RADHA KRISHNA RAO BATHINA

***** ***** ****** *****, ***. 8102, Houston, TX 77077• 346-***-**** • adb2ha@r.postjobfree.com

PROFESSIONAL SUMMARY

A Computer System Analyst with around 10 years of Information Technology focused experience and a background that includes SCCM, Software Packaging, Application/Desktop Virtualization, Security Compliance, Application Layering, Sequencing (App-V), Troubleshooting, and Windows 10 Readiness.

Majority of experience in SCCM administration, packaging/re-packaging applications on Windows XP/7/10/Servers for heavily locked-down environments using InstallShield, Wise Package Studio, and AdminStudio.

Windows 10 Business/Clinical Readiness & Deployment Support.

Advanced Microsoft App-V 5x sequencing skills.

Expertise in Windows Installer Technology and good understanding of its benefits, features and standards.

Advanced knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.

Maintain the security compliance standards for Windows operating systems, servers, and Active Directory.

Define, test, and document security remediation scripts and SOPs.

Experience in Citrix XenApp packaging and publishing shortcuts through Citrix Studio.

Experience with Group Policy and Active Directory design in enterprise level capacity.

Expertise in using VMware Technologies and Hyper-V.

Excellent troubleshooting skills and expertise in using Process monitor, Process Explorer, WiLogUtl, and Sysinternal tools.

Strong experience in Scripting.

Experience in creating and deploying packages using SCCM.

Good working knowledge of Maximo and ServiceNow as change/incident management tools.

Expertise in remote testing, troubleshooting, and technical documentation skills.

Ability to work with strict Service Level Agreements.

Facilitate UAT by setting up test PCs with needed configurations.

Exceptional ability to quickly master new technologies and capable of working in-group as well as independently with excellent communication skills.

Added value to each organization worked with and obtained client recognition in every project accomplished.

SKILLS

Flexera AdminStudio 11.5

App-V 4.6/5.0/5.1

Citrix Xenapp

Active Directory, Group Policy

ZENworks, LANDesk

SMS Installer

ProcMon

SCCM 2007/2012 R2/2012 R2 SP1/Current Branch

Microsoft Deployment ToolKit 2012

VMware Workstation

MS Virtual PC

Symantec Ghost

Windows XP/7/8/10

Windows server 2003 R2/2008 R2/2012 R2/2016

Perl, Python

Windows Command Shell Script, Batch files, VBscript, PowerShell

MS Access, Oracle, MySQL

ServiceNow, Maximo, Dashworks

Turbo, MSIX

WORK HISTORY

SCCM Administrator

Experis – Blue Cross and Blue Shield of Arizona – Phoenix, AZ 10/2019 – 02/2020

SCCM Administration, application packaging, resolution of App-V issues for Windows 10 readiness project.

Role & Responsibilities:

Provide SCCM Administration services and patch management support services for enterprise servers.

Implement, update, and maintain enterprise level configuration management products.

Analyze the current enterprise configuration management implementation and provide a status report before and after remediation actions are engineered and executed.

Validate deployment plans for compliance within existing performance limitations of the enterprise servers’ software.

Troubleshoot sites experiencing configuration management problems and document.

Develop and execute on plan for increasing overall desktop platform optimization and standardization.

Ensure operational excellence by managing the SCCM infrastructure and providing best practice guidance.

Ensure correct installation, configuration, use and maintenance of the Microsoft SCCM Platform.

Create and manage application deployment objects for new and existing software.

Maintain ongoing communications with support teams regarding application issue resolution and general workstation management support.

Coordinate release of critical updates and support Windows Servicing Model.

Provide technical assistance to support groups as needed.

Monitor Microsoft SCCM Platform health and mitigate identified problems.

SCCM Client remediation/support, resolving and maintain SCCM client health on Workstations.

Package/Troubleshooting/Support Applications Installation.

Monitor Incident and Service requests, to resolve or reassign to the appropriate resources to address.

Work with different support teams to determine root cause of issue an escalate as needed.

Systems management for end user workstations using Microsoft SCCM.

Convert legacy App-V applications to the latest App-V 5.x using PowerShell conversion tool.

Customize applications with required configurations and settings.

Implement Microsoft & BCBSAZ Standards in creating windows installer packages.

Test for installation, uninstallation, repair, functionality, OS conflicts, application conflicts, upgrades etc.

Troubleshoot installation, compatibility, functional & application conflict issues.

Working as team & provide support to everyone involved in the project.

Define & implement application/desktop standards that suits BCBSAZ environment.

