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Edmonton, AB, Canada
Approx $18 /hr
February 29, 2020

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Kaur Satinderbir

#306-*****-*** St NW, Edmonton, AB T5P 3A1

Phone: 825-***-****

Email Address:

Career Objective:

Self-motivated, quality focused, reliable, individual with 4years and 11months providing excellent service in the service industry. Seeking new opportunities to expand my knowledge, providing challenges, and include room to grow. Excellent team building and conflict resolution skills.


Bachelor’s degree (four years) And

Bachelor’s degree (three years)

Major: Business Administration from Guru Nanak Dev University, Amritsar, India.

Work Experience:

April,2019- Dec.2019 Branch Coordinator

Mc Masters Academy, Phase 3B2, Mohali (SAS Nagar), Punjab (India)

● Overall responsibility to counsel and then enroll IELTS students

● Resolve all the problems and queries of students and staff members in order to ensure the smooth run of business

● Marking and providing appropriate feedback to students

● Conduct seminars/workshops/master class for making concepts clearer to students

●Conduct speaking interviews and provide them feedback to improve their speaking skills

●Responsibility to train the new trainers with tips and strategies

●Handling cash and card transactions from customers

●Mark Attendance and prepare salaries to assist HR of Head branch

June,2017-Mar.2019 Coordinator (IELTS DEPT.)

Career Creators Pvt. Ltd, Phase7, Mohali, India

● Responsible for taking the IELTS class including speaking interviews and make the students understand about the concepts in different ways as per the needs of pupils (individual attention to week students as well)

● Preparing periodic reports, assembling data and arrange material for tutorials

● Assignment of work duties to team members and ensure administrative policies and procedures are followed within stipulated time for getting fruitful results

● Evaluate performance of subordinates to track their progress and fixing issues as well as provide training and on job guidance to team

● Arrangement of regular meetings with staff to implement new policies for maintaining quality of work to quench the needs of clients

● Conduct seminars and master class of all (IELTS) modules

● Resolve conflicts of students and employees at every stage

● Analysis of administrative operations and coordinating the office procedures related to planning and management practices

Feb.2015- May 2017 Coordinator

Universal Transformers, Phase 8, Mohali, India

● Assign duties and evaluate the performance of employees

● Liaise between end users, management and production team to ensure the smooth operations

● Provide inputs during planning phase and approval phases of administrative operations related to annual budget, deliver progress reports and convince the clients

● Involved in overall review and implementation of office administrative policies and overseeing the same

● Provide training and on job guidance to staff along with the feedback of their performance

Accomplishments and Certifications:

● Awarded as Debutant Employee at IELTS Institute

● Awarded as Spotless Performer at national TV

● Certificate of Impressive Presenter

● Certificate of Appreciation for valuable contribution in teaching

Strengths and Skills:

● Computer skills include Word, Excel, PowerPoint and Social Media

● Multilingual fluency: English, Punjabi, Hindi

● Excellent communication skills and interpersonal abilities

● Willing to take own Responsibility and accept Accountability

● Creative thinking and problem-solving ability

● Accept new ideas and encourage active participation of team members

● Strong work ethic and handling pressure

● Adaptability, leadership quality and Multi- tasker

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