 by Le Meridien Dubai Hotel and Conference Centre.
Yearly Selected as TGIF Model of Tourism Department during CMA Week 2010-2015 by University of San Agustin.
Selected as ASIA’S NEXT TOP MODEL of the Tourism Department at University of San Agustin.
Won as SURONG FESTIVAL QUEEN 2015 with 3 various awards Darling of Production Staff, Best in Talent, Best in Gown and Best in Interview.
Became a pride of Municipality of Janiuay, Iloilo City when selected to participate as MISS ILOILO TOURISM 2015.
Elected as CITIZENSHIP ADVANCEMENT TRAINING OFFICER as S4/Cadet Lieutenant Colonel Corps/Supply Officer.
Officer member of respective organizations such like: Parish Choir/Youth Community Leader, Catholic Women’s League Officer, Cheering Squad Leader, Pop Song Singer Representative, Cultural Tribe/Folk Dancer.
CONTACT DETAILS:
Sahari Village – Hyatt Staff Accommodation
Ras Al Khor Industrial Street, Dubai, UAE
Email Address: ****************@*****.***
Mobile No. : +971-**-***-****
Date of Birth : 23rd July 1992
Marital Status : Single
Nationality : Filipino
Religion : Roman Catholic
Languages : English, Tagalog,
Basic Spanish,
Hiligaynon
Passport No. : P415158A
UAE Driving License : Under Process
REFERENCES:
Mr. Naseer Zain
Chief Concierge
Grand Hyatt Dubai
******.****@*****.***
Kumar Kodakadath
Director of Guest Services – Front Office
Le Meridien Dubai Hotel and Conference Centre
*****.**********@**********.***
Mr. Mohamed Hamid
Front Desk Manager
Hyatt Regency Dubai & Galleria
*******.*****@*****.***
I hereby declare that the information above given is correct to the best of my knowledge and belief and that I have not withheld any information that might affect my suitability for employment. Signature:
Joylyn L. Salario
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