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Customer Service-Retail Sales Associate & Department Head

Manhattan, NY, 10011
16.00 HR.
February 29, 2020

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Emily M. Smith

*** **** **** ******, ********, NY 11203 Cell: 929-***-****

Qualification Summary:

Courteous, respectful, friendly Customer Service & Cash Handling Specialist with solid experience in retail settings. Excellent mathematical skills, proficient in processing debit or credit card transactions, and handling high volumes of cash on a daily basis. Focused, quick learner and excellent multi-tasker ; able to work with little or no supervision. Give full attention to customers, able to build productive relationships, resolve complex issues and win customer loyalty. Seeking a where I can contribute my cash handling and customer service skills to the continued success of a company.


Microsoft Office, Internet, social media and app savvy, type 50 WPM

Fully Bilingual in English and Spanish (read, write and speak)

K&S Department Store, Brooklyn, NY

Head Cashier/Customer Service Representative – Jan 2013 – October 2019

Processed payments for merchandise at front register: started shifts with an initial bank of $650.00 in seven cashier stations; received cash, debit or credit card payments, store credits, and discount coupons and gift cards

Bagged purchases and ensured customers received receipts and/or proper change, as appropriate

Processed refunds or exchanges and followed all company policies and procedures

Maintained a balanced cash register at all times; voided any unwanted purchases and approved or received store manager's approval, as required

Handled an average of $10,000 per shift: counted all drawers, balanced cash, closed out credit card machines and printed reports, and prepared cash for bank drops; worked closely with store managers to ensure any discrepancies were investigated thoroughly and resolved immediately

Assisted with training new employees on front end procedures and company policies

Head of Party Supply Department –- Aug 2005- Jan 2013

Provided friendly, knowledgeable customer service by greeting customers in the aisles, asking if they needed help and answering questions about and responding to requests for specific items

Received new merchandise deliveries for department; priced and displayed items for sale on sales floor and ensured all displays were clean and attractive

Worked with salespeople to take annual inventory and with any large orders

Replenished and recovered sales floor with inventory from stockroom

Karma Apparel, Brooklyn, NY Feb 2016 – Jul 2017

Sales Associate

Provided friendly service to customers: answered questions, responded to requests for specific items and handled a cash drawer with accuracy and efficiency

Received deliveries: assisted with unloading trucks, packing into stock room, organizing and tagging items for display on sales floor

Set alarms on clothing and use plastic gun to label clothing; hung items on racks or folded for display on tables and shelves, and followed supervisors direction for visual merchandising

Assisted customers in fitting rooms: retrieved proper sizes on sales floor, suggested coordinating items to up sell merchandise and ensured customer satisfaction


Inter-American University, Aguadilla PR

Coursework towards a BA in English (60 Credits - GPA 3.00) - 2004-2005

Francisco Mendoza Vocational, Isabella, PR

High School Diploma - 2005

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