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Manager Customer Service

Tulsa, OK
February 29, 2020

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Ken Rust

***** * *** **

Tulsa, Ok *****


CAREER FOCUS: Leadership position utilizing strong project management and organizational skills.


Skilled in the instructions of culinary arts to a diverse student base.

Six years of diversified shipping and receiving experience in a large-volume aerospace warehouse

Fourteen years management experience in fast-paced food services industry

Excellent at evaluating challenging situations, analyzing facts and developing alternative courses of action to achieve, even exceed desired results

Strong leadership qualities, ability to work effectively under pressure and meet or exceed production quotas

Exceptional interpersonal and customer service skills

Strong organization and administrative abilities

Proficient in Microsoft Office


2017-Present Advanced Industrial Devices

Senior Warehouse Operations Manager

Oversees all daily Warehouse Operations, Budget Planning and Safety programs for all four company warehouses.

Have 4 direct reporting Warehouse Managers and 60 indirect warehouse and material handlers.

Developed all Key Performance Indicators (KPI) for tracking of warehouse capabilities and personal staffing needs.

Oversees all Inventory control developed a cycle counting program to help insure all inventory is rotated in First in first out (FIFO) program to monitor trends in product usage.

2012 to 2016 Supreme Group – Panama

Operations Manager

• Manages all logistics and customer service for all food movement for all Supreme Group, Panama. Was the key player to insure all delivery’s are made on time and within the standards set with in the newly award SPV contract with the DOD for the US Navy and all Coast Guard ships entering and exiting the Panama Canal AO.

2009 to 2012 Supreme Group – Afghanistan


Managed all logistics and customer service for all food and bottled water movement for all Southern Operating Bases for the 1st, 7th and 2nd Marine Expeditionary Forces. Supporting over 55 dining facilities, and 25 Class One Yards though out the Southern Region of Afghanistan. Was selected two years in a row as Best Supporting Contracting Officer to the USMC in the Afghanistan Theater of operations for the USMC.

2005 to 2008

Tulsa Job Corps Center, Tulsa, OK

Culinary Arts Instructor

Responsible for teaching culinary skills, sanitation, and nutrition to a diverse group of trainees wishing to pursue a career in culinary arts

Worked additional hours outside the normal work day to provide additional learning experiences for the trainees in catering and hosting events

Assisted 45 trainees obtain their HSD/GED and 65 trainees obtain their Certificate in Culinary Arts with advance pay starting at over $11 per hour.

Exceeded as the only instructor at Tulsa Job Corps Center to have four trainees go on to advance training which resulted in an average beginning salary of $39,000 annually

Surpassed a 98 percent rating on inspections from the Tulsa County Health Department over the last 2 years

1990 to 2012

United States Navy and United States Naval Reserves

Administration Office Supervisor

Managed staff of 10

Operated computer systems that provided logistic support information for supplies and accounting functions

Directly responsible for military pay, awards and security clearances of 450 reserve/staff members

Ensured all personnel met medical readiness standards

Responsible for evaluating 450 reserve staff members

Coordinated all fund raising efforts for the Oklahoma Annual Navy Ball Association

Culinary Specialist, Petty Officer First Class

Responsible for daily operations of office, kitchen and dining facilities including overseeing staff of 30 who served over 3,000 meals daily

Planned, prepared and managed annual $100 million food supply budget

Operated and managed computerized inventory control systems tracking over 100,000 items

Prepared and served gourmet meals for several dignitaries including Presidents, Royal Families, Senior Government Officials and Official Dignitaries

Prepared accurate and timely financial and inventory records for three warehouses comprising 300,000 square feet.

1995 to 2001

Tri-Star Aerospace, Tulsa, OK

Night Warehouse Operations Manager

Supervised staff of 75

Managed shipping and receiving of over 3,500 line items daily

Proposed and implemented new parts shipping and receiving process which improved accuracy of order fulfillment by 65 percent saving $1,500,000 annually

Accountable for ensuring inventory control of over one million aerospace parts

Responsible for accurately accounting for product specifications and other material control information and paperwork

Prepared and managed warehouse annual supply budget of $178,000

Conducted 75 employee reviews

Operated and trained staff in safety and operating both gas and electric forklifts and pallet jacks


National Teaching Certification in Culinary Arts, Oklahoma State University

Fork Lift Operator License


Senior Management Continuum, 2004

Anti-Terrorism Training Officer, 2001-2004

Master Training Specialist 2000

Command Security Manager, 1999-2004

Command Sexual Harassment Advisor Manager, 1997-2004

Command Managed Equal Opportunity Manager Program, 1997-2004

Leadership Continuum, 1995

Advanced Culinary Arts Academy, 1992

Mess Management Specialists (Culinary Arts Specialist/ Hotel and Restaurant Management), 1991

References Available Upon Request

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