Engineer Manager

LEOPAS ABASTAR LORENZO

Block * Lot *, Santan Street, Via Verde Village, San Agustin 2, Dasmariñas City, Cavite, Philippines 4114 Email: ************@*****.***

Tel. Nos. +63-46-402-****; +63-917-***-****

Working Experience

Dynall Global Hyper-Telematics, Inc.

3/F National Insurance Building, San Lorenzo Village, Ayala Ave. Makati City, Philippines

IT Support Specialist October 27, 2018—Present

•Offer assistance to computer system users, such as desktop computers, printers, scanners, handheld devices and with software programs.

•Track all instances of support by creating IT tickets using ticket-tracking software.

•Update the status of each ticket for successfully assisted user with their issues.

•Assist user and Clients for their connection problems on GPS Platform System.

•Maintain and keeping the systems updated and running smoothly.

•Upgrades the system and its components when the need arises.

•Conduct research and provide cost analysis data when upgrading or purchasing new hardware, software or equipment.

•Overseeing an organizations data, including client information and internal information. This aspect of the job includes maintaining, backing up and securing databases, as well as restoring files as needed.

Center for Community Transformation

5/F Echelon Tower Condominium, A. Mabini St., Malate, Manila, Philippines

Graphic Artist February 6, 2018—June 30, 2019

•Prepares work to be accomplished by gathering information and materials.

•Plans concept by studying information and materials.

•Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.

•Obtains approval of concept by submitting rough layout for approval.

•Prepares finished copy and art by operating typesetting, printing, and similar equipment; purchasing from vendors.

•Prepares final layout by marking and pasting up finished copy and art.

•Ensures operation of equipment by completing preventive maintenance requirements; following manufacturers instruction; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment.

•Completes projects by coordinating with outside agencies, art services, printers, etc.

•Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies.

•Contributes to team effort by accomplishing related result as needed.

Al Araik Al Mutamaiza Trade LLC.

Al Amarat, Muscat City, Oman

Graphic Artist and Studio Photographer September 27, 2016—September 28, 2017

•Design layout for T-Shirt, Caps, Button Pins, Pillows, Mugs, Bags, Frames, Souvenir items, Tarpaulins, Stickers, Wallpapers and Etc.

•Layout and design photos for IDs and Passport purposes.

•Studio photographer

•Event photographer and videographer

Nexus Technology Incorporated

The Nexus Center, 1010 Metropolitan Ave, Makati, 1203 Metro Manila

IT Helpdesk March 9, 2015—January 15, 2016

•Deployed as onsite support for TeaM Energy Corporation, located at Bonifacio Global City, Taguig.

•Supports asociates with their PC related problems.

•Worked as IT-Backup and security engineer on server room.

•Maintaining all server back-ups and network security such as Anti-virus and Windows security updates.

KMC MAG Group, Incorporated

21/F Rufino Plaza, Ayala Avenue, corner Rufino Avenue, Makati City

IT Administrator July 7, 2010—April 29, 2011

•Directly reported to IT Director

•Maintains IT system and infrastructure.

•Administer Domain, WSUS, DHCP, DNS, Email, VOIP, Virtual and SQL server.

•Conduct and successfully implemented some projects.

•CCTV installation on BPO Department and facilities, station groupings, VLAN routings, organized and improved network connection.

Williamson-Dickie Manufacturing Company Limited

Regional Office Headquarters

8/F The Enterprise Center, Ayala Avenue, corner Paseo de Roxas, Makati City

IT Support Engineer and System Administrator March 22, 2008—October 15, 2009

Essential Duties and Responsibilities

•1st and 2nd level support assist employees with their PC problems

•Troubleshoots PC problem and performs maintenance to ensure the PC performance stability. System and Network Administration

•Maintains and administers local system servers

•Performs weekly back-up maintenance to ensure security of the server in times of trouble.

•Performs daily check-up of the server hardware and its connections to the main server in Fort Worth Texas

•Administer AS400 SIS (Single Item Scan) system server

•Maintains and administer LAN connection

•Performs daily monitoring of internet connections

•In-charge of handling inventory count, movements and status of computer software/ hardware, telephone gadgets, camera units and other technical equipments of the company.

•Prepares and updates on a regular basis the inventory and status reports and submits to Admin manager and /or FW.

•Deploying and maintaining the SIS system into some factories in various countries like China, Bangladesh and Pakistan.

Cypress Semiconductor Philippines

Shared Service Center, Regional Office Headquarters

2/F Netone Center, 26 Street, corner 3rd Avenue, Bonifacio The Fort, Taguig City

IT Support September 5, 2006—January 31, 2008

•Supports finance office with their PC and Laptop problems

•Maintaining Probusiness, Citrix, Cisco Call Manager, Cisco Voice Unity servers

•Made some project for the improvements of the group and for the company, those projects were; Posting of business process and procedure at the web; Cypress SSC conference rooms improvements; Cypress SSC laptop inventory.

Cypress Manufacturing Limited

Gateway Business Park, Special Export Processing Zone, Barangay Javalera, General Trias Cavite

Desktop Support Engineer February 16, 2004—September 4, 2006

•Under the Global Helpdesk Support Team, supports users with their computer related problems

•Support Cypress sites around the globe

•Implemented projects

•Support manufacturing area

Electrostatic Incorporated

2624–Maytubig Street, Malate, Manila

Technical Support Representative January 2001—November 2003

•Received inbound technical calls to support clients with their computer related concerns. OJT Technicians August 2000—December 2000

•Assembled and repair computers

Indocoil Manufacturing, Incorporated

Governors Drive, Barangay Langkaan 3, General Trias, Cavite

Production Operator April 1998—August 1998

• Operated Coil Industrial production machine

Educational Background

TERTIARY

Asian Institute of Computer Studies

Major in Information and Computer Technology June 1998—April 2000

Aguinaldo Hi-Way, Bacoor Cavite

SECONDARY

New Era National High School

Graduated 4th Year High School June 1994—March 1998

New Era Compound, Barangay Bucal, Dasmariñas City

Skills

Trouble shoots PC, proficient in Microsoft operating systems, Servers, Linux systems, Apple Macintosh systems, UNIX systems, Oracle systems, Adobe PC suites ( Indesign, Illustrator, Photoshop, After Effects, Premiere, Lightroom, Acrobat, etc.) also knowledgeable in Photography, Video Editing, Graphic Arts and Design, Websites and Sound system. Good communication and written English skills.

Personal Details

Date of Birth

April 29, 1980

Age

39

Sex

Male

Height

5’4”

Weight

170 lbs

Nationality

Filipino

Religion

Born Again Christian

SSS No.

33-5475-331-4

TIN No.

300-***-***-***

Passport No.

EC6756387

Trainings Attended and Skills Acquired

•Graphica Manila (February 5, 2018)

•Technical Report Writing (March 23, 2007)

•Linux Fundamentals (September 6, 2005)

•Basic UNIX Administration (August 18, 2005)

•Customer Support Representative Training (July 9—August 4, 2005)

I hereby certify that all statements made hereunder to the best of my knowledge are true and correct.

Leopas Lorenzo

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