Ayah Awada

*** ****** ******* *** *** Ottawa 514-***-****

adb2fm@r.postjobfree.com

Work History

Call center Representative, 09- 2019 to 11-2019

NDP, Ottawa,ON

Enhanced productivity by staying on top of calls scripts and maintaining control over direction of conversations

Adhered to company policies and scripts to consistently achieve call-time and quality standards

Evaluated customer informations to explore issues, develop potential solutions and maintain high quality service.

Cashier, 05- 2019 to 09- 2019

Pâtisserie Bionette, Montréal, Qc

Processed transactions,I ncluding checks, cash and credit cards purchases or refunds.

Helped customers complete purchases,locate items and join reward programs to promote loyalty,satisfaction and sales number.

Reviewed and resolved differences between accounting information and cash drawer.

Cashier, 06-2018 to 09-2018

Boulangerie C-Chaud, Montréal 514-***-****

Checked prices for customers and processed items sold by scanning barcodes.

Helped customers complete purchases,locate items and join reward programs to promote loyalty,satisfaction and sales number.

Babysitting : Summer 2019

Nour Hammad, Montréal 514-***-****

Education

Bachelor in communications with a minor in law, Uottawa Obtention 09-2019

Cegep Ahunstic Montreal DEC

High School Diploma -Montreal, Emile Legault.

Skills

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●Microsoft Office

●Powerpoint

●Word

●Customer Support

●Verbal and Written Communication

●Calm disposition

Languages

●French Fluent

●English Fluent

Arabic Fluent

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