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Customer Service Representative

Regina, SK, Canada
February 29, 2020

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Cell: 639-***-****

*** ***** *****

Regina, SK, S4N 1T7



Energetic Customer Service Representative with 17+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.


High quality customer service

Inbound and Outbound call handling

Complaint handling and Issue resolution

Client relations

Team leadership and motivation

Flexible team player

Telephone sales and transaction management

Business analysis


First Assistant Vice President & Head, Customer Service April 2016- September 2019

Prime Bank Limited, Dhaka, Bangladesh

Proactively managed service and sales offerings within community to ensure client loyalty and revenue growth.

Increased branch awareness within local community through marketing and promotional efforts.

Responsible for developing and maintaining relationship with high value clients.

Analysed investment segment and rate of interest, investigated default behaviour.

Prepared investment appraisal and linked client coverage and etc.

Manager & Head of Deposit Mobilization July 2010 – April 2016

People’s Leasing & Financial Services Limited, Dhaka, Bangladesh

Analysed credit data and financial statements and assessed local market conditions.

Developed forecasts, financial objectives and business plans.

Detected SME customer payment attitude and etc.

Attained 296% twelve-monthly industry goal by 31 December 2015.

Manager & Head of Branch September 2009 – July 2010

National Housing Finance & Investments Limited, Dhaka, Bangladesh

Developed and implemented branch specific sales strategies consistent with region’s overall objectives and financial targets

Evaluated business sectors to gain targeted revenue and analysed mortgage finance.

Searched new business opportunity and etc.

Managed yearly company objective within 4 months

Relationship Manager, Operation & Marketing January 2005 – September 2009

Phoenix Finance & Investments Limited, Dhaka, Bangladesh

Prepared credit appraisal for new proposal and analysed SME business behaviour.

Data collected as to the rate of interest and scrutinized default payment and etc.

Achieved twelve-monthly industry aim for lending and deposits.

Assistant Manager, Operation & Administration December 2000 – December 2004

National Tea Company Limited, Dhaka, Bangladesh

Analysed green leaf production and evaluated costing method.

Prepared budgets and saved cost about 19% budget of the garden.

Detected risk factors for production and forecasted market trend and etc.

Pulled off annual turnover 1.5 times judged against preceding year.

Lecturer, Statistics September 1997 – December 2000

Ibn Taimiya School & College, Cumilla, Bangladesh

Instructed diverse student population including science students.

Taught individualized Statistics using manipulative.

Organized and created learning centres and bulletin boards

Observed and assisted with students’ assessment and parent- teacher conferences.

Supervised and mentored new instructors in department


Master of Science in Statistics, U of R, Canada


Master of Business Administration (Finance), EWU, Bangladesh

December 2008

Master of Science (Statistics), SUST, Bangladesh

July 1997

Bachelor of Science (Honors), SUST, Bangladesh

December 1995


Chartered Islamic Finance Professional, CIFP, INCEIF, Malaysia

May 2015


OCBC Islamic Scholarship, Malaysia, 2014-2015

University Merit Scholarship, 1994-1996

Cumilla Foundation Merit Scholarship, 1993-1995

Government Junior Scholarship, 1986



Ordinary Member- Chartered Institute of Islamic Finance Professional, Malaysia

Life Member – Bangladesh Statistical Association, Bangladesh


Joint Secretary: Imperial Flat Owners’ Association- June 2009- December 2013

Presiding Officer: Local Government & Parliamentary Election - 2003 & 2001


Part time (any times for 5 days/week except Tuesday and Thursday)


Research: Research Methodology, SPSS and R Programming.

Interests: Debate, Soccer, Travelling, Statistics and Business club.

REFERENCES- Available upon the request

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