MOHAMMAD ZAHIRUL KHAIYUM
Regina, SK, S4N 1T7
Energetic Customer Service Representative with 17+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
High quality customer service
Inbound and Outbound call handling
Complaint handling and Issue resolution
Team leadership and motivation
Flexible team player
Telephone sales and transaction management
First Assistant Vice President & Head, Customer Service April 2016- September 2019
Prime Bank Limited, Dhaka, Bangladesh
Proactively managed service and sales offerings within community to ensure client loyalty and revenue growth.
Increased branch awareness within local community through marketing and promotional efforts.
Responsible for developing and maintaining relationship with high value clients.
Analysed investment segment and rate of interest, investigated default behaviour.
Prepared investment appraisal and linked client coverage and etc.
Manager & Head of Deposit Mobilization July 2010 – April 2016
People’s Leasing & Financial Services Limited, Dhaka, Bangladesh
Analysed credit data and financial statements and assessed local market conditions.
Developed forecasts, financial objectives and business plans.
Detected SME customer payment attitude and etc.
Attained 296% twelve-monthly industry goal by 31 December 2015.
Manager & Head of Branch September 2009 – July 2010
National Housing Finance & Investments Limited, Dhaka, Bangladesh
Developed and implemented branch specific sales strategies consistent with region’s overall objectives and financial targets
Evaluated business sectors to gain targeted revenue and analysed mortgage finance.
Searched new business opportunity and etc.
Managed yearly company objective within 4 months
Relationship Manager, Operation & Marketing January 2005 – September 2009
Phoenix Finance & Investments Limited, Dhaka, Bangladesh
Prepared credit appraisal for new proposal and analysed SME business behaviour.
Data collected as to the rate of interest and scrutinized default payment and etc.
Achieved twelve-monthly industry aim for lending and deposits.
Assistant Manager, Operation & Administration December 2000 – December 2004
National Tea Company Limited, Dhaka, Bangladesh
Analysed green leaf production and evaluated costing method.
Prepared budgets and saved cost about 19% budget of the garden.
Detected risk factors for production and forecasted market trend and etc.
Pulled off annual turnover 1.5 times judged against preceding year.
Lecturer, Statistics September 1997 – December 2000
Ibn Taimiya School & College, Cumilla, Bangladesh
Instructed diverse student population including science students.
Taught individualized Statistics using manipulative.
Organized and created learning centres and bulletin boards
Observed and assisted with students’ assessment and parent- teacher conferences.
Supervised and mentored new instructors in department
Master of Science in Statistics, U of R, Canada
Master of Business Administration (Finance), EWU, Bangladesh
Master of Science (Statistics), SUST, Bangladesh
Bachelor of Science (Honors), SUST, Bangladesh
Chartered Islamic Finance Professional, CIFP, INCEIF, Malaysia
OCBC Islamic Scholarship, Malaysia, 2014-2015
University Merit Scholarship, 1994-1996
Cumilla Foundation Merit Scholarship, 1993-1995
Government Junior Scholarship, 1986
AFFILIATION & LEADERSHIPS
Ordinary Member- Chartered Institute of Islamic Finance Professional, Malaysia
Life Member – Bangladesh Statistical Association, Bangladesh
Joint Secretary: Imperial Flat Owners’ Association- June 2009- December 2013
Presiding Officer: Local Government & Parliamentary Election - 2003 & 2001
Part time (any times for 5 days/week except Tuesday and Thursday)
SKILLS AND INTERESTS
Research: Research Methodology, SPSS and R Programming.
Interests: Debate, Soccer, Travelling, Statistics and Business club.
REFERENCES- Available upon the request