MICHELLE MCDOWELL

P. O. Box ****, Rockmart, GA **153 · 770-***-****

adb2hs@r.postjobfree.com

Human Resource Assistant with thirty-four years of experience seeking opportunity to use business and office skills. Knowledgeable in the area of customer service and human resources. Proficient in Word, Excel.

SKILLS

Microsoft Word Customer service

Microsoft Excel Human Resources best practices

Worker’s compensation knowledge Employee Training

Records management systems New employee orientation

Coordinating program activities Self-directed

10-key proficiency

PC proficient

Developing slide show presentations

EDUCATION

Rockmart High School, Rockmart, GA JUNE 1986

Graduated with a Vocational Diploma

EXPERIENCE

Eby-Brown, Rockmart, GA April 1998 – Present

HR ASSISTANT – August 2008 - Current

Prepared new employee files

Maintained documentation for new hires, training materials, and benefits

Led recruitment functions, including job postings and scheduling interviews

Involved in all recruitment and hiring functions: advertising jobs, scheduling and conducting interviews, obtaining background checks, provided orientation for new employees

Performed customer service activities

Executed HR department clerical duties: filing, sorting, answering the phone

Performed administrative tasks involving sensitive and confidential issues

Reviewed employee time sheets for accuracy and maintained accurate records in company system.

SALES ADMINISTRATOR CORPORATE - February 2003 – August 2008

Customer service for 188 Pilot Corporation stores

Assisted customers with maintaining store inventory

Developed and maintained planograms

Set up special deliveries as needed

Communicated regularly with customers’ corporate office

CUSTOMER SERVICE - March 1998 – February 2003

Cultivated positive relationships with customers and provided product knowledge, answered customer questions and addressed concerns, resolved service and billing concerns quickly and accurately as needed

Informed customers about billing procedures and processed customer payments

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations

ADMINISTRATIVE ASSISTANT FEBRUARY 1984 – APRIL 1998

J. L. Lester & Son Rockmart, GA

Planned and executed corporate meetings, lunches and special events for groups of employees

Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management

Directed customer communications to appropriate department personnel, in addition to providing information to resolve inquiries and maintain customer satisfaction

Created and maintained spreadsheets and developed administration reports

Performed administrative tasks involving sensitive and confidential issues

Setup and maintained physical and electronic filing systems

Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies

Informed customers about billing procedures and processed customer payments

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations

REFERENCES

Available upon request

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