Assistant Customer Service

KATE CV - ****

CURRICULUM VITAE

CYRILLE KATE ARELLANO

Mobile No. +974-********

Email Address: ********.***********@*****.***

Proposed Position : Secretary

Name of Firm : FD Consult

Profession : Secretary / Administrative Officer

Date of Birth : March 28, 1987

Years with Firm/ Entity : 3 years and 5 months Nationality: Filipino Years of Relevant Experience : 12 years Years of Qatar/ME Experience: 3 years Detailed Task Assigned:

Responsible for establishing and maintaining an effective document control systems in all assigned projects. Hence, coordinates with the different departments within the company and ensures that documents are up to date, accurate, stored and accessible to all internal services. Education:

Associates of Computer Secretarial, City of Malabon University – March 2008. Employment Record:

SECRETARY/ADMINISTRATIVE OFFICER - FD CONSULT WLL, Doha, Qatar: October 2016 – March 2020

Organizing and maintaining all project related files for daily administration; scanning documents, processing mail, sending faxes, typing letters, and purchase orders.

Ensuring all documents is current and up to date.

Answering, Screen incoming calls; receive guests and visitors. Coordinate and facilitate the reception and logistical arrangements for visiting VIPs and dignitaries, ensuring observance of protocol and sensitivity to cultural aspects.

Managing the daily/weekly/monthly agenda and arrange new meetings and appointments.

Preparing and disseminating correspondence, memos and forms.

Logging or processing bills or expenses.

Implementing new procedures and administrative systems. ADMINISTRATIVE CLERK – EUROPCAR RENT A CAR, Abu Dhabi, UAE: January 2014 - June 2016

Process transactions for relevant business processes in various systems and tracking tools.

Demonstrates knowledge of processes and related systems in order to effectively perform their responsibilities.

Solve problems by precedent and reference detailed instructions and procedural documents.

Escalate issues and seeks advice when faced with complex issues and problems.

Determine and enforce -- through functional groups -document control requirements in order for the company to meet internal and external needs.

Sorted and distributed incoming communication data, including faxes, letters and emails. KATE CV - 2020

Monitor and maintain the organization’s website.

Interact with organizational staff, executives, clients, vendors and visitors on a daily basis.

Organizing the scheduling of meetings, conferences, and events; distributed minutes for them. WAITRESS/ASSISTANT SUPERVISOR – EMIRATES INTERNATIONAL RESTAURANT (CHILIS), Abu Dhabi, UAE: December 2010 – December 2013

Market the products by doing an ideal discounts and survey techniques. Responsible to ensure smooth operations exists in assigned area including inventory, quality assurance, staffing, and inventory.

Monitoring daily sales report and tracking daily income. Analyses and recognizes deficiencies or problems areas and provide solutions to achieve desired results. Introducing the GEM (Guests Experience Measurements) to guests to insure that quality service is on hand.

Responsible in provide excellent training to new staff. Assign certain duties to the employee, explaining how does duties are to be done. Signing monthly time and attendance records and approve requests for time off. Address performance problems through corrective actions and dismissal.

RECEPTIONIST – DILG, OCC. MINDORO, PHILIPPINES: July 2008 – September 2010

Greeted, assisted and directed guests, workers, visitors and the general public.

Answered all incoming calls and handled caller’s inquiries.

Provided office support services so as to ensure efficiency.

Responded to guests and public inquiries.

Received, directed and passed on telephone fax messages.

Directed employees, guests and general public to the right staff member.

Maintained a sufficient record of office supplies.

Provided word-processing and clerical support.

Provided administrative services to the office manager. KEY SKILLS:

Good communication, customer service and relationship-building

Team working skills.

Organization and time management.

Assertiveness

Flexibility

The ability to be proactive and use initiative to see what needs doing and to do it. Certification:

I, the undersigned, certify that to the best of my knowledge and belief, these data correctly describe me, my qualifications and my experience.

Signature of Staff Member :

Full Name of Staff Member : CYRILLE KATE ARELLANO

Contact this candidate