Emily M. Smith
*** **** **** ******, ********, NY 11203 adb2gh@r.postjobfree.com Cell: 929-***-****
Qualification Summary:
Courteous, respectful, friendly Customer Service & Cash Handling Specialist with solid experience in retail settings. Excellent mathematical skills, proficient in processing debit or credit card transactions, and handling high volumes of cash on a daily basis. Focused, quick learner and excellent multi-tasker ; able to work with little or no supervision. Give full attention to customers, able to build productive relationships, resolve complex issues and win customer loyalty. Seeking a where I can contribute my cash handling and customer service skills to the continued success of a company.
Skills
Microsoft Office, Internet, social media and app savvy, type 50 WPM
Fully Bilingual in English and Spanish (read, write and speak)
K&S Department Store, Brooklyn, NY
Head Cashier/Customer Service Representative – Jan 2013 – October 2019
Processed payments for merchandise at front register: started shifts with an initial bank of $650.00 in seven cashier stations; received cash, debit or credit card payments, store credits, and discount coupons and gift cards
Bagged purchases and ensured customers received receipts and/or proper change, as appropriate
Processed refunds or exchanges and followed all company policies and procedures
Maintained a balanced cash register at all times; voided any unwanted purchases and approved or received store manager's approval, as required
Handled an average of $10,000 per shift: counted all drawers, balanced cash, closed out credit card machines and printed reports, and prepared cash for bank drops; worked closely with store managers to ensure any discrepancies were investigated thoroughly and resolved immediately
Assisted with training new employees on front end procedures and company policies
Head of Party Supply Department –- Aug 2005- Jan 2013
Provided friendly, knowledgeable customer service by greeting customers in the aisles, asking if they needed help and answering questions about and responding to requests for specific items
Received new merchandise deliveries for department; priced and displayed items for sale on sales floor and ensured all displays were clean and attractive
Worked with salespeople to take annual inventory and with any large orders
Replenished and recovered sales floor with inventory from stockroom
Karma Apparel, Brooklyn, NY Feb 2016 – Jul 2017
Sales Associate
Provided friendly service to customers: answered questions, responded to requests for specific items and handled a cash drawer with accuracy and efficiency
Received deliveries: assisted with unloading trucks, packing into stock room, organizing and tagging items for display on sales floor
Set alarms on clothing and use plastic gun to label clothing; hung items on racks or folded for display on tables and shelves, and followed supervisors direction for visual merchandising
Assisted customers in fitting rooms: retrieved proper sizes on sales floor, suggested coordinating items to up sell merchandise and ensured customer satisfaction
Education
Inter-American University, Aguadilla PR
Coursework towards a BA in English (60 Credits - GPA 3.00) - 2004-2005
Francisco Mendoza Vocational, Isabella, PR
High School Diploma - 2005