Service Representative Customer
Resume:
RAPHAEL CARLO R. ANASTACIO
San Lorenzo Village, Puan, Davao City
adb23j@r.postjobfree.com
OBJECTIVE
To be able to get a job where my customer relation experience can be fully utilized to improve customer satisfaction. I am looking to improve my position in the workforce, expand knowledge and skills. I am looking to establish long-term employment in a friendly environment.
SUMMARY STATEMENT
- A responsible person that will show credibility to the assigned task given to me.
- An individual with positive attitude towards coworker.
- An approachable person who knows how to deal with different people.
- A dedicated person who is very much hardworking and goal-oriented.
- A trustworthy person that you can count on.
WORK EXPERIENCES
CARRIER CUSTOMER SERVICE REPRESENTATIVE
FlatWorld Solutions Philippines Inc.
Sobrecarey, Davao City
June 23, 2019 – November 13, 2019
Job description:
It is an inbound call center that caters clients from U.S. and Canada. Providing them the status of their shipments.
ORDER PLACER AGENT
Center for Innovative Management ( CNM )
Buhangin, Davao City, Philippines
May 24, 2018 – April 3, 2019
Job description:
It is an outbound call center that provides consistent, superior service to every customer mainly from the U.S. by utilizing all available tools and resources.
CUSTOMER SERVICE REPRESENTATIVE
Offsourcing Philippines Inc.
Landco Main 10th Floor, Bajada St., Davao City, Philippines
October 5, 2015 - January 23, 2017
Job description:
It is an inbound call center that caters clients who are mainly from the U.S.
My tasks include assisting members on making purchases, providing them the status of their account and/or orders.
MARKET RESEARCH INTERVIEWER
Survey Sampling International ( SSI )
Matina, Davao City, Philippines
January 2014 - July 2015
Job description:
It is an outbound call center worked as a market research interviewer which conducts surveys on issues that the United States is facing.
ESL TEACHER / TUTOR
International Davao Eagle's Academy
Metro Lifestyle Bldg., Torres St., Davao City, Philippines
February 2013 - March 2013
Job description:
Worked as an English tutor to Japanese, Koreans and Taiwanese students.
OFFICE CLERK ON-THE-JOB TRAINING
Civil Aviation Authority of the Philippines
Francisco Bangoy International Airport, Sasa, Davao City, Philippines
April 2013 - August 2013
Job description:
On-the-job training as an office worker who assists employees on their paperworks.
EDUCATION
Bachelor of Science in Tourism Management
University of Mindanao
Matina Campus, Davao City, Philippines
SY: 2009 – 2013
ACCOMPLISHMENTS
-Active participant Student Philippine Airline Seminars: Personality Development, Customer Service, Power Resume Writing, Aircraft Familiarization, In-Flight Food Service, The Work of a Flight Attendant at Mini-Auditorium, University of Mindanao, Matina, Davao City.
-Active participant in the Inter-School Tourism Student Summit with the theme: Tour de Force Unleashing the Future Stakeholder in the Philippine Tourism Industry at Philippine Women College of Davao City.\
-Invaluable involvement in the seminar Personality and Career Development Seminar Workshop with the theme: Let’s get ready to face the Competitive Corporate World at ABE-ICBA Gymnasium, Tacloban City.
AFFILIATION
Association of Future Tourism Agents ( AFTA )
PERSONAL INFORMATION
Age: 29
Date of Birth: October 23, 1990
Place of Birth: Tagum City, Davao del Norte
Civil Status: Single
Citizenship: Filipino
Religion: Roman Catholic
REFERENCES
Crezel Mae Demeterio
Team Leader
Center for Innovative Management
Buhangin, Davao City, Philippines
Ronaline Abeto
Customer Service Representative
FlatWorld Solutions Philippines Incorporated
Sobrecarey, Davao City, Philippines
Contact this candidate