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Customer Service Office Assistant

Victoria, BC, Canada
February 29, 2020

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**** * ****** ***** 250-***-****

Victoria BC V9A 2S7

Highlights of Qualifications

Exceptional customer service, relationship building, and communication skills; consistently receive superior customer satisfaction reviews; ability to work with professionalism, diplomacy and tact.

Ability to work quickly and efficiently with a high attention to detail in a high-volume customer service delivery environment.

Self-motivated, highly organized, positive, resourceful and able to learn new skills and procedures quickly.

Well versed in MS Office Suite (Excel, Access, Outlook, Word and PowerPoint), SQL, Python, ArcGIS Pro, SPSS (Statistical Package for Social Sciences) statistical software, and spatial, relational and geo databases.

Excellent analytical, problem-solving, and decision-making abilities developed through research project design, statistical analysis, scientific academic report writing, laboratory research work, extensive customer service, collections, compliance, legislation, and policy experience.

Ability to lift up to 50 lbs. as part of daily duties.

Ability to work well as part of a team and independently, and in positions of leadership with high levels of responsibility.


Chartered Professional Accountants Western School Business. May 2019 – Present

CPA Accounting.

University of Victoria. September 2015 - April 2019

Combined Science Major: Psychology and Biology.

UVic entrance scholarship and qualified Honors standing.

Camosun College. September 2011 – Sept 2014

University Transfer Sciences and Accounting, and the Dean’s Honor Roll.

Royal Roads University. September 2002- April 2003

Microsoft Industry Certified Security Analyst Diploma Program.

Work Experience

The Canada Revenue Agency. March 2019 - Present

Collections Contact Officer.

This position required the ability to exercise prudent judgement, provide professional customer service, and effectively manage difficult client interactions while resolving compliance issues, and collecting outstanding balances in an efficient and timely manner. It required the understanding and application of the Income Tax Act, legislation and policy, as well as confidentiality, client interview techniques, financial analysis, accounting, research, and industry software skills.

The Fairmont Empress Hotel and Resort. August 2003 - Present

Server and Hostess - providing Forbes Five Star Service.

In this position I provided information and service to guests in person and by phone on a regular daily basis. It required the ability to effectively resolve difficult client interactions while exceeding guest expectations. The proficient use of various industry software programs and the ability to perform mathematical calculations quickly and accurately was essential.

I earned the Star Employee Award for genuinely connecting with guest to create positive memorable experiences.

Camosun College. January – April 2016

Statistics Teacher’s Assistant (Psychology Department).

The fluent knowledge and understanding of statistical principles, statistical analytical software applications, and psychological concepts was required. I collaborated with the instructor in a laboratory environment to enhance students learning experience, created answer keys and assisted students with all laboratory statistical software assignments. I frequently used statistical software, Microsoft Office (Word, Excel, Outlook and PowerPoint) and Adobe products.

Office of the Auditor General of British Columbia, April – August 2003

Help Desk Analyst and Security Network Administrator.

I continually improved and monitored all aspects of government computer network security systems.

British Columbia Ministry of Energy, Mines and Resources. January 2001 – January 2002

Oil and Gas Initiative and Petroleum Lands Branch.

Geographic Information Systems (GIS) Technician and Scientific Technical Officer 2.

I created, managed and updated advanced Environmental Systems Research Institute (ESRI) ArcGIS digital maps as well as MS Office Excel files. This position required the ability to perform complex mathematical and trigonometric calculations.

Knowledge Skills

Sprott Shaw Business College, Micro-Business Computer Applications Diploma (MS Office, spreadsheets, graphics, and accounting software).

Sprott Shaw Business College, Medical Office Assistant Diploma.

H & R Tax Academy, H & R Block Income Tax Course.

Saint John Ambulance, Basic Standard First Aid.

Valid Class Five Driver’s License.

Scholarships and Awards

University of Victoria Entrance Scholarship.

University of Victoria Honours Program qualified applicant.

Awarded Psi Chi International Honours Society in Psychology membership.

Camosun College Psychology Achievement Award.

Camosun College Dean’s Honour Roll List.

Fairmont Empress Hotel and Resort Star Employee Award.

Volunteer Work

Leukemia and Lymphoma Society: Fundraiser and marathoner.

The Mustard Seed Food Bank: Fundraiser.

Fairmont Empress: Health, safety, and service plus committee.

Vipassana Meditation: Ten-day retreat teacher’s assistant.

United Way of Greater Victoria: Campaign planner and canvasser.

Extracurricular Activities

Nature and Outdoor Enthusiast: Hiked West Coast Trail (WCT) twice, the North Coast Trail (NCT) and participated in the Goodlife Fitness Victoria Marathon.

Vipassana (Insight) Meditation: Completed seven ten-day courses.

Avid Traveler: Travelled extensively in Europe, North and Central America, and South East Asia seeking to understand other peoples and cultures.

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