James Edwards

adb2e3@r.postjobfree.com

520-***-****

Key Skills

Customer Relationship Management

Document Management

Electronic Mail Software

Call Center Operations

Information Retrieval

Active Listening

Problem Sensitivity

Money Handling

Conflict Resolution

Excellent Customer Service

Exceptional Communication

Team Player

Work Experience

Tele-Performance 11/2011-12/2019 Sierra Vista, AZ

Customer Service Representative

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Check to ensure that appropriate changes were made to resolve customers’ problems

Refer unresolved customer grievances to designated departments for further investigation

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills

Getting Information

Interacting with Computers

Communicating with Persons Outside Organization

Communicating with Supervisors, Peers, or Subordinates

Documenting/Recording Information

Experience with: Cash registers, Desktop computers, Dialed number identification systems DNIS, Global positioning system GPS receivers, Healthcare common procedure coding system HCPCS, Multi-line telephone systems

Circle k 06/2006-08/2011 Huachuca city, AZ

Cashier

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Answer customers’ questions, and provide information on procedures or policies

Help customers find the location of products

Greet customers entering establishments

Assist customers by providing information and resolving their complaints

Communicating with Supervisors, Peers, or Subordinates

Communicating with Persons Outside Organization

Assisting and Caring for Others

Controlling Machines and Processes

Documenting/Recording Information

James Edwards Page 2

Experience with: Cash registers, Credit card readers, Electronic cash registers, Gas pump controllers, Handheld bar code scanners, Lottery ticket machines, Stationary bar code scanners, Surveillance cameras

Food City 09/2005-09/ 2008 Sierra Vista, AZ

Cashier

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Receive payment by cash, check, credit cards, vouchers, or automatic debits

Answer customers’ questions, and provide information on procedures or policies

Help customers find the location of products

Issue receipts, refunds, credits, or change due to customers

Communicating with Supervisors, Peers, or Subordinates

Communicating with Persons Outside Organization

Assisting and Caring for Others

Coordinating the Work and Activities of Others

Coaching and Developing Others

Experience with: Belt conveyors, Cash registers, Credit card readers, Electronic cash registers, Food scales, Gas pump controllers, Handheld bar code scanners, Lottery ticket machines, Stationary bar code scanners, Surveillance cameras, Ticket dispensing machines

Holiday Inn 05/2001-08/2005 Benson, AZ

Front Desk Clerk

Greet, register, and assign rooms to guests of hotels or motels

Contact housekeeping or maintenance staff when guests report problems

Issue room keys and escort instructions to bellhops

Make and confirm reservations

Verify customers’ credit, and establish how the customer will pay for the accommodation

Communicating with Supervisors, Peers, or Subordinates

Documenting/Recording Information

Communicating with Persons Outside Organization

Assisting and Caring for Others

Coaching and Developing Others

Experience with: ASI Front Desk, Automated telephone answering systems, Steam cleaning equipment, Telephone call identification systems

Education

Cochise Community College

Associate Degree

General Studies

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