Provide and assist in setting up machines for user testing.

Environment: Windows 10, Windows 7 64bit/32bit, SCCM 2012, InstallShield AdminStudio 14, MDT 2010, SQL, WQL, VB Scripting, Wise Script, Powershell, Misc. troubleshooting tools, etc.

SCCM Application Packager

Microserve – Southern Alberta Institute of Technology – Calgary, AB 06/2019 – 10/2019

SCCM Administration, Windows 10 Readiness, App-V Remediation, and working with Microsoft App Assure Team for more complex windows 10 app remediation.

Role & Responsibilities:

Develop and execute on plan for increasing overall desktop platform optimization and standardization.

Ensure operational excellence by managing the SCCM infrastructure and providing best practice guidance.

Execute patch management strategy and ensure compliance with vulnerability patching.

Ensure correct installation, configuration, use and maintenance of the Microsoft SCCM Platform.

Oversee group policy including review of existing policies and proposed changes.

Create and manage application deployment objects for new and existing software.

Maintain ongoing communications with support teams regarding application issue resolution and general workstation management support.

Coordinate release of critical updates and support Windows Servicing Model.

Provide technical assistance to support groups as needed.

Monitor Microsoft SCCM Platform health and mitigate identified problems.

SCCM Client remediation/support, resolving and maintain SCCM client health on Workstations.

Package/Troubleshooting/Support Applications Installation.

Implement Microsoft & SAIT Standards in creating windows installer packages.

Develop Scripts to perform additional tasks within MSI.

Document Installation instructions, Issues, Resolutions appropriately.

Test for installation, uninstallation, repair, functionality, OS conflicts, application conflicts, upgrades etc.

Troubleshoot installation, compatibility, functional & application conflict issues.

Working as team & provide support to everyone involved in the project.

Define & implement application/desktop standards that suits SAIT environment.

Environment: Windows 10, Windows 7 64bit/32bit, SCCM 2012, InstallShield AdminStudio 14,, MDT 2010, SQL, WQL, VB Scripting, Wise Script, Powershell, Misc. troubleshooting tools, etc.

Application Remediator

Provincial Health Services Authority - Burnaby, BC 11/2018 – 06/2019

Responsible for leading the planning and execution readiness activities for assigned applications, databases and peripherals. This includes software packaging, installation, testing (functional and user acceptance testing), patching and remediation, security vulnerability, and quality assurance (QA) in a managed environment.

Role & Responsibilities:

Systems management for end user workstations using Microsoft SCCM.

Windows 10 Business/Clinical Readiness & Deployment Support.

Application Assessment, Remediation, and Readiness.

Patching and remediation, security vulnerability.

Active Directory, GPO.

Develop Application Packages (MSI and App-V) using AdminStudio 2016, App-V Sequencer.

Create Transforms to customize MSIs using InstallShield AdminStudio, Orca.

Developed VBScript Template/wrapper to install packages with necessary logic and logging.

Develop packages for Citrix and publish shortcuts through Citrix Studio.

Plan and execute the end-to-end APTA process for assigned applications and databases including engaging clients, vendors, and IMITS Technical Teams to complete installation and testing (functional and user acceptance).

Facilitate meetings and provide thought leadership including technical solutioning expertise to remediate issues and ensure operability in the HealthBC environment.

Validate application requirements including licensing and versioning; identify software/peripheral dependency impacts by working with key internal stakeholders such as clients, IMITS Application Owners and Service Providers / vendors; conduct client interviews to collect their requirements exercising judgment to distinguish core clinical and business requirements from the broader requests.

Package and QA applications and databases.

Create Wrappers using VB Script for silent installations that have multiple MSIs and which require additional logic.

Provide expert recommendations to clients to influence new solution acceptance for cases where issues cannot be remediated; obtain sign-off from clients and internal business application owners; guide delivery type such as Systems Center Configuration Manager (SCCM) or manual installation and package application accordingly.

Develop Manual Installation Instruction Set (MIIS) and other related process documentation that add further insight and depth of knowledge to IMITS APTA function ensuring there is no negative impacts to clinical or business workflows.

Customize applications with required configurations and settings.

Document Installation instructions, Issues, Resolutions appropriately.

Test for installation, uninstallation, repair, functionality, OS conflicts, application conflicts, upgrades etc.

Troubleshoot installation, compatibility, functional & application conflict issues.

Define & implement application/desktop standards that suits PHSA environment.

Environment: Windows 10, Windows 7 64-bit/32-bit, InstallShield AdminStudio 2016, SCCM 2012, VB Script, PowerShell, Python, Misc. troubleshooting tools, etc.

Technology Specialist

Experis - IBM Canada – Victoria BC/Calgary, AB 05/2017 - 10/2018

Windows 10 Application Readiness Project, Steady State WSS and HSS Project, BCCSS APTA Packaging Project.

Role & Responsibilities:

Systems management for end user workstations using Microsoft SCCM.

Packaging, testing, and assisting UAT with all applications for BC Government and BC Clinical and Support Services that support more than 100,000 workstations.

Patching and remediation, security vulnerability.

Active Directory, GPO.

Application Assessment, Remediation, and Readiness.

Windows 10 Business/Clinical Readiness & Deployment Support.

Deployment, Planning & Readiness.

Develop Application Packages (MSI and App-V) using AdminStudio 2015, App-V Sequencer.

Customize applications with required configurations and settings.

Implement Microsoft & IBM Standards in creating windows installer packages.

Develop Scripts to perform additional tasks within MSI.

Document Installation instructions, Issues, Resolutions appropriately.

Test for installation, uninstallation, repair, functionality, OS conflicts, application conflicts, upgrades etc.

Troubleshoot installation, compatibility, functional & application conflict issues.

Working as team & provide support to everyone involved in the project.

Define & implement application/desktop standards that suits IBM environment.

Provide and assist in setting up machines for user testing.

Environment: Windows 10, Windows 8, Windows 7 64bit/32bit, InstallShield AdminStudio 14, SCCM 2012, MDT 2010, SQL, WQL, VB Scripting, Wise Script, Powershell, Misc. troubleshooting tools, etc.

IT Analyst

Alberta Health Services – Calgary, AB 12/2012 - 05/2017

Packaging and deploying applications for App readiness team that support about 100,000 workstations and more than 500 applications.

Role & Responsibilities:

Create Distribution Packages in Ivanti Management Console.

Develop Application Packages (MSI and App-V) using InstallShield 2012, App-V Sequencer.

Create Transforms to customize MSIs using InstallShield AdminStudio, Orca.

Developed VBScript Template/wrapper to install packages with necessary logic and logging.

Create Wrappers using VB Script for silent installations that have multiple MSIs and which require additional logic.

Customize applications with required configurations and settings.

Implement Microsoft & AHS Standards in creating windows installer packages.

Develop Scripts/Custom Actions to perform additional tasks within MSI.

Document Installation instructions, Issues, Resolutions appropriately.

Test for installation, uninstallation, repair, functionality, OS conflicts, application conflicts, upgrades etc.

Troubleshoot installation, compatibility, functional & application conflict issues.

Working as team & provide support to everyone involved in the project.

Define & implement application/desktop standards that suits AHS environment.

Provide and assist in setting up machines for user testing.

Environment: Windows 7 64bit/32bit, Windows 10, InstallShield AdminStudio 2013/2016/2018, LANDesk 9.2, Ivanti 11.0.1, SQL, WQL, VB Scripting, Wise Script, Powershell, Misc. troubleshooting tools, etc.

Technology Specialist

Millennium Technosoft - Hyderabad, IN 08/2009 - 11/2012

SCCM Administration, Windows 7 Rollout project with an estimated 50000 workstations and over 2k applications. Developed packages using InstallShield AdminStudio for distribution via SCCM 2007.

Role & Responsibilities:

• Develop and execute on plan for increasing overall desktop platform optimization and standardization.

• Ensure operational excellence by managing the SCCM infrastructure and providing best practice guidance.

• Execute patch management strategy and ensure compliance with vulnerability patching.

• Ensure correct installation, configuration, use and maintenance of the Microsoft SCCM Platform.

• Oversee group policy including review of existing policies and proposed changes.

• Create and manage application deployment objects for new and existing software.

• Maintain ongoing communications with support teams regarding application issue resolution and general workstation management support.

• Coordinate release of critical updates and support Windows Servicing Model.

• Provide technical assistance to support groups as needed.

• Monitor Microsoft SCCM Platform health and mitigate identified problems.

• SCCM Client remediation/support, resolving and maintain SCCM client health on Workstations.

• Package/Troubleshooting/Support Applications Installation.

Environment: Windows 7 64bit/32bit, Windows XP, InstallShield AdminStudio, Wise Package Studio 8, SCCM 2007, VB Scripting, Wise Script, Misc. troubleshooting tools, etc.

EDUCATION

MBA: Master of Business Administration

Andhra University - Visakhapatnam 2007

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